In the remote diagnostics window, click Remote diagnostics.
In the Statuses and logs window that opens, select the Kaspersky applications section.
This opens the list of Kaspersky applications installed on the device.
In the application list, select the application for which you want to enable or disable tracing.
The list of remote diagnostics options is displayed.
If you want to enable tracing:
In the Tracing section of the list, click Enable tracing.
In the Modify tracing level window that opens, we recommend that you keep the default values of the settings. When required, a Technical Support specialist will guide you through the configuration process. The following settings are available:
The application overwrites the tracing information to prevent excessive increase in the size of the trace file. Specify the maximum number of files to be used to store the tracing information, and the maximum size of each file. If the maximum number of trace files of the maximum size are written, the oldest trace file is deleted so that a new trace file can be written.
This setting is available for Kaspersky Endpoint Security only.
Click Save.
The tracing is enabled for the selected application. In some cases, the security application and its task must be restarted in order to enable tracing.
If you want to disable tracing for the selected application, click Disable tracing.
The tracing is disabled for the selected application.
Enabling Xperf tracing
For Kaspersky Endpoint Security, a Technical Support specialist may ask you to enable Xperf tracing for information about the system performance.
A trace file of this type contains more detailed information than trace files of the Light type and may be requested by Technical Support specialists when a trace file of the Light type is not enough for the performance evaluation. A Deep trace file contains technical information about the system including information about hardware, operating system, list of started and finished processes and applications, events used for performance evaluation, and events from Windows System Assessment Tool.
The tracing information is received when the operating system starts on the managed device. This tracing type is effective when the issue that affects the system performance occurs after the device is turned on and before Kaspersky Endpoint Security starts.
You may also be asked to enable the Rotation file size, in MB option to prevent excessive increase in the size of the trace file. Then specify the maximum size of the trace file. When the file reaches the maximum size, the oldest tracing information is overwritten with new information.