In the remote diagnostics window, select the Kaspersky applications tab.
In the Application management section, the list of Kaspersky applications installed on the device displays.
In the list of applications, select the application for which you want to enable or disable tracing.
The list of remote diagnostics options opens.
If you want to enable tracing:
In the Tracing section, click Enable tracing.
In the Modify tracing level window that opens, we recommend that you keep the default values of the settings. When required, a Technical Support specialist will guide you through the configuration process. The following settings are available:
The application overwrites the tracing information to prevent excessive increase in the size of the trace file. Specify the maximum number of files to be used to store the tracing information, and the maximum size of each file. If the maximum number of trace files of the maximum size are written, the oldest trace file is deleted so that a new trace file can be written.
This setting is available for Kaspersky Endpoint Security only.
Click Save.
The tracing is enabled for the selected application. In some cases, the security application and its task must be restarted in order to enable tracing.
On Linux-based client devices, tracing for the Updater of Network Agent component is regulated by the Network Agent settings. Therefore, the Enable tracing and Modify tracing level options are disabled for this component on client devices running Linux.
If you want to disable tracing for the selected application, click the Disable tracing button.
The tracing is disabled for the selected application.
Enabling Xperf tracing
For Kaspersky Endpoint Security, a Technical Support specialist may ask you to enable Xperf tracing for information about the system performance.
To enable and configure Xperf tracing or disable it:
In the remote diagnostics window, select the Kaspersky applications tab.
In the Application management section, the list of Kaspersky applications installed on the device displays.
In the list of applications, select Kaspersky Endpoint Security for Windows.
The list of remote diagnostics options for Kaspersky Endpoint Security for Windows displays.
In the Xperf tracing section, click Enable Xperf tracing.
If Xperf tracing is already enabled, the Disable Xperf tracing button is displayed instead. Click this button if you want to disable Xperf tracing for Kaspersky Endpoint Security for Windows.
In the Change Xperf tracing level window that opens, depending on the request from the Technical Support specialist, do the following:
A trace file of this type contains more detailed information than trace files of the Light type and may be requested by Technical Support specialists when a trace file of the Light type is not enough for the performance evaluation. A Deep trace file contains technical information about the system including information about hardware, operating system, list of started and finished processes and applications, events used for performance evaluation, and events from Windows System Assessment Tool.
The tracing information is received when the operating system starts on the managed device. This tracing type is effective when the issue that affects the system performance occurs after the device is turned on and before Kaspersky Endpoint Security starts.
You may also be asked to enable the Rotation file size, in MB option to prevent excessive increase in the size of the trace file. Then specify the maximum size of the trace file. When the file reaches the maximum size, the oldest tracing information is overwritten with new information.
Define the rotation file size.
Click Save.
Xperf tracing is enabled and configured.
If you want to disable Xperf tracing for Kaspersky Endpoint Security for Windows, click Disable Xperf tracing in the Xperf tracing section.