Frequently asked questions about purchasing

Order information

What is my order status?

What payment methods can I use?

Should I use spaces or dashes when I enter my credit card number?

Does my billing address have to match the address on file with my credit card?

Why is my credit card being rejected?

When will my credit card be charged?

How will the charge show up on my credit card?

Can I place an order without a credit card?

Do I have to pay sales tax?

How do I get a copy of my invoice?

Delivery information

How do you know the delivery address?

How do I know my order has been delivered?

Subscription information

What is Auto-Renewal?

How will my subscription be automatically renewed?

How do I cancel an Auto-Renewal Plan?

What is your policy on cancelled subscriptions?

Download and getting started

How do I download my purchase?

Is downloading the same as installing?

What if the download stops before it completes?

I finished downloading my purchase. Where was the file saved?

How do I get my Activation code?

What do I do if my Activation code is not working?

Returns and cancellations

What is your refund policy?

How do I request a refund?

When will I see my credit appear in my account?

Privacy and security

What is your privacy policy?

Still need help?
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