Frequently asked questions about purchasing

Returns and cancellations

To request a refund, contact Kaspersky Customer Service.
The following information is necessary:
- Date of purchase
- Name and email address specified during purchase
- Order number if any
You can request a refund within 30 days after your purchase.
After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Activation

Open the email that was sent to the address you specified when making the purchase. You will find the activation code there.
If you have bought the subscription for Kaspersky Standard, Plus or Premium, your purchase will be automatically saved in your My Kaspersky account. The activation code is not required. The application will be activated automatically after you download it from My Kaspersky and install it.

Privacy and security

Please see the Nexway website.

You may experience issues when visiting websites in Kaspersky Safe Money mode: the websites may open in the orange frame. This is due to the limitations imposed on Kaspersky by the US government. For more information, see this page.

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