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What information Customer Service engineer needs

When creating a request to Customer Service, please provide the following information:

• Specify all the steps needed to reproduce the problem.
• Provide the exact error text (you can attach a snapshot of the error).
• Describe the steps you have taken to resolve the problem (if you created the topic in Kaspersky Forum, add a link to the topic).
• If a problem occurs when using an application on your mobile device, provide the device model and the full version of the firmware.