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Proceed with this section if your question relates to one of the following topics:


  • Charges and refunds
  • Changing order details
  • Renewals and switching to another application
  • Subscriptions and cancellations
  • Undelivered or incomplete orders
  • Where and how to purchase
  • Other issues that could occur during purchasing or receiving your order

If you've purchased from a retail partner

If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (Find a retail partner).

 

If you've purchased on the official Kaspersky website

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

  • If in the history of your card transactions you see...… Your partner is
    DR*Kaspersky Lab
    DR*Kaspersky BD
    DR*EFMSPL
    Digital River
    NW
    Nexway
    Nexway
    2CO.com*kaspersky
    2CO.com*top-logiciels
    2CO.com*sandbox
    2CO.com*alliance.kaspe
    2CO.com*verisium
    Kaspersky Lab 2Checkout
    avng8.com*kaspersky
    top-logiciels.com
    sandbox.usa.kaspersky
    alliance.kaspersky.com
    verisium.com
    kaspersky.nl
    kaspersky.ro
    kaspersky.ca
    kaspersky.com
    kaspersky.be
    kaspersky.fr
    2Checkout
    KASPERSKYLAB
    KASPERSKY_APPLEPAY
    Kaspersky Google Pay
    Kaspersky Samsungpay
    NiltaSoft Limited
    PayU Niltasoft
    Pag*BoaCompra
    Kasperskylab.vn
    Kasperskylab.th
    Система "Расчет" ЕРИП
    ALLSOFT.KZ
    Allsoft
  • If your order… Example Your partner is
    Contains 11 or 12 digits 952364450
    8790835507
    9314981707
    20564778810
    11252652307
    34297772062
    20201474710
    14314934907
    20269590810
    82581754300
    Digital River
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    Nexway
    Contains 8 digits 22122857
    21992673
    2Checkout
    Starts with ALLSOFT or A ALLSOFT-221234065
    A221234065
    Allsoft
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
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