Create a trace file
Tracing is an effective way of recording detailed information about application activity. Technical Support specialists use trace files to troubleshoot issues.
Important: It is recommended to enable tracing only if asked by a Kaspersky Lab Technical Support specialist.
Trace files may require a lot of disk space. When you no longer need trace files, disable tracing.
Kaspersky Internet Security saves the following information in a trace file:
- Information about the device and operating system (unique device ID, device type, MAC addresses of network devices, operating system type, operating system version).
- Information about the operation of the application and its modules.
- Information about the license (license type, region).
- Information about the language locale, application ID, application customization, application version, unique application installation ID, unique computer ID.
- Information about the anti-virus protection status of the computer, as well as all detected objects and actions (the name of the detected object, date and time of detection, the web address from which it was downloaded, the names and sizes of infected files and paths to them, the IP address of the attacking computer and the number of a computer port targeted by the network attack, list of malware activity, and unwanted web addresses) and the decisions taken by the application and the user on them.
- Information about applications downloaded by the user (web address, attributes, file size, and information about the process that downloaded the file).
- Information about the applications launched and their modules (size, attributes, creation date, PE header details, region, name, location, and packers).
- Information about interface errors and usage of the interface of the installed Kaspersky Lab application.
- Information about network connections: the IP address of the remote computer and the user's computer, the numbers of ports through which the connection was established, and the network protocol of the connection.
- Information about network packets received and sent by the computer over IT and telecom networks.
- Information about email and instant messages sent and received.
- Information about web addresses visited, including the time when the connection was established using an open protocol, data on the website access login and password, and the content of cookies.
- Server public certificate.
Trace files contain only the information necessary to fix defects in the application. Kaspersky Lab uses trace files to investigate incidents associated with errors in the operation of Kaspersky Internet Security.
By default, the creation of trace files is disabled. You can enable generation of trace files in the application preferences.
Trace files can only be manually sent to Kaspersky Lab. Kaspersky Internet Security does not send trace files to Kaspersky Lab automatically. You can choose how trace files are sent to Kaspersky Lab.
Important: Trace files may contain personal or sensitive information. By sending trace files to Kaspersky Lab, you agree to provide to Kaspersky Lab all data contained in the trace files you send and you consent to the method used to send them.