When you receive user requests to unblock erroneously blocked applications, you can create an exclusion from the Adaptive Security rules for these applications. Consequently, the applications will no longer be blocked on users' devices. You can track the number of user requests on the Monitoring tab of Administration Server.
To add applications blocked by Kaspersky Endpoint Security to exclusions by user requests:
This starts the Add Exclusion Wizard. Follow its instructions.
The selected applications will be excluded from the Triggering of rules in Smart Training state list (under Repositories in the console tree) after the next synchronization of the client device with the Administration Server, and will no longer appear in the list.