About Kaspersky Safe Kids

Kaspersky Safe Kids monitors the safety of your child in the physical and virtual world.

It is up to you to decide what is safe for your child: what websites he or she can visit, how far away from home he or she can walk, and how many hours he or she can spend using the computer or smartphone. The application makes sure the child obeys the rules you have set.

Kaspersky Safe Kids lets you protect the child:

• On the Internet:
  • Show only safe search query results to the child.
  • Stop the child from visiting specific sites or all sites belonging to a specific category (e.g., gambling sites).
  • Find out which sites the child has visited that day.
  • Learn about the child's postings on social networks and friends with whom the child communicates.
• On a computer:
  • Learn about the number of hours that the child has spent at the computer.
  • Help the child spend less time at the computer.
  • Limit usage of specific applications or all applications belonging to a specific category (e.g., computer games).
  • Restrict usage of applications for which the child is not old enough.
  • Help the child plan time for homework and computer games.
• On a tablet or smartphone:
  • Find out how many hours the child spent using the tablet or smartphone.
  • Find out who the child communicates with by phone and via SMS messages.
  • Limit mobile device usage time.
  • Limit usage of specific applications or all applications belonging to a specific category (e.g., to prevent the child from getting distracted by social networks while doing homework).
  • Set the usage time for specific applications.
• Outside of home:
  • Check the child's location on the map.
  • Choose a safe perimeter for the child.
  • Make sure the child does not cut classes.
  • Manage Kaspersky Safe Kids from any device with an Internet connection.

If a child wants to obtain permission to visit a website or to use an application, he or she can send you a permission request via Kaspersky Safe Kids.

Kaspersky Safe Kids can be installed on Windows, macOS, Android, and iOS devices. You can install Kaspersky Safe Kids on your smartphone and receive push notifications about child activity and child permission requests in real time. You can also receive alerts by email or view them on My Kaspersky portal.

Kaspersky Safe Kids is suitable for children of any age. If you specify the child's age in Kaspersky Safe Kids, the application automatically chooses settings for that age.

About My Kaspersky

My Kaspersky portal is an online resource that lets you manage protection of your devices and keep devices of your family members secure.

The portal lets you:

• Remotely manage the operation of Kaspersky Lab applications installed on your devices.
• View the details of licenses and their validity periods.
• Remotely lock or locate a mobile device and protect personal data if a device gets lost or stolen.
• Protect your children against dangers associated with using applications and the Internet.
• Safely view your passwords for websites or bank card details.
• Contact Technical Support for assistance.

Detailed information on using the portal is available in My Kaspersky portal help.

You can configure Kaspersky Safe Kids on My Kaspersky portal. Settings apply to all of the child's devices added on the portal.

You can do the following on the portal:

• Create, edit, or delete a child's profile
• Select websites and applications to which the child will be denied access
• Limit device usage time
• Limit application usage time
• Connect the child's social network profile
• Locate the child's mobile devices
• Monitor calls and SMS messages on the child's Android mobile devices
• Configure child activity alerts
• Configure system alerts
• Receive child activity reports
• Control the time that the child spends using the devices
• Configure safe usage of applications and the Internet by the child
• View alerts and reports on the child's activity on a computer, tablet, or smartphone
• Configure alerts about your child’s location
• Configure alerts about calls and SMS messages sent and received by the child's mobile device (only for Android mobile devices)

About My Kaspersky accounts

My Kaspersky account is required for signing in to My Kaspersky portal and for using the portal and certain Kaspersky Lab applications.

You can create the account when registering on My Kaspersky portal. This account can also be used to access other Kaspersky Lab resources.

Kaspersky Safe Kids prompts you to create a My Kaspersky account at first startup.

You have to use the same My Kaspersky account for all devices with Kaspersky Safe Kids.

Detailed information about My Kaspersky accounts is available in My Kaspersky portal help.

Compatibility with Kaspersky Lab applications

Kaspersky Safe Kids is compatible with the following Kaspersky Lab applications:

• Kaspersky Anti-Virus (2016, 2017).
• Kaspersky Internet Security (2016, 2017).
• Kaspersky Total Security (2016, 2017, 2018).
• Kaspersky Free (2016, 2017).
• Kaspersky Security Cloud (1.0).
• Kaspersky Password Manager
• Kaspersky Security Scan.
• Kaspersky Software Updater.
• Kaspersky Secure Connection (1.0, 2.0).
• Kaspersky Fraud Prevention (6.0).

If Kaspersky Lab applications that do not appear on the list of compatible applications are installed on the computer, Kaspersky Safe Kids cannot be installed on this computer.

Compatibility of Kaspersky Safe Kids with Protected Browser mode

Protected Browser mode is available in the following applications:

• Kaspersky Anti-Virus
• Kaspersky Internet Security
• Kaspersky Total Security
• Kaspersky Free
• Kaspersky Fraud Prevention

If you enable Protected Browser mode, it affects control of the websites visited by the child. In some cases the child may be able to open a forbidden website in Protected Browser. See Kaspersky Total Security Help for more details on the operation of Protected Browser.

Installing and removing the application

This section contains requirements for the computer on which you install the application as well as instructions on how to install, remove or update the application.

Kaspersky Safe Kids requirements for the computer

Minimum hardware requirements:

• Processor: 1 GHz.
• RAM: 1 GB for a 32-bit system (x32) / 2 GB for a 64-bit system (x64).
• Free hard drive space: 120 MB.

General requirements:

• Microsoft Windows Installer 3.0 or later
• Microsoft .NET Framework 4 or later
• Internet connection (for connecting to My Kaspersky portal and updating the application).

Supported operating systems:

• Microsoft Windows 10 Home (x32 / x64) including Redstone 1.
• Microsoft Windows 10 Pro (x32 / x64) including Redstone 1.
• Microsoft Windows 8 (x32 / x64).
• Microsoft Windows 8 Pro (x32 / x64).
• Microsoft Windows 8.1 (x32 / x64) including Update.
• Microsoft Windows 8.1 Pro (x32 / x64) including Update.
• Microsoft Windows 7 Home Basic (x32 / x64) Service Pack 1 or later.
• Microsoft Windows 7 Home Premium (x32 / x64) Service Pack 1 or later.
• Microsoft Windows 7 Professional (x32 / x64) Service Pack 1 or later.
• Microsoft Windows 7 Ultimate (x32 / x64) Service Pack 1 or later.
• Microsoft Windows 7 Starter (x32) Service Pack 1 or later.
• Microsoft Windows Vista Home Basic (x32 / x64) Service Pack 2 or later.
• Microsoft Windows Vista Home Premium (x32 / x64) Service Pack 2 or later.
• Microsoft Windows Vista Ultimate (x32 / x64) Service Pack 2 or later.
• Microsoft Windows XP (x32) Professional Service Pack 3.
• Microsoft Windows XP (x64) Professional Service Pack 2.

Supported browsers:

• Microsoft Edge
• Microsoft Internet Explorer (version 9 or later)
• Google Chrome (version 48 or later)
• Mozilla Firefox (version 43 or later)
• Yandex.Browser 14.10 or later

Limitations:

• Kaspersky Safe Kids is incompatible with Microsoft Internet Explorer 8 and Windows 8 style applications.
• The application prevents data exchange over the QUIC protocol (Quick UDP Internet Connections). Browsers use a standard transport protocol (TLS or SSL) regardless of whether or not support for the QUIC protocol is enabled in the browser.

Installing on the computer

You need the application setup file to install Kaspersky Safe Kids on the computer. You can download this file from the official Kaspersky Lab website.

To download Kaspersky Safe Kids to the computer:

1. Open the http://kas.pr/kids website in a browser.
2. Click the Download for Windows button.

The setup file of Kaspersky Safe Kids is downloaded to your computer.

Kaspersky Safe Kids should be installed on the child's computer or on the family computer. If you are the only one who uses the computer, you don't need to install Kaspersky Safe Kids on this computer.

Depending on the child's age, you can install the application and set the rules for using devices on your own or do it together with your child. Advice for parents will help you find out how to discuss installing Kaspersky Safe Kids with your child.

To install Kaspersky Safe Kids on the computer:

1. Start the setup file of Kaspersky Safe Kids.

   The welcome window of Kaspersky Safe Kids opens.

2. Click the End User License Agreement and Terms of Use links in the lower part of the window to open and read the terms of use of the application. If you disagree with the terms of the End User License Agreement and the Terms of Use, cancel the installation of Kaspersky Safe Kids and refrain from using the application.
3. Click the Install button.

   By clicking the Install button, you agree to be bound by the terms of the End User License Agreement and the Terms of Use.

4. Wait for the installation of Kaspersky Safe Kids to finish.
5. If you want to prepare the computer for the child right away, select the Start Kaspersky Safe Kids configuration check box.

   After finishing installation, you can configure child protection on the computer.

6. Click Finish to exit the Application Installation Wizard.

The Sign In to My Kaspersky window opens, and you can begin configuring child protection.

When installation of Kaspersky Safe Kids finishes, you may have to restart the computer.

Upgrading from a previous version of the application

An update of Kaspersky Safe Kids fixes application bugs, adds new application features, and improves performance of the existing features.

Kaspersky Lab sends an email notification when a Kaspersky Safe Kids update becomes available. The email is sent to the email address that you specified when creating a My Kaspersky account.

If you update Kaspersky Safe Kids of the premium version, you continue to use the premium version of the application after the update.

To update Kaspersky Safe Kids:

1. Open the http://kas.pr/kids website in a browser.
2. Click the Download for Windows button.

   The setup file of Kaspersky Safe Kids is downloaded to your computer.

3. Start the setup file of Kaspersky Safe Kids.

   The Sign In to My Kaspersky window opens.

4. Enter the email address and password for your account and click Next.

   Computer protection is paused. The welcome window of Kaspersky Safe Kids opens.

5. Click the End User License Agreement and Terms of Use links to open and read the terms of use of the application. If you disagree with the terms of the End User License Agreement and the Terms of Use, cancel the installation of Kaspersky Safe Kids and refrain from using the application.
6. Click the Install button.

   By clicking the Install button, you agree to be bound by the terms of the End User License Agreement and the Terms of Use.

7. Wait for the update of Kaspersky Safe Kids to finish.

   The application prompts you to restart the computer.

8. Restart the computer to finish updating Kaspersky Safe Kids.

Protection resumes after the computer has restarted. The application update has finished successfully.

Removing Kaspersky Safe Kids from the computer

The application is protected against removal by the child. Removing the application requires entering the password of the administrator account on the computer and the password for My Kaspersky account. These accounts should have strong passwords to prevent the child from guessing them.

If the child guesses the passwords, he or she will be able to remove Kaspersky Safe Kids from the computer. The application notifies you about the child's attempts to remove Kaspersky Safe Kids.

To remove Kaspersky Safe Kids from the computer:

1. Sign in to the Windows account with administrator privileges.
2. Open the Control Panel in one of the following ways:
   • If you use Windows XP / Windows Vista / Windows 7, select Control Panel in the Start menu.
   • If you use Windows 8 / Windows 8.1, press the Win + I shortcut and select the Control Panel item.
   • If you use Windows 10, press the Win + X shortcut and select the Control Panel item.
3. In the window that opens, select Programs and Features.
4. In the list of applications, select Kaspersky Safe Kids and click Remove.

   The Application Removal Wizard opens.

5. Click the Next button.
6. Enter the password for your My Kaspersky account and click Next.

   The application prompts you to confirm removal of the application.

7. Click Remove to confirm your decision to remove the application.

   The Kaspersky Safe Kids removal process starts. The application prompts you to restart the computer during the removal process.

8. Restart the computer to finish removing Kaspersky Safe Kids.

Kaspersky Safe Kids has been successfully removed from your computer. The child's profile remains on My Kaspersky portal.

Kaspersky Safe Kids interface

Main window

The appearance and header of the main application window depend on the preparation of the computer for the child.

One of the following headers can appear in the main window:

• Kaspersky Safe Kids protects <Child's name>.

  You can view the child protection settings, pause or resume protection.

• <Account name> account is not protected.

  You can check the status of child protection on the computer.

• Is this computer used only by parents? Kaspersky Safe Kids protects no users on this computer.

  You can prepare the computer for your child.

The main window is not intended for managing Kaspersky Safe Kids. You manage the application via My Kaspersky portal.

Application icon in the taskbar notification area

The application icon appears in the taskbar notification area after installation of Kaspersky Safe Kids. The application icon also has a context menu.

The context menu lets you:

• Open the main application window.
• Pause or resume child protection on the computer (available only in the child's account)
• Proceed to configure child protection and reports on My Kaspersky portal
• Go to the list of children's profiles
• Proceed to configure the proxy server and issue tracking
• Open the online help of the application
• View application details
• Exit Kaspersky Safe Kids

Application licensing

This section provides information about general terms related to application licensing.

Differences between Kaspersky Safe Kids versions

The following versions of Kaspersky Safe Kids are available:

• Free version. It lets you use standard features of Kaspersky Safe Kids for an unlimited period of time. The free version is available as soon as you install the application. You can switch from the free version to the premium version by purchasing the premium version in the eStore or on My Kaspersky portal.
• Premium version. It lets you use all features of Kaspersky Safe Kids. The premium version validity period is limited. When the premium version expires, the premium features of the application are disabled and the application switches to the free version. You can continue using the free version of Kaspersky Safe Kids. You have to renew the premium version if you wish to continue using the premium features.

  Features of Kaspersky Safe Kids for Microsoft Windows	Free version	Premium version
  Limitation of computer usage time	–	+
  Report on the number of hours spent at the computer per day	+	+
  Control of visits to websites of specific categories	+	+
  Control of usage of applications of specific categories	+	+
  Limitation of application usage time	–	+
  Blocking of specific applications	+	+
  Safe Search	+	+
  Report on sites visited by the child on a specific day	–	+
  Blocking of specific websites	+	+

About the End User License Agreement

The End User License Agreement is a binding agreement between you and AO Kaspersky Lab, stipulating the terms on which you may use the application.

Read through the terms of the End User License Agreement carefully before you start using the application.

You accept the terms of the End User License Agreement by confirming that you agree with the End User License Agreement when installing the application. If you do not accept the terms of the End User License Agreement, you must abort application installation and must not use the application.

About the license

The license is a right to use the application, granted under the End User License Agreement.

A license entitles you to:

• The right to use the application on one or several devices
• Assistance from Kaspersky Lab Technical Support
• Receive updates

You can use the following versions of the application under a license:

• Free version. The free version offers the standard functionality of Kaspersky Safe Kids. The free version validity period is unlimited. You can switch from the free version to the premium version by purchasing the premium version in the eStore or on My Kaspersky portal.
• Premium version. The premium version offers the full functionality of Kaspersky Safe Kids. The premium version validity period is limited. When the premium version expires, the premium features of the application are disabled and the application switches to the free version. You can continue using the free version of Kaspersky Safe Kids. You have to renew the premium version if you wish to continue using the premium features.

About the activation code

The activation code is a code that you receive upon purchasing the premium version of Kaspersky Safe Kids. This code is needed to unlock premium features of the application.

The right to use the premium version is limited in time. The validity period of the premium version starts to count down from the date when the activation code is entered on My Kaspersky portal.

The activation code is a unique sequence of twenty numbers and Latin letters in the format xxxxx-xxxxx-xxxxx-xxxxx.

Depending on how you purchased Kaspersky Safe Kids, you can obtain the activation code in one of the following ways:

• If you have purchased the integrated solution Kaspersky Total Security or Kaspersky Internet Security for all devices, the activation code for Kaspersky Safe Kids for Microsoft Windows is provided according the licensing terms of these apps.
• If you purchase Kaspersky Safe Kids at the online store or on My Kaspersky portal, the activation code is sent to the email that you specified when ordering the product.

If you lose or accidentally delete your activation code, contact Kaspersky Lab Technical Support Service to restore the activation code.

About data provision

This section provides information about data that you agree to submit by accepting the terms of the End User License Agreement.

General information:

• Application ID.
• Application version.
• Application type ID.
• ID of the computer on which the application is installed.
• Name and version of the operating system used (including the names and versions of installed updates).

Information submitted to improve application performance:

• Version of the Updater component used.
• Code of component task termination error (if any).
• Update task type ID.
• Application status ID after an update.
• Number of failed update tasks during the entire time that the Updater component has been active.
• Number of component performance check errors.

Information submitted for timely detection and resolution of errors during installation, removal, or update of the application:

• Information about the date and duration of application installation on the computer.
• Application localization language.
• Application name and type.
• ID of the version of application settings.
• ID of the partner that sold the license.
• Type of application installation on the computer (initial installation, update).
• Attribute of installation success or the installation error number.
• Computer type ID.
• Attribute of application installation aborted by the user.
• Information about the operating system installed on the computer (including the name, type, and bit count).

Information required for detecting new information security threats and their sources and for increasing the level of information security:

• Information about applications started on the computer:
  • Hash (MD5) of the executable file and the number of file launches since information was last submitted.
  • Complete path to the executable file on the computer.
  • Attribute showing whether or not the file has a valid digital signature.
  • Attribute indicating one of the standard paths in the system where the file being launched is located.
• Information about the scanned object:
  • Hash (MD5) and category to which the scanned object has been assigned (according to the version of the right holder).
  • ID of the source of categorization.
  • Information about the vendor of the object (vendor name), the attribute of receipt of information about the vendor.
  • Version of the scanned object.
• Information about the version of the file categorization databases used by the application and the ID of the database record used during the scan.
• ID of the Software component that requested the object category.
• Information about the scanned web address:
  • Web address, IP address of the categorized host to which the web address belongs:
  • name of categories to which the web address has been assigned.
  • Version and ID of the component that requested categorization.
  • ID of the reason for the request.

Information sent to generate reports on My Kaspersky portal:

• Hash (MD5) of the password for the My Kaspersky account.
• Web address of websites visited.
• Complete web addresses of search queries.
• Original file names.
• Name and year of birth of the child specified in the profile.
• Picture from the child's profile.
• Names of application and site categories.
• Date and time of runtime events in applications.

To prevent confidential data from falling into the wrong hands and to rule out the possibility of the application being used as a tracking tool, make sure that Kaspersky Safe Kids is linked to the correct My Kaspersky user account.

Kaspersky Lab protects any information received in this way as prescribed by law and applicable rules of Kaspersky Lab.

Kaspersky Lab uses any received information in anonymized form and as general statistics only. Aggregate statistics are automatically generated from the source information that is received, and do not contain any personal data or other confidential information. The original information received is destroyed as new information is accumulated (once a year). Aggregate statistics are stored indefinitely.

Protecting a child on the computer

To protect the child on the computer:

1. Add the child's profile to Kaspersky Safe Kids.

   The profile lets you configure child protection on the computer. The profile stores information about the child's age, the child's user account on the computer, and computer usage rules such as which sites the child is allowed to visit, which applications the child may use, and how much time the child can spend on the computer. If you have added a child's profile on the My Kaspersky portal or via the Kaspersky Safe Kids mobile app, use this profile. If your child does not have a profile, Kaspersky Safe Kids will help you to add it after you install the application on the computer. If you have several children, add a separate profile for every child.

2. Turn on child protection on the computer.

   Protection is enabled when you specify which user account the child should use to sign in to Windows. If the child does not have an account of his or her own, you can create it after adding the profile.

3. Edit the protection settings, if necessary.

   Kaspersky Safe Kids automatically chooses protection settings suitable for your child's age. You can edit the protection settings on My Kaspersky portal in the Children section or in Kaspersky Safe Kids for Android or iOS installed on the parent's mobile device.

Accounts that are not used by the child can be left unprotected. You have to set a strong password for these user accounts, which the child will not be able to guess.

Checking if the child is protected

First method

This method lets you check the status of protection of only one child. If two children use the same computer, you need to perform the check twice.

To check child protection on the computer:

1. Sign in to Windows using the child's account.
2. Point the mouse pointer at the application icon in the taskbar notification area.

One of the following tips pops up:

• Kaspersky Safe Kids protects <Child's name>.

  The account was prepared for the child and Kaspersky Safe Kids monitors the activity of the child who uses this account.

• Account is not protected.

  The account has not been prepared for the child. Kaspersky Safe Kids does not monitor the activity of the user of this account. If the child uses this account, link it to the child's profile.

Second method

To check the status of child protection on the computer,

click the Children's profiles link in the main application window.

One of the following status labels appears next to the child's name:

• Not protected on this computer.

  There is no user account prepared for the child on this computer. If the child uses this computer, protect the child.

• <Account name> uses the account.

  The specified user account has been prepared for the child. The child is protected by Kaspersky Safe Kids when the child uses this account to sign in to Windows.

How to respond to the child's permission requests in Kaspersky Safe Kids

The child has access to the Request permission feature. The child can use it to request your permission to visit forbidden websites or use forbidden applications.

You can respond to child requests via the My Kaspersky portal or from your smartphone or tablet if Kaspersky Safe Kids is installed on them.

You will receive one of the following alerts in real time:

• Child requests permission to visit website: <Site web address>.
• Child requests permission to use application: <Application name>.

You can visit the site or find information about the application to form your own idea about them. You can also speak to the child in person and find out why he or she needs a particular website or application. Make your decision known to the child using the Allow or Deny buttons.

Your decision is automatically relayed to the child's computer.

The child sees one of the following messages:

• You can now visit the website <Site web address>.
• You can now use the application <Application name>.
• This website may harm you. Please do not visit <Site web address>.
• This application may harm you. Please do not use <Application name>.

If you allow a child to visit a website or to use an application, Kaspersky Safe Kids makes the appropriate changes to the protection settings on the My Kaspersky portal. The website or application allowed by you is automatically added to the exclusions and becomes continually available to the child.

If you wish to change your decision, you can remove the website or application from exclusions. You can find out more about this in the My Kaspersky portal help.

Pausing and resuming protection

You can pause protection for some time if you are at the computer with the child, for example to help the child with homework.

Protection can be paused only in the child's account. Protection cannot be paused from your account or from another computer.

If protection is paused, the child can visit forbidden websites and use forbidden applications.

To pause child protection for a while:

1. Open the Pause protection window in one of the following ways:
   • Select the Pause protection item in the context menu of the icon.
   • Click the Pause protection button in the main application window.
2. Enter the password for My Kaspersky account.

   The Pause protection window opens.

3. In the Protection will be paused for drop-down list, select the period of time for which you want to pause protection of the child.
4. Click the Pause Protection button.

Protection of the child is paused. The application stops logging information about the child's activity on the computer. When the time you specified elapses, protection is resumed automatically.

Protection is resumed automatically when the child signs out of his or her account.

You can resume protection manually without waiting for it to be resumed automatically.

To resume protection manually, do one of the following:

• Select the Resume protection item in the context menu of the icon.
• Click the Resume protection button in the main application window.

Protection of the child is resumed.

Technical questions

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Contacting Technical Support

This section explains how to contact Technical Support and the terms and conditions that apply.

How to get technical support

If you cannot find a solution to your problem in the application documentation or in one of the sources of information about the application, we recommend contacting Technical Support. Technical Support specialists will answer any of your questions about installing and using the application.

Before contacting Technical Support, please read the Technical Support terms and conditions.

You can contact the Technical Support in one of the following ways:

• contact Technical Support by phone
• send a request to Technical Support from the My Kaspersky portal.

Technical support is available only to users who have purchased a license to use the application. Technical support is not provided to users of free versions.

Technical support by phone

You can call Technical Support from most regions throughout the world. You can find information about how to obtain technical support in your region and contact information for Technical Support on the Kaspersky Lab Technical Support website.

Before contacting Technical Support, please read the Technical Support terms and conditions.

Technical support via My Kaspersky portal

My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky Lab applications and for requesting technical support.

To access My Kaspersky portal, you have to register. To do so, enter your email address and create a password.

You can receive technical support via My Kaspersky portal in the following ways:

• Send email requests to Technical Support
• Contact Technical Support without using email
• Track the status of your requests in real time

You can also view a detailed history of your Technical Support requests.

Technical Support by email

Technical Support requests by email must contain the following information:

• Message subject
• Application name and version number
• Operating system name and version number
• Problem description

A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.

Using trace files

After you report a problem to Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Safe Kids and send it to Technical Support. Technical Support specialists may also ask you to create a trace file. A trace file allows tracing the process of performance of application commands step by step and determining the stage of application operation at which an error occurs.

Go to the Technical questions section for instructions on collecting information for Technical Support.

About the content of dump files

Dump files contain information about the physical memory of the device, loaded drivers, and a copy of the fragments of the physical memory of the device that help to identify the spot in the application where the crash occurred.

Dump files can contain confidential data. Kaspersky Lab does not store or process confidential data. The files sent are needed to troubleshoot the application.

About trace files of the Kaspersky Safe Kids downloader and Installation Wizard

Trace files contain information about events that occur when:

• downloading the Kaspersky Safe Kids installation package
• installing Kaspersky Safe Kids

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard can contain the addresses of the servers from which the installation package was downloaded, the full names of the files to be installed, and shortcuts.

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard are stored in the %TEMP% folder under the following names:

• kl-preinstall-<date>-<time>.log
• kl-install-<date>-<time>.log
• kl-setup-<date>-<time>.log

About GUI.log, SRV.log, and HST.log trace files

GUI.log and SRV.log trace files contain the information about events that occur during:

• connecting to My Kaspersky
• fetching settings from My Kaspersky
• sending statistics to My Kaspersky
• applying the settings received on the computer

GUI.log trace files can contain user names for the operating system, website addresses, names of browsers, and the full names of files launched by the user.

SRV.log trace files can contain full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, and user names in the operating system, public server certificates, as well as user names and passwords used for logging in to websites via an open protocol connection.

HST.log trace files can contain full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, and user names in the operating system.

Trace files are stored in the %ProgramData%\Kaspersky Lab folder (or in the C:\Documents and Settings\All Users\Application Data\Kaspersky Lab folder under Windows XP).

Trace files have names looking like this:

• safekids.<version>_<date_created>_<time_created>_<process ID>.GUI.log.
• safekids.<version>_<date_created>_<time_created>_<process ID>.SRV.log.
• safekids.<version>_<date_created>_<time_created>_<process ID>.HST.log.

All trace files are stored on your device from the moment the application is installed until the application is removed, when they are permanently deleted.

Sources of information about the application

Kaspersky Safe Kids page on the Kaspersky Lab website

On the Kaspersky Safe Kids page, you can view general information about the application and its functions and features.

The Kaspersky Safe Kids page contains a link to the Online store. There you can purchase or renew the application.

Kaspersky Safe Kids page in the Knowledge Base

Knowledge Base is a section on the Technical Support website.

On the Kaspersky Safe Kids page in the Knowledge Base, you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to purchase, install, and use the application.

Knowledge Base articles can answer questions relating to not only Kaspersky Safe Kids but also other Kaspersky Lab applications. Knowledge Base articles may also contain news from Technical Support.

Discussing Kaspersky Lab applications on the Forum

If your question does not require an immediate answer, you can discuss it with Kaspersky Lab experts and other users in our forum.

On the Forum, you can view existing topics, leave comments, and create new discussion topics.

Glossary

Account is not protected

Account for signing in to Windows that is not linked with the child's profile. Kaspersky Safe Kids does not monitor the activity of the user of this account.

Activation code

A code that you receive upon purchasing the premium version of Kaspersky Safe Kids. You have to enter the activation code on My Kaspersky portal to activate the premium version of Kaspersky Safe Kids. The activation code is a unique sequence of twenty numbers and Latin letters in the format xxxxx-xxxxx-xxxxx-xxxxx.

Child's profile

A set of the child's details: name, age, devices used, and the child's photo.

Disabling protection

Stopping child protection on the computer. Disabling all child protection functions. When protection is disabled, Kaspersky Safe Kids removes information about the computer from the child's profile.

Dump

Content of the working memory of a process or the entire RAM of the system at a specified moment of time.

Free version

A version of Kaspersky Safe Kids that is distributed free of charge. The free version offers the standard functionality of Kaspersky Safe Kids. The free version validity period is unlimited.

License

The license is a right to use the application, granted under the End User License Agreement.

My Kaspersky account

An account that is required for signing in to the My Kaspersky portal as well as to use the portal and certain Kaspersky Lab applications. You can create the account when registering on My Kaspersky portal. This account can also be used to access other Kaspersky Lab resources.

My Kaspersky portal

A unified online resource for remotely managing the use and licensing of Kaspersky Lab software, downloading software installation packages, and getting technical support. A user account is required to log in to the My Kaspersky portal. You can create an account when signing up on My Kaspersky portal or use your existing account credentials if you are registered with other Kaspersky Lab resources.

Pausing protection

Temporary suspension of all child protection functions on the computer. When protection is paused, Kaspersky Safe Kids does not log information about the child's activity on the computer.

You can choose the period of time during which protection is paused. When the time you specified elapses, protection is resumed automatically.

Premium version

A version of Kaspersky Safe Kids in which all Kaspersky Safe Kids functions are available. The premium version validity period is limited. When the premium version expires, the premium features of the application are disabled and the application switches to the free version. You can continue using the free version of Kaspersky Safe Kids. You have to renew the premium version if you wish to continue using the premium features.

Protected account

Account for signing in to Windows that is linked with the child's profile. The child is protected by Kaspersky Safe Kids while using this account.

Proxy server

A computer network service that allows clients to make indirect queries to other network services. The client first connects to the proxy server and queries a particular resource (for example, a file) located on a different server. After that, the proxy server either connects to the specified server and gets the resource from it, or returns the resource from its own cache (if the proxy has its own cache). If some cases the client's query or server's response can be modified by the proxy server for certain purposes.

Request to parent

This is a Kaspersky Safe Kids feature intended for children. If children want to visit a forbidden website or to use a blocked application, they can send their parents a request to allow such an action.

If a parent allows a child to visit a website or to use an application, Kaspersky Safe Kids makes the appropriate changes to the protection settings on the My Kaspersky portal. The allowed website or application is automatically added to the exclusions and becomes continually available to the child.

You can respond to child requests via the My Kaspersky portal or via your smartphone or tablet if Kaspersky Safe Kids is installed on them.

AO Kaspersky Lab

Kaspersky Lab is a world-renowned vendor of systems protecting computers against various threats, including viruses and other malware, unsolicited email (spam), network and hacking attacks.

In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab is the preferred vendor of computer protection systems for home users in Russia ("IDC Endpoint Tracker 2014").

Kaspersky Lab was founded in Russia in 1997. It has since grown into an international group of companies with 38 offices in 33 countries. The company employs more than 3000 qualified specialists.

Products. Kaspersky Lab’s products provide protection for all systems—from home computers to large corporate networks.

The personal product range includes security applications for desktop, laptop, and tablet computers, smartphones and other mobile devices.

The company offers protection and control solutions and technologies for workstations and mobile devices, virtual machines, file and web servers, mail gateways, and firewalls. The company's portfolio also features specialized products providing protection against DDoS attacks, protection for industrial control systems, and prevention of financial fraud. Used in conjunction with Kaspersky Lab’s centralized management system, these solutions ensure effective automated protection for companies and organizations of any size against computer threats. Kaspersky Lab's products are certified by the major test laboratories, are compatible with the software of many suppliers of computer applications, and are optimized to run on many hardware platforms.

Kaspersky Lab’s virus analysts work around the clock. Every day they uncover hundreds of thousands of new computer threats, create tools to detect and disinfect them, and include signatures of those threats in the databases used by Kaspersky Lab applications.

Technologies. Many technologies that are now part and parcel of modern anti-virus tools were originally developed by Kaspersky Lab. It is no coincidence that many other developers use the Kaspersky Anti-Virus kernel in their products, including: Alcatel-Lucent, Alt-N, Asus, BAE Systems, Blue Coat, Check Point, Cisco Meraki, Clearswift, D-Link, Facebook, General Dynamics, H3C, Juniper Networks, Lenovo, Microsoft, NETGEAR, Openwave Messaging, Parallels, Qualcomm, Samsung, Stormshield, Toshiba, Trustwave, Vertu, ZyXEL. Many of the company’s innovative technologies are patented.

Achievements. Kaspersky Lab has won hundreds of awards over years of combating computer threats. Following tests and research conducted by the reputed Austrian test laboratory AV-Comparatives in 2014, Kaspersky Lab ranked among the top two vendors by the number of Advanced+ certificates earned and was eventually awarded the Top Rated certificate. But Kaspersky Lab's main achievement is the loyalty of its users worldwide. The company’s products and technologies protect more than 400 million users, and its corporate clients number more than 270,000.

Information about third-party code

Information about third-party code is contained in the file legal_notices.txt, in the application installation folder.

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

IOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Google, Google Chrome, and Android are trademarks of Google, Inc.

Microsoft, Windows, Windows Vista and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.

Mozilla and Firefox are trademarks of the Mozilla Foundation.

Sign In to My Kaspersky window

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In this window you have to enter the email address and password for My Kaspersky account. If you do not have My Kaspersky account yet, you can proceed to create it.

Email address

Password

Forgot your password

Sign In

Don't Have Account Yet?

Creating a My Kaspersky account window

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This window lets you create a My Kaspersky account. One My Kaspersky account is enough for you. You can use it with all applications that need to connect to My Kaspersky portal.

Email address

Password

Confirm password

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Privacy Statement

Create account

Child details window

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In this window, specify the details of your child whom you want to protect with Kaspersky Safe Kids.

Edit

Child's name

Year of birth

Who will be protected on this computer? window

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This window shows the children's profiles added to Kaspersky Safe Kids. You specify which of the children use this computer. The application adds the computer name on My Kaspersky portal in the Child's devices subsection. You can monitor the time of usage of all of the child's devices added to My Kaspersky portal.

Protect / Do not protect

Add Child

Which account does the child use on this computer? window

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This window shows the regular user accounts created on your computer. You have to select the account used by the child to sign in to Windows.

Create account

Show all user accounts

What is an operating system account?

Create an account for the child window

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This window lets you create an account that the child can use to sign in to Windows. If you have several children, each one of them should have his or her own account.

Child's name

Password

Confirm password

Hint

What is an operating system account?

Children's profiles window

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This window shows the children's profiles added to Kaspersky Safe Kids. A profile with a color picture means that the child is protected by Kaspersky Safe Kids. A profile with a black-and-white picture means that the child does not use this computer and Kaspersky Safe Kids protection is not configured.

Edit

Add Child

Protect

Settings window

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In this window you can configure the application settings.

The Proxy server section lets you configure the proxy server connection settings.

Parameters

The Track issues section lets you enable or disable the logging of technical information on the operation of the application to be sent to Technical Support.

Log application events

Log and automatically send information about the operating system

Proxy server connection settings window

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In this window, you can configure the required proxy server connection settings.

Select one of the following options for the proxy server connection:

• Do not use proxy server
• Automatically detect proxy server settings (the default setting)
• Use specified proxy server settings

If you choose to use the specified proxy server settings, you have to manually specify the address and port of the proxy server in the relevant fields.

The Address and Port fields are active if the Use specified proxy server settings option is selected.

Use proxy server authentication

Proxy server window

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In this window, you can specify the credentials required for proxy server authentication. The window opens if the application fails to automatically detect the proxy server settings and connect to the Internet.

User name

Password

Save user name and password

Pause child protection window

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This window lets you temporarily pause protection on the computer.

Protection will be paused for

Pause protection

Main window

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The appearance and header of the main application window depend on the settings of Kaspersky Safe Kids on the computer.

The following headers can be displayed in the main window:

Kaspersky Safe Kids protects <Child's name>.

Account is not protected

Is this computer used only by parents? Kaspersky Safe Kids protects no users on this computer

How to discuss installing Kaspersky Safe Kids with your child

Depending on the child's age, you can install Kaspersky Safe Kids and set the rules for using devices yourself, or do it together with your child.

Age: 3-6

Installing Kaspersky Safe Kids does not need to be discussed with children aged 3-6. You can install the application before you give your child the device. If you let your child use your device, it's a good idea to create a separate account for the child where you can set all the necessary restrictions. Remember that children can easily become addicted to gadgets. You should not let your child have their phone or tablet during meals or use it as a way to calm them down. Otherwise your child might refuse to eat without a cartoon or cry if you don't give them their phone.

Age: 7-10

Children aged 7-10 might use a computer for schoolwork, and a phone to contact parents and friends, so it’s not unusual for them to have their own devices. It's better to install the application before giving your child their first personal device. You can tell your child, for example: "I've installed a special program to protect you. It will teach you how to stay safe online, warn you about information that's bad, and help you find your phone if you lose it."

You don't need to tell the child about all the program functions. Use the information you get from Kaspersky Safe Kids wisely.

7-10 year olds spend most of their free time playing. If children spend all their time playing computer games, they can become addicted. It's important to control the time your child spends in front of the screen. The recommended time limit is no more than 2 hours a day.

Age: 11-13

Installing Kaspersky Safe Kids should be discussed with children aged 11-13. You can link it to buying a new device your child has been hankering after. You can say: "I'll buy you a new phone (computer) on one condition – Kaspersky Safe Kids will be installed on it. It will protect you from dangerous websites, warn me about unknown people trying to make contact with you, and let me know where you are."

If you have no plans to buy a new device, tell the child about your concerns and suggest a compromise: "You hear all the time about threats online and in real life: kidnapping, mugging, terrorism, gambling, cyberstalking, blackmail, etc. (It would be good to give a real-life example that the child knows about.) I worry a lot about you, but understand you're growing up and want more freedom and independence. Let's agree that I'll stop nagging you about what you're doing, but we'll install a program to protect you from dangerous websites, warn me if an unknown person is trying to make contact with you, and tell me where you are. What d'you say?"

With 11-13 year olds, you should focus on three important features of the application: location tracking, monitoring of social media and suspicious contacts, and prevention of social media addiction. There's no need to tell your child about all the tools in Kaspersky Safe Kids.

• Don't hide the fact that you will be able to see information about your child's location. It's better to say: "You're becoming more mature and independent. I'm happy about that, but worry I won't be able to help you if you suddenly need me. Spend time with friends by all means, but don't go far. I have to know where you are. Let's decide together where you can hang out freely. This program will tell me if you go somewhere else. If you do need to go somewhere else, call me, OK?"
• Warn your adolescent child that the application will let you read his/her messages in social media and warn you about suspicious contacts: "Like everyone else, I can view your page, but only what you post publicly. Don't worry, I won't be able to look at your private messages. I respect your privacy. But if someone suspicious tries to 'friend' you, for example, a grown-up stranger, the program will tell me about it."
• For 11-13 year olds, peer group status is especially important. They use the Internet as a tool for communicating and socializing. Explain to your child that it's important to take regular breaks from social media and make a suggestion: "Social media addiction is problem for many people, not just teenagers. Psychiatrists describe it as a chronic illness that needs treatment. The simplest way to prevent addiction is to limit social media use. You can use social media on one condition: I forbid it during school time and at night."

With children this age, excessive control can harm your relationship. Use the information you get from Kaspersky Safe Kids wisely. In some situations you might have to make your own conclusions, but it's not necessary to say anything to your child.

Age: 14-17

If your child is aged 14-17, you must reach a mutual agreement to use Kaspersky Safe Kids. If you install the application without their consent, it could have undesirable consequences. You can say: "You're already independent, and I realize you just think I'm fussing. But even adults sometimes get into difficult situations. I'd feel so much better if you agreed to install a special program on your phone and computer to warn me about threats and suspicious contacts, and protect you against buying things by mistake and financial fraud. I promise I won't use functions you really don't want me to."

Your child's voluntary consent to install the application is a sign of trust. Remember that most children over the age of 14 are sufficiently tech-savvy to delete any application from their device. Your teenager could simply turn off their phone, buy another device, or open a different social media account.

Many 14-17 year olds have their first experience of falling in love and become increasingly interested in relationships, including sexual ones. Your child might be unwilling to open up about this. Be understanding and let him/her view websites on this topic that you consider appropriate.

Adding a child's profile

To add a child's profile:

1. Open the Children's profiles window in one of the following ways:
   • Select the Children's profiles item in the context menu of the icon.
   • Click the Children's profiles button in the main application window.
2. Enter the password for My Kaspersky account.
3. Click the Add child button.

   The Child details window opens.

4. Fill out the following fields:
   • Child's name

     This name is displayed when you receive alerts about your child's activity and also when the child receives warnings from the application.

   • Year of birth

     Kaspersky Safe Kids chooses protection settings suitable for your child's age.

5. Clicking the Edit link lets you choose a picture for your child from standard images or upload an image from the computer.
6. Click the Done button.

The child's profile is added to Kaspersky Safe Kids. The Which account does the <child's name> use on this computer? window opens.

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Enabling protection on the computer

To enable protection, specify the following information in Kaspersky Safe Kids:

• Which children use the computer
• Which account is used by every child to sign in to Windows

Protection is enabled when the application links information about PC use with a child's profile.

To specify which children use the computer:

1. In the Who will be protected on this computer? window, toggle the switch to Protect next to the name of the child who uses the computer.
2. Click the Continue button.

The Which account does the <child's name> use on this computer? window opens. In this window you can link a child's profile to an account.

To specify which account the child uses to sign in to Windows:

1. In the Which account does the <child's name> use on this computer? window, click the name of the account used by the child to sign in to Windows.
2. In the window that opens, click the Finish button.

The child's profile is linked to the PC account and protection is enabled. The child is protected by Kaspersky Safe Kids when the child uses his or her own account to sign in to Windows.

If the child does not have an account of his or her own, the application helps to create it.

To create an account for the child:

1. In the Which account does the <child's name> use on this computer? window, click Create new account.

   The new account window opens.

2. Specify the child's name.
3. Set a password for the child's account.
4. Click the Continue button.

The application creates an account for the child and links it to the child's profile. The child has to select the account with his or her name to sign in to Windows.

Disabling protection

To disable child protection on the computer:

1. Open the Children's profiles window in one of the following ways:
   • Select the Children's profiles item in the context menu of the icon.
   • Click the Children's profiles link in the main application window.
2. Enter the password for My Kaspersky account.
3. Click the Edit button next to the name of the child for whom you want to disable protection.
4. Select Turn off protection.

Protection is disabled. The application removes information about this computer from the child's profile. This means that the child is no longer using the computer. You can protect the child again by linking the child's profile with the account.