How to turn off subscription auto-renewal
When auto-renewal is turned on, your subscription will extend automatically if it is about to expire, to keep your protection going. You will be charged a renewal fee - we will remind you about the upcoming payment beforehand via email. You select whether to use auto-renewal or to pay manually when you initially purchase your subscription.
You can manage subscription auto-renewal only for active subscriptions.
You can purchase a subscription using your My Kaspersky account or using one of these service providers – Digital River, Nexway, 2Checkout or Allsoft. The way to turn off your subscription auto-renewal depends on the site subscription was purchased on. If it was your My Kaspersky account you can turn off auto-renewal any time at Subscription section as described below.
If you purchased subscription through your internet service provider you can manage your subscription in your ISP personal cabinet or by contacting the support service of your ISP.
How to identify your service provider
You can identify provider through which you purchased a solution by your order number or by bank card transactions history.
A list of all supported service providers and their identification details is shown hereabove. But some of them may be unavailable in your region.
By order number
You can identify the provider through which you bought your Kaspersky solution by the order number. You can find the order number in the confirmation message sent to your email address after the purchase.
Provider
|
Order number description
|
Examples
|
Allsoft
|
Order number has prefix ALLSOFT or A
|
ALLSOFT-22123406, A221234065
|
Nexway
|
Order number starts with 2 or 3 and contains digits and Latin letters
|
2A123BEC45D, 3B123FAC76F
|
Digital River
|
Order number contains 11 or 12 numeric digits
|
20564778810, 11252652307, 34297772062
|
2Checkout
|
Order number contains 8 numeric digits
|
22122857, 21992673
|
By bank card transactions history
You can identify your provider by the transaction details in your bank card transactions history.
Your provider is Allsoft, if the operation contains:
- KASPERSKYLAB
- KASPERSKY_APPLEPAY
- Kaspersky Google Pay
- Kaspersky Samsungpay
- NiltaSoft Limited
- PayU Niltasoft
- Pag*BoaCompra
- Kasperskylab.vn
- Kasperskylab.th
- "Raschet" system (ERIP)
- ALLSOFT.KZ
Your provider is Nexway, if the operation contains:
Your provider is Digital River, if the operation contains:
- DR*Kaspersky Lab
- DR*Kaspersky BD
- DR*EFMSPL
Your provider is 2Checkout, if the operation contains:
- 2CO.com*kaspersky
- 2CO.com*top-logiciels
- 2CO.com*sandbox
- 2CO.com*alliance.kaspe
- 2CO.com*verisium
- Kaspersky Lab 2Checkout
- avng8.com*kaspersky
- top-logiciels.com
- sandbox.usa.kaspersky
- alliance.kaspersky.com
- verisium.com
- kaspersky.nl
- kaspersky.ro
- kaspersky.ca
- kaspersky.com
- kaspersky.be
- kaspersky.fr
Digital River
If your service provider is Digital River, you can turn off subscription auto-renewal from your account at service provider website, see this instruction for details.
Nexway
If your service provider is Nexway, the way to turn off subscription auto-renewal depends on Kaspersky application for which you want to disable auto-renewal. For Kaspersky Basic, Standard, Plus, Premium, or Kaspersky Security Cloud, you can use your My Kaspersky account and turn off auto-renewal at Subscriptions section as described below. For other applications, you should use your Nexway account, see this instruction for details.
2Checkout
If your service provider is 2Checkout, you can use this instruction to turn off auto-renewal.
Allsoft
If your service provider is Allsoft, contact the Allsoft support to turn off auto-renewal.
My Kaspersky account
To turn off auto-renewal using your My Kaspersky account:
- Go to Subscriptions section and select the subscription of interest.
- Click Manage subscription to open subscription menu.
- In the subscription menu click Cancel subscription.
A confirmation form will be opened, with a list of subscription benefits to remind you.
- If you are sure to cancel subscription, click Cancel subscription to confirm operation. Or click Continue subscription, if you decided to keep auto-renewal turned on.
A confirmation form will be opened, informing you that auto-renewal is turned off.
- Click Go to subscription to return to the Subscriptions section.
Your subscription auto-renewal is turned off now. The subscription will be deactivated, when the subscription term is over, if you don't pay subscription fee.
How to turn off auto-renewal for mobile devices
If you purchased your subscription for Kaspersky mobile app using your My Kaspersky account you can turn off auto-renewal at Subscriptions section as described above. If you purchased Kaspersky mobile app on Google Play or Apple Store you can turn off subscription auto-renewal using the following instructions.
Kaspersky apps for Android are not available in China due to local legislation, for more information see Regional restrictions.
How to turn off subscription auto-renewal on Android devices
- Open the Play Store app.
- In the upper-right corner, tap the Profile icon.
- Tap Payments & subscriptions and then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the further instructions in the app.
How to turn off subscription auto-renewal on iOS devices
- Select Settings → (Your name) → iTunes Store & App Store.
- Tap on your Apple ID name at the top of the screen.
- Tap View Apple ID. You might be required to sign in.
- Go to the Subscriptions section.
- Select the subscription and tap Cancel Subscription.
How to turn of subscription auto-renewal on Huawei devices without access to Google Play
- Open Settings on your Huawei device.
- Select Account center → Payment and purchases → Subscriptions/Password-free payments.
- Select the subscription that you want to cancel.
- Tap Cancel subscription and follow the further instructions on the screen.
See this article for more information.
What to do if you couldn't cancel auto-renewal of your subscription
- Contact us or our partners:
- In case you purchased activation code via Kaspersky website or using your My Kaspersky account contact Customer Service.
- If you made your purchase via a service provider, you will need to contact them directly.
- Provide the following information to Customer Service specialist (please make sure you have it at hand):
- The description of the issue
- The date of the purchase
- Your full name
- The e-mail address that you have used for the purchase
- Order number from the confirmation e-mail
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