A user may need to send a message to the local corporate network administrator in the following cases:
The message template for a request to access a blocked device is available in the Kaspersky Endpoint Security interface in the Device Control section.
The message template for a request to allow the startup of a blocked application is available in the Kaspersky Endpoint Security interface in the Application Startup Control section.
The message template for a request to access a blocked web resource is available in the Kaspersky Endpoint Security interface in the Web Control section.
The method used to send messages and the utilized template depends on whether or not there is an active Kaspersky Security Center policy running on the computer that has Kaspersky Endpoint Security installed, and whether or not there is a connection with the Kaspersky Security Center Administration Server. The following scenarios are possible:
The message fields are populated with the values of fields from the template defined in the local interface of Kaspersky Endpoint Security.
In this case, user messages are available for viewing in the Kaspersky Security Center event storage. The message fields are populated with the values of fields from the template defined in the Kaspersky Security Center policy.
In both cases, the message fields are populated with the values of fields from the template defined in the Kaspersky Security Center policy.