About device statuses

The Devices section of Kaspersky Endpoint Security Cloud Management Console displays the protection statuses of managed devices. The Users section displays the protection statuses of the users' devices.

A device can have one of the following protection statuses:

Critical
Warning
OK
No data yet

The A red exclamation mark in a red square Critical and A yellow exclamation mark in a yellow triangle Warning protection statuses are based on certain conditions and their values. These conditions and their values are configured by Kaspersky experts. You can find the condition that caused the protection status of a specific device in the properties of the device.

The table below lists these conditions and the possible actions that you can perform to switch the protection status from A red exclamation mark in a red square Critical or A yellow exclamation mark in a yellow triangle Warning to A green check mark in a green circle OK:

Conditions that cause the A red exclamation mark in a red square Critical or A yellow exclamation mark in a yellow triangle Warning device status, and possible actions

Condition	Possible actions
Security application is not installed Security application is installed but it is not running	Install the security application on the device. Check the device and ask why the user has exited the security application. Prohibit the user from exiting the security application, by using password protection for devices running Windows.
Security application is installed but real-time protection is disabled	Check the device and ask why the user has disabled the real-time protection. Prohibit the user from disabling the real-time protection, by using password protection for devices running Windows.
Anti-malware databases have not been updated in a long time	Check the settings of updating anti-malware databases. Check the network settings of the device.
The device has not connected to Administration Server in a long time	Check the device. Check the network settings of the device.
Invalid encryption status of the device (An error has occurred during data encryption or decryption on the device.)	Check the data encryption or decryption error on the device.
License has expired	Purchase a new license.
Device status stated by the managed application (A compatibility error has occurred while applying the security settings to the device.)	Re-install the security application on the device.

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