About data provision
Kaspersky Security Integration with Autotask is designed for the integration of Kaspersky solutions for administration of security applications with Autotask within the framework of the functionality described in this Help document.
To use Kaspersky Security Integration with Autotask, you must install the integration components and connect them to the Kaspersky solution you use, create an integration with Autotask, specify connection parameters and integration settings and select your customers' virtual servers / companies for the integration.
By using the product, you agree that said product may receive data from Autotask and the connected virtual servers / companies, as well as store, process, and display information that is intended for ensuring the product functionality.
By creating an integration and connecting Autotask and virtual servers / companies to the product, you thus confirm that you are the sole owner of any data you provide or that you are entitled to provide any data.
For the purpose of integration of Kaspersky Security Center / Kaspersky Business Hub and Autotask, Kaspersky Security Integration with Autotask may receive, store, and process the following types of data:
- Data required to connect to the integrated software:
- Parameters for connecting to Kaspersky Security Center Administration Server, including account credentials.
- Account credentials for connecting to Kaspersky Business Hub.
- Connection parameters for accessing Autotask.
- Data about events that occur in Kaspersky Security Center, Kaspersky Endpoint Security Cloud, or Kaspersky Security for Microsoft Office 365. This data is required for automatic creation of tickets or similar entities.
- Data about assigning the Critical and Warning statuses to computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud. This data is required for automatic creation of tickets or similar entities.
- Data about usage of licenses for Kaspersky security applications by computers managed by Kaspersky Security Center or Kaspersky Endpoint Security Cloud (the number of computers that use a certain license). This data is required for automatic generation of invoices for your customers.
- Data about the number of protected Kaspersky Security for Microsoft Office 365 mailboxes. This data is required for automatic generation of invoices for your customers.
- Data about the state of a managed Kaspersky Security Center virtual server / Kaspersky Endpoint Security Cloud workspace (the number of managed computers, the number of protected computers, the number of created and closed tickets of various types, the number of threats and malicious objects detected on the computers, the number of problematic computers, and the number of infected computers). This data is required for report generation.
- Data about licenses used at Kaspersky Security Center virtual servers / Kaspersky Endpoint Security Cloud workspaces and about attributes of these licenses. This data is required for report generation.
- Integration settings:
- Type of integrated platform (Autotask).
- Integration name.
- Integration ID (for integrations with Kaspersky Business Hub).
- Date and time of integration creation.
- Set of integrated virtual servers / companies.
- List of Kaspersky Business Hub administrators (their aliases and email addresses) who are also granted administrative privileges in the integration.
- Rules for mapping objects of Kaspersky Security Center / Kaspersky Business Hub to those of Autotask (virtual servers / companies to accounts and Kaspersky security applications to Autotask services).
- Rules for creating objects in Autotask, such as tickets, contract service adjustments, and configuration items.
If you integrate Autotask with Kaspersky Business Hub, the above data (specifically, data required to connect to the integrated software and integration settings) is transferred from Kaspersky Security Integration Tool for MSP to Kaspersky Business Hub. This data is processed there and is stored according to the terms and conditions of the Privacy Policy of Kaspersky Business Hub.
If your integration includes a company for which a Kaspersky Endpoint Security Cloud workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Endpoint Security Cloud workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.
If your integration includes a company for which a Kaspersky Security for Microsoft Office 365 workspace has been created, the data that Kaspersky Business Hub receives from Kaspersky Security Integration Tool for MSP is transferred to the Kaspersky Security for Microsoft Office 365 workspace. This data is processed there and is stored according to the terms and conditions of the agreements that were accepted during the workspace creation.
All received data is used by the MSP administrators and technicians. Kaspersky Technical Support specialists may also use the above data when an MSP administrator contacts Technical Support.