What to do if you forget the main password

If you forget your main password, it cannot be recovered. You can create a new cloud storage and protect it with a new main password. You will then need to import your data into the new cloud storage.

If you create a new cloud storage, the old cloud storage will be permanently deleted along with all the data stored within it.

Before deleting the cloud storage, you can back up your data vault on your device. If you remember the main password, you can restore data from the copied vault. For more information on backing up your vault, see the Back up data article in the Kaspersky Password Manager application Help.

To create a new cloud storage and protect it with a new main password:

1. In the Passwords tab in the main password entry window, click the Forgot your main password? link.

   This opens a window notifying you that you must create a new cloud storage.

2. Click the Continue button.
3. In the window that opens, enter the password for your account on My Kaspersky.
4. Click the Continue button.
5. In the window that opens, enter a new main password in the Enter new main password field.
6. Enter your new main password again in the Re-enter new main password field.
7. Click the Save button.

A new cloud storage is created. The cloud storage that was protected by the forgotten main password is automatically deleted.