Service report
You can create a regular service report for a representative of a managed company. This report includes statistics on protection services provided to the client. You can view this report for the last 30 days and the last 7 days. Kaspersky Security Integration with ConnectWise Manage updates statistics daily.
A report can be built for a particular managed company linked to Kaspersky Security Center virtual server or Kaspersky Business Hub company, by using the standard ConnectWise Report Writer. The name of a service report configuration item in ConnectWise Manage contains the report period, the report starting date and ending date, and the name of the Kaspersky Security Center virtual server. (If you use Kaspersky Business Hub, the name of the Kaspersky Business Hub Company will not be included). If the name of a service report configuration item is more than 100 characters long, its length is reduced.
A generated report includes statistics on tickets processed during the report period and on the state of managed computers in the customer infrastructures.
A service report includes the following data:
- Report period—Either 7 days or 30 days.
- Report starting date
- Report ending date
- Managed computers—Number of computers of the managed company that are connected to the Kaspersky Business Hub company or Kaspersky Security Center virtual server.
- Protected computers—Number of computers on which a real-time protection application is installed.
- New critical tickets—Number of tickets based on critical events or computer statuses that were created by Kaspersky Security Integration with ConnectWise Manage during the report period (regardless of whether or not these tickets were closed during the report period). Tickets based on events are created according to the rules that you set as described in Ticketing for events. Tickets based on computer statuses are created according to the rules that you set as described in Ticketing for computer statuses.
- Closed critical tickets—Number of tickets based on critical events or computer statuses that were resolved and closed by Kaspersky Security Integration with ConnectWise Manage during the report period (regardless of whether or not these tickets were created during the report period).
- New warning tickets—Number of tickets based on warning events or computer statuses that were created by Kaspersky Security Integration with ConnectWise Manage during the report period (regardless of whether or not these tickets were closed during the report period).
- Closed warning tickets—Number of tickets based on warning events or computer statuses that were resolved and closed by Kaspersky Security Integration with ConnectWise Manage during the reporting period (regardless of whether or not these tickets were created during the report period).
- New functional failure tickets—Number of tickets based on functional failure events that were created by Kaspersky Security Integration with ConnectWise Manage during the reporting period (regardless of whether or not these tickets were closed during the report period).
- Closed functional failure tickets—Number of tickets for functional failure events that were resolved and closed by Kaspersky Security Integration with ConnectWise Manage during the report period (regardless of whether or not these tickets were created during the report period).
- Problem computers—Number of computers whose status is other than OK at the moment the configuration item is created.