Feed Utility troubleshooting

This section provides information to help you solve problems you might encounter when using Feed Utility.

If you encounter a problem while using Feed Utility, the specialists at Kaspersky can assist you. Contact your Technical Account Manager (TAM) for more information about solutions to problems.

Network problems

If Feed Utility does not download feeds or you encounter any network-related problem:

• Check that the certificate specified in the configuration file is valid. The default certificate from the distribution kit can be used to download demo feeds only.
• Check that the network is configured properly.

If you want Feed Utility to access Kaspersky servers through a proxy server, use the --set-proxy command to configure the proxy server parameters. In this case, make sure that your user name and password for the proxy server are valid and have not expired.

An SSL error occurred while downloading a third-party feed

If an SSL error occurs while downloading a third-party feed:

• In Linux, check that the root certificate for the third-party feed source is located in /etc/ssl/certs or /etc/pki/tls/certs/ca-bundle.crt. If the certificate is absent, import it there.
• In Windows, do the following:
  1. Call the Run windows command.
  2. In the Run dialog box, enter certlm.msc.

     The Certificate Manager tool for your computer appears.

  3. Select Certificates - Local Computer > Trusted Root Certification Authorities > Certificates.
  4. Check that the root certificate for the third-party feed source is located there. If the certificate is absent, import it to this folder.

Problems with feed processing

If Feed Utility does not process feeds as required:

• Check that the configuration file parameters are specified without typos. Feed Utility ignores parameter names with typos. For example, if you specify a ReqFields parameter instead of RequiredFields, Feed Utility will ignore this parameter.
• Check that feed rules and filtering rules are specified correctly. For example, filtering rules may be specified in such a way that no records are included in the resulting feed.
• If you download and unpack feeds (with the -d -u commands) separately from processing them (with the -p command), Feed Utility may print an error message about several versions of the original feed file. Make sure that you delete the original feed files in the directory where Feed Utility unpacks them. Feed Utility does not do this automatically.

Other problems

In case of other problems, contact your Technical Account Manager (TAM).