Viewing information about a message in Backup

To view information about a message in Backup:

In the application web interface window, select the Backup section.
In the Backup objects table, select the message for which you want to view information.
This opens the View message information window.

The window displays the following information about the message:

Backup reason.
Name of the application module which performed the scan that placed the message in Backup.
Application message ID.
Unique ID that the application assigns to messages during processing.
Subject.
Message subject.
Sender email.
Email address of the message sender. The address is taken from the SMTP session (value of the MAIL FROM command).
Sender IP.
IP address of the server from which the message was sent.
Received at.
Date and time when the application received the message to begin processing.
Node.
Node that processed the message.

The field is not available in personal Backup.
SMTP message ID.
ID assigned to the message by the mail server.
Attachments.
Attachment names and sizes (in bytes).
The Rules section contains the following information about the rules that caused a message to be placed in Backup:
- Rule name.
- Recipient email.
  Recipient email addresses from the To field. Contains addresses from the SMTP session (values of the RCPT TO command) that occur in the To MIME header.
- CC.
  Recipient email addresses from the CC field. Contains addresses from the SMTP session (values of the RCPT TO command) that occur in the Cc MIME header, but not in the To MIME header.
- BCC.
  Recipient email addresses from the BCC field. Contains addresses from the SMTP session (values of the RCPT TO command) that do not occur in either the To MIME header or the Cc MIME header.
  
  The field is not available in personal Backup.
- Action.
  Action that was performed on the message based on the results of scanning with all application modules.
- Scan results.
  You can expand this group to view scan result details for each application module.
  - Anti-Virus.
  - Anti-Spam.
  - Anti-Phishing.
  - Links scanning.
  - Content Filtering.
  - Personal denylist.
  - Mail Sender Authentication.
    You can expand this group and view authentication result details for each of the technologies: SPF, DKIM, DMARC.
  - KATA.
    This is displayed only when KATA integration is configured.
- Backup reason.
  Name of the application module which performed the scan that placed the message in Backup.
The Deliver message group of settings lets you send the message to recipients or forward it to other addresses as an attachment or in original form.
The group of settings is not available in personal Backup. In administrator mode, this group is displayed only if the permissions to forward messages from Backup are available.

Click the link in the upper part of the message information window to go to the Events section and view information about events related to the processing of this message.