The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.
Enabling accessibility on Android 13 or later
On Android 13 or later, accessibility services are restricted for apps not downloaded from Google Play or HUAWEI AppGallery. You must manually allow accessibility services if you downloaded Kaspersky Endpoint Security for Android from the Kaspersky Security Center server or the Kaspersky website.
If you update the Kaspersky Endpoint Security for Android app using a Kaspersky Security Center installation package or APK file from the Kaspersky website, accessibility services will be disabled. You must manually enable accessibility services again.
Accessibility is used for the following purposes:
- Check websites and apps in Kaspersky Security Network
- Lock the device in case of theft
- Display warnings
- Block the camera when restricted by the administrator
To enable accessibility for Kaspersky Endpoint Security:
- Open the Accessibility page in the device settings and find Kaspersky Endpoint Security.
- Turn on the Kaspersky Endpoint Security switch. In the dialog that says that accessibility services are restricted, tap OK.
Now you can give Kaspersky Endpoint Security access to the restricted settings.
- Open the Kaspersky Endpoint Security info page in the device settings. For example, go to Settings > Apps and then find the app in the list of apps.
- On the Kaspersky Endpoint Security info page, tap
in the top right corner and select the Allow restricted settings menu item.Kaspersky Endpoint Security now has access to the restricted settings.
- Go back to the Accessibility page in the device settings and find Kaspersky Endpoint Security.
- Turn on the Kaspersky Endpoint Security switch. In the dialog that opens, allow the app to have full control of your device.
Accessibility services are now enabled for Kaspersky Endpoint Security.
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