Kaspersky Security Integrations for MSP

Service report

You can create a regular service report for a representative of a managed company. This report includes statistics on protection services provided to the client. You can view this report for the last 30 days and the last 7 days. Kaspersky Security Integration with Autotask updates statistics daily.

A report can be built for a particular managed company linked to Kaspersky Security Center virtual server or Kaspersky Business Hub company, by using the standard Autotask LiveReports Designer.

A generated report includes statistics on tickets processed during the report period and on the state of managed computers in the customers’ infrastructure.

A service report includes the following data:

• Report period—Either 7 days or 30 days.
• Report starting date
• Report ending date
• Managed computers—Number of computers of the managed company that are connected to the Kaspersky Security Center virtual server or Kaspersky Business Hub company.
• Protected computers—Number of computers on which a real-time protection application is installed.
• New critical tickets—Number of tickets based on critical events or computer statuses that were created by Kaspersky Security Integration with Autotask during the report period (regardless of whether or not these tickets were closed during the report period). Tickets based on events are created according to the rules that you set as described in Ticketing for events. Tickets based on computer statuses are created according to the rules that you set as described in Ticketing for computer statuses.
• Closed critical tickets—Number of tickets based on critical events or computer statuses that were resolved and closed by Kaspersky Security Integration with Autotask during the report period (regardless of whether or not these tickets were created during the report period).
• New warning tickets—Number of tickets based on warning events or computer statuses that were created by Kaspersky Security Integration with Autotask during the report period (regardless of whether or not these tickets were closed during the report period).
• Closed warning tickets—Number of tickets based on warning events or computer statuses that were resolved and closed by Kaspersky Security Integration with Autotask during the reporting period (regardless of whether or not these tickets were created during the report period).
• New functional failure tickets—Number of tickets based on functional failure events that were created by Kaspersky Security Integration with Autotask during the reporting period (regardless of whether or not these tickets were closed during the report period).
• Closed functional failure tickets—Number of tickets for functional failure events that were resolved and closed by Kaspersky Security Integration with Autotask during the report period (regardless of whether or not these tickets were created during the report period).
• Problem computers—Number of computers whose status is other than OK at the moment the configuration item is created.