Preparing to contact Customer Service

Before creating a request, please do the following:

• Install the latest version of the application for which you want to create a request.

  You can download an application installation package on Management Console. Most problems are resolved by simply installing the latest version of an application.

• In the Licenses section, add information about your license for the application for which you want to create a request.

  License registration helps the Customer Service engineer obtain the information on your license automatically.

• Make sure that your question is not in the list of Kaspersky Customer Service limitations.