Kaspersky CompanyAccount is a portal for users of Kaspersky Lab corporate products. A company's employees share one CompanyAccount using one license.
The first registered company representative is designated as the administrator for CompanyAccount. This employee, the administrator, gets permission to view all employees' requests, to manage their permissions, and to edit company data in CompanyAccount. When a new employee is registered in CompanyAccount, the administrator receives an email notification.
CompanyAccount supports an unlimited number of users. To visit Kaspersky CompanyAccount, follow the link https://companyaccount.kaspersky.com.
Follow the link https://companyaccount.kaspersky.com/account/create, fill out the form, and click Create.
Both systems are used to send requests to Kaspersky Lab Technical Support.
CompanyAccount is designed to protect an office's network.
My Kaspersky is intended for use at home or in a small office.
A license is a key file like ХХХХХХХХ.key, or an activation code that consists of a sequence of characters like ХХХХХ-ХХХХХ-ХХХХХ-ХХХХХ. You get the license when you purchase the product. To add a license in CompanyAccount:
Once you do that, the Licenses menu displays the name of the key file or the activation code, the product for which it is intended, and the expiration date.
If after registering with CompanyAccount you receive an email notification that the registration was successful, but the license is not found and cannot be added, then try Add license to CompanyAccount on the Licenses menu.
If in this case the license is not added, submit a request in the category CompanyAccount Question and in it provide a detailed description of the problem and information about the license that you are adding.
Click New request in the upper right corner of the CompanyAccount window.
The list of request categories will open:
Urgent requests are available for companies who have purchases the MSA agreement.
The urgent request has been created.
If you have exceeded the limit of urgent requests allowed for your MSA plan or selected a Kaspersky Lab solution that is not covered by MSA, send a request on standard support terms.
To view the requests created by all users in the company:
Now you will be able to view and manage the requests created by other users as well.
The requests will be sorted by the status you selected.
If there is a request with that Incident ID in CompanyAccount, it will be shown.
To return to the filters set earlier, click .
To recover your password to CompanyAccount:
The email associated with your CompanyAccount cannot be changed.
If you need to change the email address, please delete your existing CompanyAccount and create a new account with the new email. If you want to move the requests from the old account to the new one, create a request in the CompanyAccount question category, and we will move the requests for you.
The first representative of the company to register will get CompanyAccount administrator privileges. This allows them to:
The user will receive an email with an invitation. They will then have 7 days in which to open the link in the email, fill in the form and click Create now:
After completing the form successfully, the user will be added to the company. If the user exists in CompanyAccount in either your or another company, the system will notify you about it.
Management of CompanyAccount users is done in the Users menu.
Change user data:
Modify user permissions:
Change user password:
Delete a user:
To remove CompanyAccount, do the following:
When your company signs a contract to receive extended technical support (a Kaspersky Maintenance Service Agreement, or MSA), you get an option of creating requests to Technical Support with higher priority. For more information, see the MSA support page.
If your company has purchased MSA, it will appear in the Agreements menu of your CompanyAccount. The users who have the MSA contract attached to their CompanyAccount can create requests from the category Submit a request to Technical Support.
When your company signs a contract to receive Kaspersky Professional Services or KPS, you get an option of service provision by the team of experts according to the contract terms and conditions. For more information, see the Kaspersky Professional Services page.
The request will be sent. The contract will be activated as soon as your request is handled.
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