Starting and stopping anti-malware database updates and malware scans

Regardless of the settings of the anti-malware database update mode and malware scan task run mode, you can force a start of these tasks at any time. You may also have to force any of these tasks to stop. It may be necessary to start any of these tasks immediately if, for example, the task is configured for manual start but users have not run the task in a long time.

As an alternative, you can start a malware scan task on a single device.

You can start and stop an anti-malware database update and malware scan for Windows devices and Mac devices.

To force a start of an anti-malware database update or malware scan:

Open Kaspersky Endpoint Security Cloud Management Console.
Select the Devices section.
The Devices section contains a list of devices that have been added to Kaspersky Endpoint Security Cloud.
Click More → Manage database update / Manage malware scan.
The Manage anti-malware database update / Manage malware scan window opens.
If necessary, click the Database update settings / Scan start settings link, and then modify the database update settings / malware scan settings.
Click the Start database update / Start scan button.

The database update or malware scan starts.

You can use a filter to view information about the status of the running task on all devices, on devices with outdated databases, or on devices with up-to-date databases. The All devices filter is enabled by default. You can also use the device search function.

To force a start of a malware scan on a single device:

Open Kaspersky Endpoint Security Cloud Management Console.
Select the Devices section.
The Devices section contains a list of devices that have been added to Kaspersky Endpoint Security Cloud.
Click the link with the device name.
This opens a page containing detailed information about the device. The left part of the page shows the Commands list, which contains buttons with the commands that are available for the device.
Click the Run scan button.

The malware scan starts.

To force a stop of an anti-malware database update or malware scan:

Open Kaspersky Endpoint Security Cloud Management Console.
Select the Devices section.
The Devices section contains a list of devices that have been added to Kaspersky Endpoint Security Cloud.
Click More → Manage database update / Manage malware scan.
The Manage anti-malware database update / Manage malware scan window opens.
Select the devices on which you want to stop the database update or stop the malware scan.
You can use a filter to view information about the status of the running task on all devices, on devices with outdated databases, or on devices with up-to-date databases. The All devices filter is enabled by default. You can also use the device search function.
Click the Stop database update / Stop scan button.

The database update or malware scan stops.

Starting and stopping of tasks on devices occurs with a delay. This delay is necessary for the synchronization of devices with Kaspersky Endpoint Security Cloud. Synchronization of devices with Kaspersky Endpoint Security Cloud occurs automatically at a certain frequency or is performed manually on devices by sending the Synchronize command.

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