When auto-renewal is turned on, your subscription will extend automatically if it is about to expire, to keep your protection going. You will be charged a renewal fee - we will remind you about the upcoming payment beforehand via email. You select whether to use auto-renewal or to pay manually when you initially purchase your subscription.
You can manage subscription auto-renewal only for active subscriptions.
You can purchase a subscription using your My Kaspersky account or using one of these service providers – Digital River, Nexway, 2Checkout or Allsoft. The way to turn off your subscription auto-renewal depends on the site subscription was purchased on. If it was your My Kaspersky account you can turn off auto-renewal any time at Subscription section as described below.
If you purchased subscription through your internet service provider you can manage your subscription in your ISP personal cabinet or by contacting the support service of your ISP.
If your service provider is Digital River, you can turn off subscription auto-renewal from your account at service provider website, see this instruction for details.
If your service provider is Nexway, the way to turn off subscription auto-renewal depends on Kaspersky application for which you want to disable auto-renewal. For Kaspersky Basic, Standard, Plus, Premium, or Kaspersky Security Cloud, you can use your My Kaspersky account and turn off auto-renewal at Subscriptions section as described below. For other applications, you should use your Nexway account, see this instruction for details.
If your service provider is 2Checkout, you can use this instruction to turn off auto-renewal.
If your service provider is Allsoft, contact the Allsoft support to turn off auto-renewal.
My Kaspersky account
To turn off auto-renewal using your My Kaspersky account:
A confirmation form will be opened, with a list of subscription benefits to remind you.
A confirmation form will be opened, informing you that auto-renewal is turned off.
Your subscription auto-renewal is turned off now. The subscription will be deactivated, when the subscription term is over, if you don't pay subscription fee.
How to turn off auto-renewal for mobile devices
If you purchased your subscription for Kaspersky mobile app using your My Kaspersky account you can turn off auto-renewal at Subscriptions section as described above. If you purchased Kaspersky mobile app on Google play or Apple store you can turn off subscription auto-renewal using the following instructions:
What to do if you couldn't cancel auto-renewal of your subscription