Unlocking the work profile

The work profile can be locked if the device does not meet the Compliance Control security requirements.

To unlock the work profile, the user of the mobile device must enter a one-time work profile passcode on the locked screen. The passcode is generated by MMC-based Administration Console and is unique for each mobile device. When the device work profile is unlocked, the work profile password is set to default value (1234).

As an administrator, you can view the passcode in the policy settings, which are applied to the mobile device. The length of the passcode can be changed (4, 8, 12 or 16 digits).

To unlock the mobile device using the one-time passcode:

1. In the console tree, select Mobile Device Management → Mobile devices.
2. Select the mobile device for which you want to get the one-time passcode.
3. Open the mobile device properties window.
4. Select Apps → Kaspersky Endpoint Security for Android.
5. Open the Kaspersky Endpoint Security properties window.
6. Select the Android work profile section.

   The passcode for the selected device is shown on the Passcode tab in the Passcode field.

Use any available method (such as email) to communicate the one-time passcode to the user.

The user should enter the received one-time passcode on their device.

After the work profile on a device is locked, the history of work profile passwords is cleared. It means that the user can specify one of the recent passwords, regardless of the work profile password settings.

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