Kaspersky CompanyAccount is a portal for users of Kaspersky Lab corporate products. A company's employees share one CompanyAccount using one license.
The first registered company representative is designated as the administrator for CompanyAccount. This employee, the administrator, gets permission to view all employees' requests, to manage their permissions, and to edit company data in CompanyAccount. When a new employee is registered in CompanyAccount, the administrator receives an email notification.
CompanyAccount supports an unlimited number of users. To visit Kaspersky CompanyAccount, follow the link https://companyaccount.kaspersky.com.
Follow the link https://companyaccount.kaspersky.com/registration, fill out the form, and click Create.
Both systems are used to send requests to Kaspersky Lab Technical Support.
CompanyAccount is designed to protect an office's network.
My Kaspersky is intended for use at home or in a small office.
A license is a key file like ХХХХХХХХ.key, or an activation code that consists of a sequence of characters like ХХХХХ-ХХХХХ-ХХХХХ-ХХХХХ. You get the license when you purchase the product. To add a license in CompanyAccount:
Once you do that, the Licenses menu displays the name of the key file or the activation code, the product for which it is intended, and the expiration date.
If after registering with CompanyAccount you receive an email notification that the registration was successful, but the license is not found and cannot be added, then try Add license to CompanyAccount on the Licenses menu.
If in this case the license is not added, submit a request in the category CompanyAccount Question and in it provide a detailed description of the problem and information about the license that you are adding.
Click New request in the upper right corner of CompanyAccount.
Perform the following steps to view the requests of all the company's users:
To recover your password to CompanyAccount:
Management of CompanyAccount users is done in the Users menu.
Change user data:
Modify user permissions:
Change user password:
Delete a user:
To remove CompanyAccount, do the following:
Some companies sign a contract to receive extended technical support (a Kaspersky Maintenance Service Agreement, or MSA). It gives your requests higher priority with Kaspersky Lab Technical Support.
If your company has signed such a contract, this is displayed in CompanyAccount in the Contracts menu. Users of a CompanyAccount that have a contract can create requests in the category MSA Support Request.
Kaspersky Lab Technical Support pays equal attention to MSA requests and standard requests. But an MSA request gets a faster response than a standard request.
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