Providing extended diagnostic information to the Technical Support specialists
August 3, 2023
For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application settings temporarily for purposes of debugging during diagnostics. This may require doing the following:
- Activating the functionality that processes and stores extended diagnostic information.
- Fine-tuning the settings of individual software components, which are not available via standard user interface elements.
- Changing the settings of storage and transmission of diagnostic information that was processed.
- Configuring the interception and logging of network traffic.
All information required to perform the listed actions (description of the sequence of steps, changeable settings, configuration files, scripts, additional command line features, debugging modules, specialized utilities, etc.), as well as the composition of data analyzed for debugging purposes, will be announced by the Technical Support specialists. The advanced diagnostic information is stored on the user computer. Automatic transfer of the stored data to Kaspersky is not performed.
The actions listed above can only be performed under the guidance of the Technical Support specialists following the instructions received from them. Unassisted modification of the application settings in the ways not described in the application documentation or in the recommendations from the Technical Support specialists can lead to slowdowns and malfunctions of the operating system, decrease of the computer protection level, as well as to a violation of the availability and integrity of the processed information.