[Topic 95214]

My Kaspersky

My Kaspersky is your account for managing the security of all your devices.

From your account, you can, for example:

• remotely manage Kaspersky applications installed on your devices;
• view information about your subscriptions and their terms;
• download purchased applications and free or trial versions;
• remotely lock your mobile device, locate it, and protect private data if your device is ever lost or stolen;
• protect your children against the dangers associated with the use of applications and the Internet;
• securely store your private information such as your passwords or bank card details;
• contact Customer Service to get assistance.

This Help provides information about using My Kaspersky and its features.

[Topic 95287]

Getting started

This section provides information that you may find useful to get started with My Kaspersky.

[Topic 95255]

How to download your purchased apps

If you already have a subscription added to your account, you can download your applications on the Subscriptions tab. If someone has shared a subscription for a Kaspersky product with you, you will also see it on the Subscriptions tab. You can download an application that has been shared with you as long as the subscription is active and there are empty slots.

We recommend using only the latest versions of our products and renewing your subscriptions promptly. If you need to download one of the previous versions of the application but your subscription doesn't allow this, please contact Customer Service for help.

To download your purchased Kaspersky application:

1. Go to the Subscriptions tab.
2. Select a subscription you would like to use with an application.
3. Click Download and confirm the default download option.

   In Other downloads, you can find other available download options, for example, a QR code or a link to send to your email address. Learn how to send a subscription to a device in this article.

4. Download, install and start an application on your device.

The application may automatically connect to your My Kaspersky account after you install it on the device. The application will use the selected subscription and the device will be connected to your My Kaspersky account.

You may be asked to sign in to your My Kaspersky account during the initial setup of the application that you install.

You can also find downloads of all Kaspersky applications that are available to you on the Downloads tab, or download an application by adding a device to your My Kaspersky account on the Devices tab.

Mobile downloads

You can download an app for Android and iOS from an app store, or download and install an app manually. Find download links for all Kaspersky mobile apps on this page.

How to download and install an app from a mobile app store

How to download and install an Android app manually

If you are downloading an app for a tablet running iOS, you will be prompted to download a software package for Mac instead of clicking the link to the App Store. This is because the default Safari browser settings display the desktop version of the site, not the mobile version. You can turn off this option in your browser settings or click Other downloads and then Download on the App Store.

Known limitations

If the app can't be downloaded, there are a couple of possible reasons why:

• Downloading is unavailable because of your subscription status.

If the subscription did not activate after renewal, the subscription activation code needs to be added again on the My Kaspersky portal or in the app itself.

• The product is not available in your region (see Regional restrictions).

Kaspersky apps for Android are not available in China due to local legislation.

Downloads of Kaspersky apps are not available in the United States and its territories. Learn more in this article.

The Kaspersky VPN Secure Connection app can't be shared. Only the subscription owner can use the secure connection functionality. If you are a subscription owner, and you can't find Kaspersky VPN Secure Connection on your Subscriptions tab, you probably registered it with another email address. You can contact Customer Service to restore your subscription and add Kaspersky VPN Secure Connection to your account.

You can purchase a separate subscription for Kaspersky VPN Secure Connection and add it to your account.

[Topic 95241]

How to connect a device to your account

To connect a device to your My Kaspersky account, a Kaspersky application on the device has to be connected to your My Kaspersky account.

On the Devices tab, you can view your connected devices and add a device to your My Kaspersky account.

When you download and install a Kaspersky application from My Kaspersky, the application may automatically connect to your My Kaspersky account and use the relevant subscription. Otherwise, you may be asked to sign in to your My Kaspersky account during the initial setup of the application that you install. Learn how to download your purchased Kaspersky applications in this article.

Kaspersky application for Linux may not connect to your My Kaspersky account automatically.

How to connect your Linux device to your My Kaspersky account using an activation code

Learn more about connecting your application to My Kaspersky in the relevant application Help on the Customer Service website.

Applications you can connect

If you are using an older version of a Kaspersky application, find instructions for your application below:

• Kaspersky Anti-Virus
  1. Start the Kaspersky application on the device.
  2. From the main window of the application, go to More tools → Protection for all devices → Connect to My Kaspersky.
  3. Enter the credentials for your My Kaspersky account.
  4. Click the Sign in button.

  The device is connected to your account, and the device panel appears in the Devices section on My Kaspersky. In addition, information about the subscription used in the connected application is added to your account. A subscription panel appears in the Subscriptions section.

• Kaspersky Internet Security
  1. Start the Kaspersky application on the device.
  2. From the main window of the application, go to My Kaspersky.
  3. Enter the credentials for your My Kaspersky account.
  4. Click the Sign in button.

  The device is connected to your account, and the device panel appears in the Devices section on My Kaspersky. In addition, information about the subscription used in the connected application is added to your account. A subscription panel appears in the Subscriptions section.

• Kaspersky Internet Security for Mac
  1. Start the Kaspersky application on the device.
  2. In the main window of the application, click the Sign in button.

     The Sign in to My Kaspersky window opens.

  3. Enter the credentials for your My Kaspersky account.
  4. Click the Sign in button.

  The device is connected to your account, and the device panel appears in the Devices section on My Kaspersky. In addition, information about the subscription used in the connected application is added to your account. A subscription panel appears in the Subscriptions section.

• Kaspersky Internet Security for Android
  1. Start the Kaspersky application on the device.
  2. From the main window of the application, go to Anti-Theft → Continue → I have an account.
  3. Enter the credentials for your My Kaspersky account.
  4. Click the Sign in button.

  The device is connected to your account, and the device panel appears in the Devices section on My Kaspersky. In addition, information about the subscription used in the connected application is added to your account. A subscription panel appears in the Subscriptions section.

Kaspersky apps for Android are not available in China due to local legislation. For more information see Regional restrictions.

• Kaspersky Total Security
  1. Start the Kaspersky application on the device.
  2. From the main window of the application, go to Protection for all devices → Connect to My Kaspersky.
  3. Enter the credentials for your My Kaspersky account.
  4. Click the Sign in button.

     The device is connected to your account, and the device panel appears in the Devices section on My Kaspersky. In addition, information about the subscription used in the connected application is added to your account. A subscription panel appears in the Subscriptions section.

You may also have an option to sign in to your My Kaspersky account after you activate an application, for example, with an activation code. The link for connecting a device to My Kaspersky may look like this:

The connection link in the main application window

You can connect no more than 500 devices to your My Kaspersky account.

[Topic 95253]

How to activate your app through My Kaspersky

You can manually add an activation code to your account to synchronize subscription information across your connected devices.

To activate your app through My Kaspersky:

1. Connect your app to your My Kaspersky account, if you still haven’t done it.
2. Go to the Subscriptions tab on My Kaspersky.
3. Enter your activation code in the If you have an activation code field in the lower part of the page.
4. Click Add.

If the code is added successfully, a corresponding panel appears in the Subscriptions tab. Your apps that are compatible with the subscription and connected to your account will be activated. Additionally, a check is performed if the registered subscription should be sent to your connected devices manually. If so, you can select devices and send the subscription right away.

An activation code must be valid (the subscription should not be expired) and must not be banned, blocked or already added. You can add no more than 100 activation codes to your My Kaspersky account.

[Topic 95262]

How to edit the notification settings

You can edit notification settings for the following types of events:

• events related to the subscriptions added to your account
• security threats detected on the devices connected to your account
• your child's activities, if you use Kaspersky Safe Kids
• information security news
• new messages from Customer Service

For the Kaspersky Safe Kids notifications, you can also select an additional method of receiving notifications – by email or by app in parent mode.

To edit the notification settings:

1. In the upper-right part of the page, click the notification () icon.

   The notification feed window opens.

2. In the upper part of the notification feed window, click the gear () icon.

   This opens a window for editing the notification settings.

3. In the My Kaspersky section, select the check boxes for the types of notifications that you want to receive on My Kaspersky.
4. If you use Kaspersky Safe Kids: in the Kaspersky Safe Kids section, use the toggle switches to turn on or turn off notification delivery methods.
5. Select the check boxes for the types of Kaspersky Safe Kids notifications that you want to receive.
6. Click the Save button.

You will receive notifications in accordance with your settings.

[Topic 95391]

How to change a device name

You can change a name automatically assigned to your device on My Kaspersky to any other name of your choice, such as "Mom's PC".

To change a device name:

1. Go to the Devices tab.
2. Click on the device of interest.
3. Click the pencil () icon next to the name of the device.
4. In the text field that appears, enter a new name.
5. Save your changes.

A device name must be between 1 and 50 characters, and the same name cannot be used for more than one device.

[Topic 123279]

How to disconnect an app from your account

To disconnect an app from your account:

1. Go to the Devices tab.
2. Click on the device of interest.
3. Open the Installed apps drop-down list.
4. Click the trash bin () icon next to the application of interest.
5. Confirm the action.

The application is disconnected from your account.

You will be able to reconnect the disconnected application to your account. If only one application is installed on a device, the device also disconnects from your account when the application is disconnected.

You will not be able to remotely manage the application after it is disconnected from your account. Disconnecting applications from your account does not affect the operation of the applications if they do not require a mandatory connection to My Kaspersky. Purchased subscription for disconnected application will remain active according to the terms of the End User License Agreement and information about it will be available in your account.

The functions of applications requiring mandatory connection to your account on My Kaspersky will be unavailable after the application or the device is disconnected.

[Topic 95353]

What to do if your mobile device is ever lost or stolen

If your mobile device is lost or stolen, you can lock the device and try to locate it. If it is impossible to retrieve the device, you can delete all data from it. You can remotely manage the device by sending commands to the device from My Kaspersky.

Remote management on My Kaspersky of a device that has been lost or stolen is supported only on mobile devices running Kaspersky Safe Kids. You need first to set up the Anti-Theft feature in the application to protect your device. In order for the mobile device to receive a command, the device must be turned on and connected to the Internet. For more information please refer to the application Help at Kaspersky Online Help.

To send a command to your mobile device:

1. Go to the Devices tab.
2. Click on the mobile device of interest.

   A window for managing the mobile device opens.

3. Click the <name of the command> button.
4. Confirm the action.

The status and results of the command execution are displayed in the Anti-Theft history section.

You can send the following commands to the mobile device:

• Lock & Locate

  This command locks the mobile device and locates it using GPS and GSM. The mobile device location is displayed on the map in the results section. The location coordinates are additionally sent to the email address specified in your account settings. You can also specify the text to be displayed on the screen of the locked mobile device.

• Alarm

  This command locks your mobile device and sounds an alarm on the device, even when the device is muted. You can also specify the text to be displayed on the screen of the locked mobile device.

• Mugshot

  With this command, you can lock your mobile device and take a mugshot of the person currently using your device. You can receive mugshots only from mobile devices that have a frontal camera. This command cannot be executed on devices without a frontal camera. You can view the received mugshots in the results section. You can also specify the text to be displayed on the screen of the locked mobile device.

  How to view the received mugshots

  To view the received mugshots:

  1. Go to the Devices section.
  2. Click on the mobile device of interest.

     A window for managing the mobile device opens.

  3. Go to the Anti-Theft tab.
  4. In the Anti-Theft history, open the Mugshot section.

  The status and results of the command execution are displayed.

  Mugshots cannot be taken in Germany due to local legislation. The device is locked only.

• Data Wipe

  This command wipes all data stored on your mobile device. The mobile device is reset to its factory settings.

  If you send the Wipe All Data command to a mobile device, Kaspersky Safe Kids will also be deleted after the command is executed. The mobile device will not be able to receive any further remote commands.

[Topic 95217]

Protecting devices

This section describes how to remotely manage the security of your devices via My Kaspersky.

[Topic 95394]

About device protection on My Kaspersky

On My Kaspersky, you can remotely manage the security of some of your devices (including devices of users you have shared protection with). These devices are called "managed devices" on My Kaspersky.

For example, you can:

• Scan devices for malware
• Update application databases
• Turn on or turn off the protection components of Kaspersky applications installed on your devices

Remotely managing a device requires that it be connected to the Internet. The Kaspersky application must be running.

Device security is managed by sending task execution commands from the website to a managed device.

Take into consideration that all tasks will be executed in automatic mode even if interactive mode is turned on at the device. That means that all threats will be handled automatically according to the rules set on the device and without confirmation from the local user. In particular, all files identified as malware may be automatically deleted.

When commands are sent to offline devices, the task status changes to Planned. Information about commands and planned tasks is stored for 7 days. If the device does not connect to the Internet during this time, the commands are canceled.

[Topic 95240]

How to view the device security status

Information about connected devices is displayed in device panels in the Devices tab. In a device panel, you can find a list of Kaspersky applications installed, controls for remote management and new application downloads, the date and time of the device's last connection, and device security status information presented in the form of icons plus a brief description.

The following icons are used in device panels:

Security status icons

If there is a security issue on the device, and a solution is available to resolve that issue, the solution is also displayed.

[Topic 95346]

How to run Quick Scan

During a Quick Scan, the application scans objects that are loaded during operating system startup, system memory, and boot sectors of the device. You can use Quick Scan to quickly scan your device for malware.

Quick Scan can be started remotely on devices protected by Kaspersky Total Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, Kaspersky Internet Security, and Kaspersky Security Cloud.

You can start Quick Scan on one managed device or on all managed devices at the same time.

To run Quick Scan on a managed device:

1. Go to the Devices tab.
2. Click on the device you want to scan.
3. Click the Quick scan button.
4. Confirm start.

While the scan is running, a progress indicator (percentage completed and time remaining) and the stop button are displayed. When scanning is completed, a scan report is available under the link showing last scan date.

How to scan all your devices at the same time

[Topic 95347]

How to run Full Scan

During a Full Scan, the Kaspersky application scans all the hard drives of a computer to check for malware and other threats. You can use Full Scan to scan all files, folders, and sectors of your device for malware.

Full Scan can be started remotely on devices protected by Kaspersky Total Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, Kaspersky Internet Security, and Kaspersky Security Cloud.

You can run Full Scan on one managed device or on all managed devices at the same time.

To run Full Scan on a managed device:

1. Go to the Devices tab.
2. Click on the device you want to scan.
3. Click the Full scan button.
4. Confirm start.

While the scan is running, a progress indicator (percentage completed and time remaining) and the stop button are displayed. When scanning is completed, a scan report is available under the link showing last scan date.

How to scan all your devices at the same time

[Topic 95348]

How to update the application databases

By default, Kaspersky applications automatically check Kaspersky update servers for new updates and update the application databases every day. You can also run an update of the application databases manually at any time.

You can start an update of the application databases on one managed device or on all managed devices at the same time.

You can run a database update remotely for devices protected by Kaspersky Total Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, Kaspersky Internet Security, and Kaspersky Security Cloud.

To update the application databases:

1. Go to the Devices tab.
2. Click on the device of interest.
3. Click the Update databases button.

While the update is running, a progress indicator (percentage completed and time remaining) and the stop button are displayed.

How to update databases on all your devices at the same time

[Topic 95349]

How to turn protection components on or off

You can use the My Kaspersky website to remotely turn application protection components on a managed device on or off.

Turning some protection components off may reduce the security of the device. If disabling a protection component poses a potential danger, you need to enter the password for the account to confirm the action.

Application protection components can be enabled or disabled remotely on devices protected by Kaspersky Total Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, Kaspersky Internet Security, and Kaspersky Security Cloud.

To turn a protection component on or off:

1. Go to the Devices tab.
2. Click on the device of interest.
3. Select the Components tab.
4. To turn a component on or off, use the toggle switch in the section with the protection component.
5. Confirm the action by entering the account password, if necessary.

[Topic 99643]

What to do if you forgot the secret code for a mobile device

You can recover the forgotten secret code needed to unlock a mobile device that has been locked remotely.

To recover the secret code for unlocking your mobile device on My Kaspersky portal:

1. Go to the Devices tab.
2. Click the panel of the mobile device of interest.
3. Click Recovery code under the device icon.

   A recovery code for recovering the secret code is displayed.

4. Tap the lock () icon on the locked mobile device.
5. Click I forgot code.
6. Enter the recovery code obtained on the website.

   The device is unlocked.

7. Follow the instructions in the application.

If the device does not have Internet access, you can only recover the secret code on My Kaspersky portal.

To recover the secret code on the device:

1. When prompted to enter the secret code, tap Forgot your code?.
2. Enter your My Kaspersky account password.
3. Tap Reset secret code.
4. Enter the new secret code.
5. Confirm the new secret code.

The new secret code is applied.

[Topic 95350]

How to disconnect a device from your account

You can disconnect a device from your account on My Kaspersky, for example, if you no longer use the device. Disconnecting a device from your account will also disconnect Kaspersky applications that are installed on the device.

You will not be able to remotely manage the Kaspersky applications installed on a device after the device is disconnected from your account. Disconnecting devices from your account does not affect the operation of the applications installed on the device if they do not require a mandatory connection to My Kaspersky. Subscriptions of disconnected applications will remain active under the terms of the End User License Agreements. Information about purchased subscriptions will remain in your account.

The functions of applications requiring mandatory connection to your account on My Kaspersky will be unavailable after the application or the device is disconnected.

To disconnect a device from your account:

1. Go to the Devices tab.
2. Click on the device of interest.
3. Click the Disconnect device link.

   The confirmation dialog opens.

4. Confirm the operation.

The device is disconnected from your account. The Kaspersky applications installed on the device are also disconnected from your account.

You will be able to reconnect the disconnected device to your account.

[Topic 95218]

Managing subscriptions

This section provides information about managing subscriptions for Kaspersky applications on My Kaspersky.

[Topic 96075]

About subscription management

To remotely manage a subscription, you must first add information about the subscription to your account. You can also connect a device hosting your Kaspersky application activated under the subscription.

You can find information on your application subscription in the application Help at Kaspersky Online Help.

You might only be able to renew and manage subscriptions on our corporate website or, if purchased from external service providers, on the provider's website. For such subscriptions, a link to the external store is displayed. Additionally, for mobile applications, it may only be possible to manage subscriptions from your app store account.

[Topic 136795]

About the automatically started subscription term

The subscription term for a Kaspersky application can be started automatically after installing the application on a device.

The subscription term starts if the following conditions are met:

• The subscription is term-and-device-limited or was purchased as part of the Multi-Device package and has limitations on the term and the number of devices.
• Information about your subscription is added to your account.
• The subscription has not been used before.
• The application was installed from a personal installation package that contained information about the subscription.

You will be notified before downloading from your account a personal installation package of the application for which the subscription term can be started automatically.

[Topic 95254]

How to view subscription information

You can view subscription information and information about users of subscription in the Subscriptions tab on My Kaspersky.

To view information about the subscription:

1. Go to the Subscriptions tab.
2. Click the subscription of interest.

A window with subscription information is displayed.

[Topic 213718]

How to manually add a subscription to your account

You can add a subscription by entering your activation code. It is a unique sequence of 20 alphanumeric characters in the format XXXXX-XXXXX-XXXXX-XXXXX that you receive when purchasing your protection.

To add a subscription to your account:

1. Go to the Subscriptions section on My Kaspersky.
2. Enter your activation code in the Add activation code field in the lower part of the page.
3. Click the Add button.

An activation code must be valid (the subscription should not be expired) and must not be banned, blocked or already added. You can add no more than 100 subscriptions to your My Kaspersky account.

[Topic 231328]

How to turn off subscription auto-renewal

When auto-renewal is turned on, a subscription automatically renews before it expires to ensure uninterrupted protection for all your devices. You will be charged a renewal fee — we will remind you about the upcoming payment beforehand via email. You select whether to use auto-renewal or to pay manually when you initially purchase your subscription.

You can manage subscription auto-renewal only for active subscriptions.

You can purchase a subscription using your My Kaspersky account or using one of these service providers – Nexway, Digital River, 2Checkout or Allsoft. The way to turn off subscription auto-renewal depends on the site where you purchased your subscription. If it was your My Kaspersky account, you can turn off auto-renewal any time in the Subscriptions tab as described below.

If you purchased a subscription through your internet service provider, you can manage your subscription in your account settings on your service provider's website or by contacting the support service of your service provider.

How to identify your service provider

Nexway

If your service provider is Nexway, the way to turn off subscription auto-renewal depends on Kaspersky application for which you want to disable auto-renewal. For Kaspersky Basic, Standard, Plus, Premium, or Kaspersky Security Cloud, you can use your My Kaspersky account and turn off auto-renewal in the Subscriptions tab as described below. For other applications, you should use your Nexway account, see this instruction for details.

Digital River

If your service provider is Digital River, you can turn off subscription auto-renewal from your account at service provider website, see this instruction for details.

2Checkout

If your service provider is 2Checkout, you can use this instruction to turn off auto-renewal.

Allsoft

If your service provider is Allsoft, contact the Allsoft support to turn off auto-renewal.

My Kaspersky account

To turn off auto-renewal using your My Kaspersky account:

1. Go to Subscriptions tab and select the subscription of interest.
2. Click Manage subscription to open subscription menu.
3. In the subscription menu click Cancel subscription.

   A confirmation form will be opened, with a list of subscription benefits to remind you.

4. If you are sure to cancel subscription, click Cancel subscription to confirm operation. Or click Continue subscription, if you decided to keep auto-renewal turned on.

   A confirmation form will be opened, informing you that auto-renewal is turned off.

5. Click Go to subscription to return to the Subscriptions section.

Your subscription auto-renewal is turned off now. The subscription will be deactivated, when the subscription term is over, if you don't pay subscription fee.

How to turn off auto-renewal for mobile devices

If you purchased your subscription for Kaspersky mobile app using your My Kaspersky account, you can turn off auto-renewal in the Subscriptions tab as described above. If you purchased the Kaspersky mobile app on the App Store or a mobile app store on Android, you can turn off subscription auto-renewal using the following instructions.

Kaspersky apps for Android may be unavailable in Google Play. For more information, see Regional restrictions.

How to turn off subscription auto-renewal on Android devices

How to turn off subscription auto-renewal on iOS devices

How to turn of subscription auto-renewal on Huawei devices without access to Google Play

If you couldn't cancel auto-renewal of your subscription:

1. Contact us or our partners:
   • In case you purchased activation code via Kaspersky website or using your My Kaspersky account contact Customer Service.
   • If you made your purchase via a service provider, you will need to contact them directly.
2. Provide the following information to Customer Service specialist (please make sure you have it at hand):
   • The description of the issue
   • The date of the purchase
   • Your full name
   • The e-mail address that you have used for the purchase
   • Order number from the confirmation e-mail

[Topic 280096]

How to resume your subscription

If you have turned off auto-renewal of your subscription and would like to turn it on again, you may have an option to resume your subscription in your My Kaspersky account.

When you resume a subscription, it will automatically renew when it expires to ensure uninterrupted protection for all your devices.

To resume your subscription:

1. Go to the Subscriptions tab.
2. In the panel of a canceled subscription, click the Resume subscription button.

   A pop-up with details of the renewal opens.

3. View the details and click the Resume subscription button.

Your subscription is resumed and will automatically renew when it expires.

When you resume an active subscription, you won't be charged immediately. Shortly before your subscription expires, we'll debit funds from your stored payment method and renew your subscription after it expires.

If you resume a subscription during the grace period, we'll debit funds immediately and renew your subscription for the next term.

[Topic 173437]

How to send your subscription to a device

You can send an email link with instructions on how to download an app to your device. Alternatively, you can download an app directly from a mobile app store.

An app may automatically connect to your My Kaspersky account when you install it on your device.

How to send your subscription to a new device

How to send your subscription to a connected device

Sending a subscription may not be available. Sending a subscription may take up to 24 hours.

To replace a subscription on your device with another subscription, you may first need to revoke the existing subscription from your device and then send a new subscription.

[Topic 274414]

How to upgrade or add extra devices to your subscription

You may have the option to switch to a subscription with more features or to add extra devices to your current subscription without waiting for it to expire.

The fee for a subscription update will be calculated based on the remaining days of your current subscription.

How to upgrade your subscription

How to add extra devices to your subscription

When your payment is processed, funds will be debited from your stored payment method. The subscription terms will be automatically updated in the apps within 24 hours. You won't be able to switch back to the previous subscription.

If your payment fails, change your payment method or select a new update option to try again.

The updated subscription will be automatically renewed at the end of its term. The renewal price may change. You can cancel auto-renewal of your subscription at any time in your My Kaspersky account, and your subscription will remain active until the end of its term.

[Topic 228828]

About limitations on subscription using

You may not be able to use your Kaspersky subscription, or the apps from the subscription shared with you, if the subscription is region-specific and your account is registered in a specific region. For example you can't use Kaspersky VPN Secure Connection, if your account is registered in China or India. For more details see Regional restrictions.

If someone has shared a subscription with you, you will see it in your My Kaspersky account. But you not always can use all the apps and services that this subscription provides. This might be because the owner of this subscription has already used the available device slots in it. Limitations also apply to the Kaspersky VPN Secure Connection service – it can be used only under the owner’s account and can’t be shared across other accounts.

If you are a subscription owner and the download of the VPN app isn’t available, you may have mistakenly registered the VPN service to a different account earlier. To get it back to your account contact our Customer Service that will help you with it.

[Topic 247212]

How to remove a subscription from your account

You may have an option to remove a subscription from your My Kaspersky account if you no longer want to use it.

When you remove a subscription, it will no longer be available on your devices, and you won't be able to manage it in your My Kaspersky account.

When you remove an active subscription from your account, it is not canceled automatically. The subscription will be renewed at the end of its term, and you will be charged a subscription fee until you cancel it. To cancel your subscription, turn off subscription auto-renewal.

You can remove the following types of subscriptions from your My Kaspersky account:

• Subscriptions for the Unlimited version of Kaspersky VPN Secure Connection.
• Subscriptions for the Kaspersky app or the Kaspersky Security Cloud app that are expired or blocked or were received for free as a special offer.

Only the subscription owner can remove a subscription.

To remove a subscription from your account:

1. Go to the Subscriptions tab and select the subscription.
2. Click Manage subscription.
3. In the subscription menu, click Remove from account.

   A notification with information about what happens next is displayed. Carefully read this information.

4. Click Delete to confirm removal of the subscription.

The removal process begins.

When the removal process is over, the subscription will no longer be available in your My Kaspersky account. An email will be sent to you with an activation code that you can add to your account to restore your subscription later. We do not keep a record of the activation code, so please store it securely.

[Topic 95219]

Protecting children

This section contains information about Kaspersky Safe Kids, a comprehensive solution for protecting children against the dangers associated with the use of applications and the Internet.

[Topic 95389]

About Kaspersky Safe Kids

Kaspersky Safe Kids monitors your children's safety on the internet and in daily life. You decide what is safe for your children: what websites they can visit, how far away from home they can walk, and how many hours they can spend using the computer or smartphone. The application ensures that your children follow the rules you have set.

Kaspersky Safe Kids is suitable for children of any age. When you specify the child's birth year in Kaspersky Safe Kids, the application automatically chooses settings appropriate for that age.

When your children surf the internet, Kaspersky Safe Kids helps you:

• Show your children only safe internet search results. For example, Kaspersky Safe Kids hides pages with adult content.
• Stop your children from visiting unsafe websites by restricting a specific category (such as gambling websites).
• Find out what websites your children have visited.
• Learn about your children's social networks posts and the friends your children communicate with.
• Help your children spend less time on the internet by setting time limits on internet use.
• Block access to all websites, if needed.

When your children spend time on the computer, tablet or smartphone, Kaspersky Safe Kids helps you:

• Learn how much time your children have spent on the devices.
• Help your children spend less time on devices by setting time limits on device use.
• Limit use of specific applications or all applications in a specific category (such as computer games) to help your children make time for homework and other activities.
• Block use of applications that are not age-appropriate for your children.

When you are not with your children, Kaspersky Safe Kids helps you:

• Check your children's location on a map.
• Set up a safe area on a map and receive notifications if your children go outside the safe area.
• Receive alerts about the children's activity by email or notifications on your smartphone.
• Receive and answer requests made by your children via Kaspersky Safe Kids.

Kaspersky Safe Kids can be installed on Windows, macOS, Android, and iOS devices.

To monitor your children's safety, install Kaspersky Safe Kids on each device they use.

Kaspersky Safe Kids settings

You change Kaspersky Safe Kids default settings and view reports about your children's activity in the Kids section on

My Kaspersky

My Kaspersky is an online hub where you can:

• Remotely manage Kaspersky applications installed on your devices.
• Manage your subscriptions.
• Remotely lock and locate a mobile device and protect personal data if a device gets lost or stolen.
• Protect your children against dangers associated with using apps and the internet.
• Safely view your website passwords or bank card details.

To sign in to My Kaspersky, you need a My Kaspersky account.

For more details, see My Kaspersky help.

My Kaspersky account

A My Kaspersky account is required to sign in to My Kaspersky as well as to use certain Kaspersky applications.

You can create the account when registering on My Kaspersky or directly from the Kaspersky Safe Kids application. This account can also be used to access other Kaspersky resources.

For more details, see My Kaspersky help.

You can also install Kaspersky Safe Kids on your smartphone, set the app for parent's use and check settings, notifications, and reports in the app.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

Due to updates to the Google Play policy regarding Android applications’ access to users’ SMS messages and call log, we have been forced to remove the Calls & SMS monitoring feature on children’s Android devices.

[Topic 95261]

How to connect a child's device

To connect the child's device to the child's Kaspersky Safe Kids profile:

1. Go to the Kaspersky Safe Kids product page from the child's device.
2. Download, install and start the application on the device.
3. Enter your My Kaspersky account credentials.
4. Specify who will use the device.
5. Complete the steps of the Getting Started Wizard.

The device is connected and displayed in the Child's devices subsection.

[Topic 95264]

Internet use monitoring

This section describes how to monitor the child's web activity from your account on My Kaspersky.

[Topic 97365]

About Internet use monitoring

With Internet use monitoring, you can find out what websites your child has visited and restrict their access to websites with unwanted content. You can use the default settings (based on your child's age), or you can adjust the settings according to the needs of your child.

Internet use monitoring offers the following features:

• Safe Search

  When your child searches for information on the Internet, content from the following categories will be blocked:

  • Adult content
  • Alcohol, tobacco, narcotics
  • Profanity, obscenity
  • Extremism, racism

  The Google (including "Ok Google"), Bing, Yandex, Yahoo!, DuckDuckGo, and Ecosia (iOS devices only) search engines are supported. Supported search engines also block search results that do not fit your child’s age. On Windows devices, Safe Search on YouTube is also provided.

  Safe Search supports the following browsers on devices running iOS: Safari, Chrome, Firefox, Yandex, and Opera. On Android devices, it supports Chrome and Huawei Browser.

  The Safe Search feature also blocks restricted content if your child's browser is in the private mode (the specific name of this mode depends on the browser).

• Safe Search on YouTube

  You can restrict your child’s access to content hosted on YouTube. We will block the search results that are classified in the following categories:

  • Adult content
  • Alcohol, tobacco, narcotics
  • Profanity, obscenity
  • Extremism, racism

  When your child tries to open a video that is classified as unsafe, they will see a message that states that access is forbidden for these search results. At the same time, you can receive notifications about their search attempts.

  Reports and alerts are available only in the premium version of Kaspersky Safe Kids.

• YouTube monitoring

  You can find out what videos your child watches on the YouTube website. You can view the full list of videos and associated details, such as when each video was watched, in the Reports section in the Kaspersky Safe Kids app for Android and on My Kaspersky. Try to use this knowledge to learn more about your child and share their interests.

  On your child's device, use of the YouTube website can be monitored only in the Google Chrome browser. Statistics from use of the YouTube app are not included in the reports.

  Due to iOS technical limitations, this feature is unavailable on your child's iOS devices.

• Notifications about searches on restricted themes

  If your child searches for restricted content, Kaspersky Safe Kids notifies you and highlights such search queries in reports. The categories of your child's search queries are defined by Kaspersky Safe Kids.

  This feature is available only in the Premium version.

• Website category restrictions

  You can restrict your child's access to websites that belong to specific categories. For each category, you can set one of the following options:

  • Allowed. Your child can visit websites in the category.
  • Warn. When your child tries to open a website, Kaspersky Safe Kids notifies your child that visiting the website is not recommended. Your child can heed the warning and leave the website or ignore the warning and go to the website.
  • Forbidden. When your child tries to open a website, Kaspersky Safe Kids blocks it and displays a warning window. Your child can select Ask for permission to request access to the forbidden website.

  Some website categories are already forbidden according to your child's age.

  In Samsung Internet Browser, Kaspersky Safe Kids does not block forbidden websites if these websites are opened in a background tab.

• Specific website restrictions

  You can restrict your child's access to specific websites or allow access to a website that belongs to a forbidden category. You can set one of the following options for a website:

  • Allowed. Your child can visit the website. Select this option if you need to allow access to a website that belongs to a forbidden category.
  • Forbidden. When your child tries to open the website, Kaspersky Safe Kids blocks it and displays a warning window. Your child can select Ask for permission to request access to the forbidden website.
• Block access to all websites or customize access by website category

  You can restrict your child's access to all websites. However, you can also customize the settings and choose the kinds of websites your child can access, by category:

  • Allowed. Your child can visit websites in the category.
  • Forbidden. When your child tries to open a website, Kaspersky Safe Kids blocks it and displays a warning window.

  This feature is unavailable on macOS devices.

• Reports on your child's activity on the Internet

  You can find these reports on My Kaspersky in Kids → Internet → Reports. You can view a list of your child's search queries and visited websites. Websites in forbidden categories are highlighted.

  Kaspersky Safe Kids records your child's web browsing history if the Web activity monitoring switch is turned on.

  Reports are available only in the premium version of Kaspersky Safe Kids.

You can configure delivery of notifications when your child attempts to visit forbidden or unrecommended websites on My Kaspersky or in the parent's mobile app.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 96890]

How to turn web activity monitoring on or off

To turn web activity monitoring on or off:

1. Go to the Kids tab.
2. In the upper part of the window, select the profile of the child whose web activity you want to monitor.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Use the Web activity monitoring toggle switch to turn monitoring on or off.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 96891]

How to turn Safe Search on or off

To turn Safe Search on or off:

1. Go to the Kids tab.
2. In the upper part of the window, select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Use the Safe search toggle switch to turn Safe Search on or off.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 183858]

How to enable or disable Safe Search on YouTube

This feature blocks inappropriate search results (results that are categorized as Adult content; Alcohol, tobacco, narcotics; Profanity, obscenity; Extremism, racism) on YouTube.

To enable or disable Safe Search on YouTube:

1. Go to the Kids tab.
2. In the upper part of the window, select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Use the Safe Search on YouTube toggle switch to enable or disable the feature.

This feature is currently available only on Windows devices with Kaspersky Safe Kids 1.0.5.4096 and later, on Android devices with Kaspersky Safe Kids 1.33 and later, on iOS devices with Kaspersky Safe Kids 1.48 and later.

[Topic 96892]

How to turn notifications about searches on restricted themes on or off

To turn notifications about searches on restricted themes on or off:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Use the Notify about searching on restricted themes toggle switch to turn this feature on or off.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 96893]

How to set up access to website categories

To set up access to website categories:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. In the Restrictions for website categories section, perform one of the following actions for a website category:
   • To allow the child to access websites of the selected category, select Allowed in the drop-down list of this category.
   • If you want the application to show a warning when the child attempts to visit a website of the selected category, select Warning in the drop-down list of this category. The child will be able to dismiss the warning and open a website.
   • To forbid the child from accessing websites of the selected category, select Forbidden in the drop-down list of this category.
7. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 96894]

How to set up access to websites regardless of their category

To set up access to websites regardless of their category:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Specify the website address in the Exclusions section.
7. Perform one of the following actions for the specified website:
   • To allow the child to access the website, select Allowed in the drop-down list.
   • To forbid the child from accessing the website, select Forbidden in the drop-down list.
8. Click the Add button.

   The website address appears in the list of exclusions.

9. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet. On iOS 13 devices, the Internet use monitoring feature has some limitations. Learn more

[Topic 181439]

How to block all websites apart from exclusions

This feature is currently available only on Windows devices with Kaspersky Safe Kids 1.0.5.4096 and later, on Android devices with Kaspersky Safe Kids 1.33 and later, on iOS devices with Kaspersky Safe Kids 1.47 and later, on macOS devices with Kaspersky Safe Kids 1.7 and later

To block all websites apart from exclusions:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Internet subsection.
4. Click the Settings button.
5. Make sure that the Web activity monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. In the Restrictions for website categories section, select Block all websites apart from exclusions.
7. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 99202]

Social networks monitoring

This section describes how to monitor the child's social network activity from your account on My Kaspersky.

[Topic 99214]

About social networks monitoring

Social networks monitoring allows you to view copies of all posts from the child's timeline and get information on the child's number of friends on VK social network. A significant change in the number of friends can help quickly identify problems with friends or hacking of the account. Information about social network activity is displayed in the Reports and the Summary subsections.

To monitor a child's social network activity, you need to connect a social network account to the child's Kaspersky Safe Kids profile.

Information about the child's social network activity is updated no more than once a day.

[Topic 123310]

How to turn social networks monitoring on or off

To turn social networks monitoring on or off:

1. Go to the Kids tab.
2. In the upper part of the window, select the profile of the child.
3. Go to the Social networks subsection.
4. Click the Settings button.
5. Use the toggle switch with the name of the social network to turn monitoring on or off.
6. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 99215]

How to connect a social network account to the child's profile

You can view information about the child's connected social network accounts in the Settings subsection on the Social networks tab.

To connect a social network account to the child's profile:

1. Go to the Kids tab.
2. In the upper part of the window, select the child's profile to which you want to connect a social network account.
3. Go to the Social networks subsection.
4. Click the Settings button.
5. Turn on the toggle switch with the name of the social network that you want to connect.

   In the lower part of the page, you will see the instruction for connecting the child's social network account to the Kaspersky Safe Kids profile.

6. Type your child's email address to send your child a message containing a connection link.
7. Click the Send button.

   If not previously accepted, this opens a window with the terms and conditions of the Statement on Processing the Data for Monitoring Children’s Activity on Social Media.

8. Carefully read and accept the Statement to continue.

   This statement is accepted for all child profiles at once. If you do not accept this statement, you must not continue. To decline this statement after it is accepted, please refer to the Compliance with European Union law article.

   The message containing the connection link will be sent to your child's email address.

9. Make sure that your child has clicked the Turn on protection link in the sent message and signed in to the social network.

The social network account is connected to the child's profile. Kaspersky Safe Kids begins to receive information about the child's social network activity.

[Topic 123311]

How to change or disconnect a social network account from the child's profile

To change the social network account connected to the child's profile:

1. Go to the Kids tab.
2. In the upper part of the window, select the child's profile.
3. Go to the Social networks subsection.
4. Click the Settings button.

   If social networks monitoring was turned off for the child, turn it on to view information about the child's connected social network account.

5. Click the Change <social network name> account link in the lower part of the page.

   A confirmation dialog opens.

6. Confirm the disconnection of the child's social network account.

   The child's social network account is disconnected from the child's Kaspersky Safe Kids profile.

7. Type your child's email address to send your child a message containing a connection link.
8. Click the Send button.

   The message containing the connection link will be sent to your child's email address.

9. Make sure that your child has clicked the Turn on protection link in the sent message and signed in to the social network.

The social network account is connected to the child's profile.

You can disconnect a social network account from the child's profile.

How to disconnect a social network account from the child's profile

[Topic 95267]

Application monitoring

This section describes how to monitor your child's use of applications from your account on My Kaspersky.

[Topic 97367]

About application monitoring

With application monitoring, you can restrict access to applications on your child's devices and view the history of application usage.

Application monitoring offers the following features:

• Age restrictions

  This feature blocks applications whose content is not appropriate for the child's age. Age restrictions are determined according to international age-appropriate ratings.

  On your child’s Android devices, Windows computers and Macs, Kaspersky Safe Kids blocks startup of apps and programs that are not appropriate for your child's age.

  For your child’s iOS devices, age restrictions are not applicable.

• Application category restrictions

  You can restrict your child's access to applications that belong to specific categories. For each category, you can set one of the following options:

  • Allowed. Your child can open and use applications in the category.
  • Forbidden. Your child can't open or use applications in the category. When your child tries to open an application, Kaspersky Safe Kids blocks it from starting.

    Application use cannot be restricted on your child's iOS devices.

• Specific application restrictions

  You can restrict your child's access to specific applications or allow an application that belongs to a forbidden category. You can set one of the following options for an application:

  • Allowed. Your child can use the application. Select this option if you need to allow an application that belongs to a forbidden category.

    The applications that are added to the list of exclusions for Device Control, are automatically added to the allowed applications in Application Control. When you remove an application from the list of allowed applications in Application Control, it is automatically removed from the list of exclusions in Device Control, and the child will not be able to use this application when the child's device is blocked. However, when you remove an application from the list of exclusions for Device Control, it is not automatically removed from the list of allowed applications in Application Control.

    Applications that are added to list of exclusions for Device Control are assigned the Works, even if the device is blocked label.

  • Limited. Your child can use the application for a limited time. When selecting this option, you need to set the time limit, for example, 2 hours per day.
  • Forbidden. The child can't open or use the application.

  Application use cannot be restricted on your child's iOS devices.

• Application use reports

  You can find these reports on My Kaspersky in Kids → Applications → Reports.

  You can view the list of applications your child opened and time spent using them. Kaspersky Safe Kids records the history of application use if the App monitoring switch is turned on.

  Reports are available only in the premium version of Kaspersky Safe Kids. App use statistics are unavailable for your child's iOS devices.

[Topic 96901]

How to turn application monitoring on or off

Application monitoring is not available for computers running macOS.

To turn application monitoring on or off:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Applications subsection.
4. Click the Settings button.
5. Use the App monitoring toggle switch to turn monitoring on or off.
6. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 96903]

How to turn blocking applications by age restrictions on or off

To turn blocking of applications by age restrictions on or off:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Applications subsection.
4. Click the Settings button.
5. Make sure that the App monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Click the Edit link in the section that describes how Kaspersky Safe Kids uses age restrictions.
7. Use the Block apps by age restrictions toggle switch to turn blocking on or off.
8. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 96902]

How to set up access to application categories

Setting up access to applications or application categories is not available for iOS and macOS devices.

If you have previously set up access to an application regardless of its category, changing the access settings for the category of the application will not affect the previously specified settings.

To set up access for application categories:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Applications subsection.
4. Click the Settings button.
5. Make sure that the App monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Click the Edit link in the section that describes how Kaspersky Safe Kids uses application categories.
7. In the Application categories window, perform one of the following actions for an application category:
   • To allow the child to access applications of the selected category, select Allowed in the drop-down list of this category.
   • To forbid the child from accessing applications of the selected category, select Forbidden in the drop-down list of this category.
8. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 96904]

How to set up access to applications regardless of their category

Setting up access to applications or application categories is not available for iOS and macOS devices.

By default, Kaspersky Safe Kids blocks some browsers that are not fully compatible on Windows and Android devices and also apps that can be used by children to bypass the protection settings you have set. You can edit the application access settings at any time using the instructions below.

To set up access to an application regardless of its category:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Applications subsection.
4. Click the Settings button.
5. Make sure that the App monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Select a child's device.
7. For applications on the device for which you want to allow or limit access, click the link to the right of the application name with the current access type.
8. Perform one of the following actions for the specified application:
   • To allow the child to access the application, select Allowed in the drop-down list.
   • To forbid the child from accessing the application, select Forbidden in the drop-down list.
   • To limit use of the application, select Restricted in the drop-down list and specify how many hours a day the child can use the application.
9. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 179521]

How to allow apps on a blocked device

You can make apps available even when a device is blocked due to a device time limit. This feature is available on Android devices only.

To allow apps on the blocked device:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Device use subsection.
4. Click the Settings button.
5. Make sure that the Device use toggle switch is on. If the toggle switch is off, flip it on.
6. Select a child's device.
7. In the lower part of the device information block, in the Apps available when the device is blocked section, click Select apps.
8. For apps to which you want to allow access when the device is blocked, select the corresponding Available on blocked device check boxes.
9. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet. When the device is blocked due to a device time limit, the selected apps will still be available according to the specific application settings. Usage information of the selected apps will be displayed in the application usage reports but will not affect the device usage reports.

[Topic 95268]

Device use monitoring

This section describes how to monitor the time your child spends using devices.

[Topic 97368]

About device use monitoring

With device use monitoring, you can track and limit the time your children spend on their devices.

Device use monitoring offers the following features:

• Select device control options

  You can select one of the following device control options:

  • Statistics only. The device is never blocked, regardless of how much time the child uses it. No warnings are displayed to the child. You can view the device usage report, which has details on how much time and what applications the child has used.
  • Show warnings to child. A few minutes before your child reaches the limit on device usage time, Kaspersky Safe Kids displays a notification to your child about the approaching break. Your child can heed the warning and leave the device or ignore the warning and continue using it.
  • Block device. A few minutes before your child reaches the limit on device usage time, Kaspersky Safe Kids displays a notification to your child about the approaching break. When the time is up, Kaspersky Safe Kids does the following:
    • On your child's Android devices, Kaspersky Safe Kids blocks all apps except the Phone and Contacts apps. The child can make and receive phone calls on the device. The child can also use the apps which you have already added to the list of exclusions.
    • On your child's iOS devices, Kaspersky Safe Kids displays a notification that it's time to take a break.

      iOS devices cannot be blocked due to operating system limitations.

    • On your child's Windows computers and Macs, Kaspersky Safe Kids forwards your child to the login window and prevents them from logging in again.
• Limit device use by hours per day or by schedule

  There are two ways that you can limit device usage for your child:

  • By hours per day. You can specify how much time your child can use a device. For example, no more than four hours on Monday or six hours on Sunday.
  • By schedule. You can create a weekly schedule for your child's device and specify time intervals during which device use is forbidden. For example, you might forbid use of the device from 9 AM to 1 PM on weekdays.

    You can set up a schedule for device use only in the Premium version of Kaspersky Safe Kids. After you create the schedule, you can combine it with hours allowed per day.

• Allow app use on blocked device

  You can configure Kaspersky Safe Kids so that the child can use a limited set of applications even when the device is blocked. For example, you can allow your child to send SMS, e-mails, messages via a messaging service, take photos, or use the calculator or other system applications even when the device is blocked.

  The applications that can be used while the device is blocked are added to the list of exclusions. The time limitations that you specify for these applications are still effective. The child cannot use the applications longer than, or during blocked hours, from those that you specify.

  This functionality is applicable for Android child devices only. Child iOS devices cannot be fine-tuned this way.

  Applications that are included in the list of exclusions are not shown in the general device usage statistics.

  In previous versions of Kaspersky Safe Kids, the settings of the list of exclusions are ignored for both parent and child devices.

  If you have more than one parent device with different versions of Kaspersky Safe Kids and in the new version of Kaspersky Safe Kids you configure the list of exclusions, your modifications will be lost when you edit the device use monitoring settings on the device with the previous version of Kaspersky Safe Kids. Parent devices with different versions of Kaspersky Safe Kids do not share information.

• View device use reports

  You can find these reports on My Kaspersky in Kids → Device use → Reports or in the parent's mobile app in Summary → Device use.

  Kaspersky Safe Kids records the device use history if monitoring of the specified device is turned on.

  Reports are available only in the premium version of Kaspersky Safe Kids.

[Topic 96908]

How to create a device use schedule

To create a device use schedule:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Device use subsection.
4. Open the Settings tab.
5. Click Settings on the panel of the device of interest. You may need first to flip on the feature toggle switch.
6. Do one of the following:
   • If you want the app to show a warning when the child is not allowed to use the device, in the Monitoring type section, select Show warning.
   • If you want the app to block device use when the child is not allowed to use the device, select Block device.
   • If you just want to get reports on device use, select Statistics only.

     iOS devices cannot be blocked due to operating system limitations.

7. In the Schedule section, click Edit on the day of interest.
8. Specify allowed use and forbidden hours for that day:
   • Use the Daily limit toggle switch and the drop-down menu to specify how many hours your child can use the device.
   • Use the Downtime toggle switch and the Add link to specify time intervals when the child is not allowed to use the device.

     The Downtime feature is available in the premium version. You may need to update your child's app to the latest version.

9. Edit other days of the week.
10. Click Save.

Additional time requests

When the daily limit is exceeded or downtime is scheduled, your child can request additional time using the app. You will get an email or push notification with the request.

When you allow additional time, your child can use the added hours anytime on the day of the request until midnight. The scheduled downtime will be ignored by the app. The hours past midnight will also be ignored. The request is one-time and does not change the pre-defined schedule.

[Topic 95269]

Location monitoring

This section describes how to monitor the location of the child's mobile devices.

[Topic 97369]

About location monitoring

Google Maps are used for location monitoring, thus this function might not work if Google Maps application is unavailable on your device.

Location monitoring offers the following features:

• Locate your child via his or her mobile device

  You can view your child's location on My Kaspersky in Kids → Where is my child? or in the parent's mobile app in the Where is child? section.

  Kaspersky Safe Kids uses Google Maps to locate mobile devices. More information about Google Maps tools (such as zooming in and out on the map) is available on the Google support website. By using Google Maps, you automatically accept its terms of service.

• Add allowed area

  You can set up an allowed area on a map and specify the hours during which your child must remain within the allowed area. For example, your child must be at school from 9 a.m. to 1 p.m. If your child leaves the allowed area while it is active, you will receive a notification.

Location monitoring is available in the premium version of Kaspersky Safe Kids on your child's Android and iOS devices with a GPS module and Internet connection.

[Topic 97897]

How to turn location monitoring on or off

To turn location monitoring on or off:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Where is my child? subsection.
4. Click the Settings button.
5. Use the Location monitoring toggle switch to turn location monitoring on or off.
6. Click the Save button.

Within a few minutes, the new settings are applied on the child's devices if they are connected to the Internet.

[Topic 96913]

How to determine a child's current location

To determine the current location of the child's mobile device:

1. Go to the Kids tab.
2. Select the profile of the child whose location you want to determine via mobile device.
3. Go to the Where is my child? subsection.
4. Click the Settings button.
5. Make sure that the Location monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. Click the Reports button.

   After the application determines the location of the child's device, a map displays the current location.

7. To refresh information about the current location of the child's mobile device, click replay () icon and Update coordinates.

The current location of the mobile device of the child cannot be determined in the following cases: the device is switched off; the device is outside of network coverage; the GPS module or location services on the device are disabled; the device is not connected to the Internet.

[Topic 96914]

How to specify an allowed area on the map

You can set allowed areas on the map and the times during which your child is allowed to be in these areas. For example, the child must be at school during the day and at home in the evening. You will receive a notification when the child leaves the allowed area if the child is not allowed to leave at that time.

Notifications informing you of departure from the allowed area can be sent only if a child's device is connected to the Internet and location services are enabled on the device.

To specify an allowed area:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the Where is my child? subsection.
4. Click the Settings button.
5. Make sure that the Location monitoring toggle switch is on. If the toggle switch is off, flip it on.
6. In the Allowed area section, click the Add allowed area link.

   This opens a map showing the default allowed area. The default allowed area is highlighted in green.

7. Set the allowed area:
   • If you want to move the allowed area, drag the map or click anywhere on the map.
   • If you want to resize the allowed area, drag the slider () icon.

   You can use the address search in the Search entry field in the upper part of the map to go to the relevant map sector.

8. Click Next.
9. Select a device of the child.
10. Click Next.
11. Click the Add time interval link.
12. Set a schedule for the allowed area: select the days when the allowed area is active and set the start and end time for the allowed area.

    You can add several time intervals.

13. Click the Done button.

A description of the allowed area settings appears in the Existing allowed areas section. You receive an alert when the child leaves the safe area during the specified period.

[Topic 208480]

How to view reports on your child's activity

Reports are available only in the premium version of Kaspersky Safe Kids.

To view reports:

1. Go to the Kids tab.
2. Select the profile of the child.
3. Go to the subsection of interest, for example, to Device use.
4. Go to the Reports tab.

You can also open a monitoring report by clicking the corresponding box in the Summary subsection. Summary can be saved to a CSV file by clicking the link at the bottom of the summary page.

[Topic 95259]

How to add a child profile

To add a child profile:

1. Go to the Kids section.
2. In the upper part of the window, click the button with an existing child profile.
3. Click the Add profile button.

   A window for adding a child profile opens.

4. Enter information about the child and click Next.

   A window for selecting the child's devices opens.

5. Select the types of devices used by the child and click Next.
6. Click the link next to the selected device to open instructions on how to download and install Kaspersky Safe Kids.
7. Download and install Kaspersky Safe Kids on all of the child's devices and click the Done, all installed button.

   A window informing you that the application is successfully set up opens.

You can add no more than 100 child profiles to your My Kaspersky account.

[Topic 208478]

How to edit a child profile

To edit a child profile:

1. Go to the Kids tab.
2. In the upper part of the window, select a profile of interest.
3. Go to the Profile subsection.

   A window with profile information opens.

4. Edit profile information and click Save.

To delete the profile, at the bottom of the page, click Delete profile.

[Topic 98074]

How to update Kaspersky Safe Kids

Updating the application fixes bugs, adds new features, and improves the performance of existing features. To complete the update, the application may require that you accept the new terms and conditions for using the service.

Your acceptance of the new terms of the End User License Agreement and the Privacy Policy is mandatory to complete the update. Your acceptance of the additional statements, for example the Statement Regarding Data Processing for Marketing Purposes, is optional. You can withdraw your consent at any time in your account settings (please refer to the Compliance with European Union law).

Learn how to update the Kaspersky Safe Kids app on devices below.

How to update the app for Android

How to update the app for iOS

How to update the application for Windows

How to update the application for macOS

If you update the premium version of Kaspersky Safe Kids, you continue to use the premium version of the application after the update. After being updated, Kaspersky Safe Kids may reset its count of the time your child spends using applications. If you have set application usage time limits, your child may use applications longer than these time limits on the day of an update.

[Topic 97920]

How to uninstall Kaspersky Safe Kids

Please find below information about uninstalling Kaspersky Safe Kids on Android, iOS, macOS, or Windows devices.

How to uninstall the app for iOS

How to uninstall the app for Android

How to uninstall the application for Windows

How to uninstall the application for macOS

How to delete all the data provided to Kaspersky Safe Kids and decline its Terms of Use

[Topic 134037]

Shared protection

This Help section provides information about using shared protection on My Kaspersky.

[Topic 228143]

About Shared Protection package

Kaspersky product with Shared protection package allows the subscription owner to share protection with other users and remotely manage their security.

Users who accepted the invitation to share protection can use the applications included in the package for free.

The subscription owner can manage the security of other's devices from his or her account on My Kaspersky. For example, the subscription owner can view information about the security status of the devices, remotely start a scan on the devices, renew the subscription. Summarized information about the security of devices with shared protection is displayed in the Overview section.

The subscription owner does not have access to bank cards or other private data of users, with whom he or she have shared subscription. The subscription owner may receive notifications if a child used one of the devices with the shared subscription, so they can try the Kaspersky Safe Kids solution for protecting children.

[Topic 134048]

How to share protection

If you purchased Kaspersky product with Shared protection package, you can share protection with other users.

To share protection:

1. Go to the Subscriptions tab.
2. In the product subscription panel, click the Users button.
3. Click Share protection.
4. Click Continue.
5. Enter the email address and name of the recipient.

   The name will be used in an invitation that will be sent by email.

6. If you want to send another invitation, click the Add a recipient link and enter an email address and a recipient name.
7. Click Continue.
8. Enter or edit a sender name.

   The sender name will be used in the invitation so that another user knows who sent the invitation.

9. Click Send.

This sends an invitation to use the protection you purchased and download a personal installation package.

If a user does not have an account on My Kaspersky, it will be created for the user automatically when the user accepts the invitation to share protection. You will be able to monitor the security of other users devices after they accept the invitation and install the application.

How to resend the invitation

The maximum number of accounts connected to the subscription owner's account (even if multiple subscriptions purchased) is 50.

[Topic 143456]

How to cancel the invitation to share protection

You can cancel the invitation before the user accepts it. If the user has already accepted the invitation, you can revoke the subscription from the user.

To cancel the invitation:

1. Go to the Subscriptions tab.
2. In the product subscription panel, click the Users button.
3. Click the button with the name of the user for whom you want to cancel the invitation.

   A window with user information opens.

4. Click the Cancel invitation link.

   The confirmation dialog opens.

5. Confirm the operation.

The invitation is canceled. The user will not be able to use protection under shared subscription. You will be able to resend the sharing invitation to the user.

[Topic 134334]

How to revoke the subscription from a user

If you revoke the subscription from a user, you will not be able to remotely manage the security of the user's devices.

To revoke the subscription from a user:

1. Go to the Subscriptions tab.
2. In the product subscription panel, click the Users button.
3. Click the user from whom you want to revoke the subscription.
4. Click the Revoke link.
5. Confirm the action.

The subscription revocation process is started. This process may take a long time (up to 24 hours).

You will be able to resend the sharing invitation to the user.

[Topic 182700]

How to revoke the subscription from a device

If you revoke the subscription from a device, you will not be able to remotely manage its security.

To revoke the subscription from a device:

1. Go to the Subscriptions tab.
2. Select the subscription you need and click to drop down the subscription panel.
3. Click the device you want to revoke the subscription from in the My devices section.
4. Drop down the Installed apps panel to expand the list of apps installed on the device.
5. Click the trash bin () icon for the product for which you want to revoke the subscription.
6. The Disconnect from account form opens. Click OK to revoke the subscription from the device and disconnect the installed app from your account.

The process of revoking the subscription begins. This process may take up to 24 hours.

Learn how to turn off subscription auto-renewal in this article.

[Topic 134333]

How to allow or forbid use of Kaspersky Password Manager

After reaching the limit on the number of users of a shared subscription for Kaspersky Password Manager, the subscription owner can allow or forbid a specific user to use the subscription for Kaspersky Password Manager.

To allow or forbid the use of a shared subscription for Kaspersky Password Manager:

1. Go to the Subscriptions tab.
2. In the product subscription panel, click the Users button.
3. Click the button with the name of the user for whom you want to allow or forbid the use of the subscription.

   A window with user information opens.

4. In the Apps section, next to Kaspersky Password Manager:
   • If you want to allow the use of the subscription, select Share subscription.
   • If you want to forbid the use of the subscription, select Switch to free version.

Use of the shared subscription for Kaspersky Password Manager is allowed or forbidden for the user according to your selection.

[Topic 134051]

How to start using shared protection

An owner of the subscription can send you an invitation to share protection and remotely manage the security of your devices. You will be able to use product under shared subscription for free. The subscription owner will not have access to your private data, such as your bank card details or passwords.

You will need an account on My Kaspersky to use the shared protection. If you do not have an account, you will be automatically prompted to create one when you accept the invitation.

To start using shared protection:

1. Open the invitation email from the subscription owner.
2. Click the button to accept the invitation.
3. Sign in to My Kaspersky or create an account.
4. Download and install the shared protection from your account.

Before you start using shared protection, we need your consent to process information about your devices in accordance with the supplemental Statement on Data Processing.

[Topic 134112]

How to decline use of shared protection

If you decline to use shared protection, the owner of the subscription will not be able to remotely manage the security of your devices.

To reject using shared protection:

1. Go to the Subscriptions tab.

In the product subscription panel, click the Details link.

1. In the lower part of the opened window, click the Decline link.
2. Confirm the action, if required.

If you change your mind, you can ask the subscription owner to resend the invitation.

[Topic 134113]

How to view information about a user of shared subscription

To view information about a user of shared subscription:

1. Go to the Subscriptions tab.
2. In the product subscription panel, click the Users button.
3. Select the user whose information you want to view.

The User details window opens.

[Topic 134036]

Protecting private information

This section describes how to work with Kaspersky Password Manager cloud storage via My Kaspersky.

[Topic 152226]

About Kaspersky Password Manager

Kaspersky Password Manager is a comprehensive solution for protecting your private information. You can use the solution to securely store and retrieve your private data, for example, passwords for websites and applications, bank card details, or textual notes.

Data that is stored in the Kaspersky Password Manager application on your devices is synchronized with the data that is stored in the encrypted cloud storage on a Kaspersky server. Kaspersky Password Manager automatically keeps the data up-to-date on all your devices and allows you to securely access the data from anywhere via My Kaspersky.

How Kaspersky Password Manager protects your private data

Your data is encrypted based on your main password. The main password is not stored anywhere on your devices or in the cloud storage. Only you know your main password. When you enter your main password, the data is decrypted. You will be asked to create a main password when you use Kaspersky Password Manager for the first time.

Kaspersky Password Manager encrypts data using symmetric encryption based on the AES algorithm (block size = 128, key size = 256, padding = PKCS7, mode = CBC). When working with the cloud storage on My Kaspersky, your data is not stored locally on your device but instead is available only while you are using My Kaspersky.

It is impossible to recover the main password. You can create a new cloud storage and protect it with a new main password. When you create a new cloud storage, all data stored in the current cloud storage is permanently deleted. However, if you have Kaspersky Password Manager installed on your devices, you can sync your local data vault on the device with your cloud storage and then create a backup of your local data vault. You will be able to restore your data from the backup when you remember your old main password.

This method of data storage keeps your personal information safe even if your device with Kaspersky Password Manager is ever lost or stolen.

Types of data that you can protect with Kaspersky Password Manager

• Accounts. An account contains the data required for signing the user into a website or application.
• Addresses. For example, your shipment and billing addresses.
• Bank cards. Store your bank card details to autofill when shopping online.
• Images. For example, scanned documents. You can store JPEG, PNG, BMP images or PDF files.
• Notes. Notes are intended for storing other textual information. The maximum length of a note text is 4096 characters.

Kaspersky Password Manager 8.x is not supported on My Kaspersky. Some types of entries created in newer versions of the application may be unavailable in previous versions. For detailed information on the types of entries supported in different application versions, please refer to Knowledge Base. You can always update your cloud storage to the latest version. The update is irreversible.

How to make sure you are using a strong main password

• Do not use the same password for different accounts or for the main password.
• Do not use a main password that is too simple. A password is considered strong if it contains at least eight characters and includes special characters, numbers, and uppercase and lowercase letters. A password should be from 4 to 64 characters long. The longer the password, the stronger the password.
• Make sure that your password does not consist of information that is easy to guess or that can be found on the Internet (such as the names of family members or their dates of birth).

To take advantage of all the features of Kaspersky Password Manager, we recommend that you install the application on all your devices. You can find detailed information in the application Help at Kaspersky Online Help.

[Topic 152779]

About limitations of the solution

Limitations of using Kaspersky Password Manager via My Kaspersky

The following functions of the application are not available on My Kaspersky:

• autofilling of account credentials, bank card details, or addresses
• adding application accounts
• linking accounts
• backup copying of data
• using a main password longer than 64 characters

To take advantage of all the features of Kaspersky Password Manager, install the application on all your devices. You can find detailed information in the application Help at Kaspersky Online Help.

Limitations of the free version

The free version of Kaspersky Password Manager has limitations on the number of entries that you can use. You can remove the limitations by purchasing the subscription for the application.

If you have a registered but inactive subscription for Kaspersky Password Manager in your account, you will be prompted to activate this subscription.

Limitations of the subscription

When the subscription term for Kaspersky Password Manager expires, you will be prompted to renew your subscription or to switch to the free version. If the number of stored entries exceeds the limitation of the free version, you will be prompted to select active entries before you switch to the free version. You will be able to edit the active entries, but the rest of the entries will be read-only.

If you have not installed Kaspersky Password Manager on any of your devices, all inactive entries will be permanently deleted from the cloud storage when you switch to the free version. You can close the migration wizard, install the application on your device, and sync the cloud storage with the local vault before you switch to the free version. This way, inactive entries will be kept on your device.

When using a subscription for Kaspersky Password Manager, you can store up to 10,000 text entries and up to 3,000 images. If you need to store more information, you can contact Customer Service.

[Topic 134447]

What to do if you forget the main password

If forgotten, your main password cannot be recovered. You can create a new cloud storage and protect it with a new main password. You will need to re-add your data to the new cloud storage.

If you create a new cloud storage, the old cloud storage will be permanently deleted along with all the data stored within it.

If you are using the Kaspersky Password Manager application on your device, you can save a copy of the local data vault from the application before deleting the cloud storage. You will be able to restore data from the copy of the vault if you remember the main password. For detailed information on how to save a copy of the local data vault, please refer to the Kaspersky Password Manager application’s Help at Kaspersky Online Help.

To create a new cloud storage and protect it with a new main password:

1. In the Passwords tab in the main password entry window, click the Forgot your main password? link.

   This opens a window notifying you that you must create a new cloud storage.

2. Click the Continue button.
3. In the window that opens, enter the password for your account on My Kaspersky.
4. Click the Continue button.
5. In the window that opens, enter a new main password in the Enter new main password field.
6. Enter your new main password again in the Re-enter new main password field.
7. Click the Save button.

A new cloud storage is created. The cloud storage that was protected by the forgotten main password is automatically deleted.

[Topic 134044]

How to change your main password

To change your main password:

1. Go to the Passwords tab.
2. Enter the main password.
3. Click the Unlock storage button.
4. In the upper part of the page, click the More actions button.
5. In the drop-down menu, click Change main password.
6. Enter the current main password.
7. Enter and confirm the new main password.
8. Click the Save button.

The main password is changed.

You can view information about creating a strong main password in the About Kaspersky Password Manager article.

[Topic 152787]

How to search for an entry

You can use a text search or voice input search to quickly find information you need. For example, you can search for names of entries and images; textual content of entries; bank card numbers and expiration dates; web addresses, usernames, etc. You can run a search based on an entire word, the first few letters of a word, or any combination of characters.

A microphone is required for voice input searches. If voice input is available, the appropriate notification is displayed in the search field.

To search for an entry:

1. Go to the Passwords tab.
2. Enter your main password and click Unlock storage.
3. Click magnifier () icon in the upper-right part of the window.
4. Type text into the search field or say your request aloud.

Search results are displayed.

[Topic 152785]

How to organize entries into folders

To create a new folder:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. Go to the All entries subsection.
4. Create a new folder by clicking the Create folder button.
5. Enter a folder name.
6. Click the Save button.

The folder is created.

How to move an entry to a folder

[Topic 153017]

How to add or remove an entry from Favorites

To add an entry to Favorites:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. Click the menu () icon for the entry you want to add to Favorites.
4. Click the Add to Favorites button.

The entry is added to Favorites.

How to remove an entry from Favorites

[Topic 159013]

How to clear the list of recently opened websites

The list of 5 websites you have recently opened from your cloud storage is created automatically for quick access.

To clear the list of recently opened websites:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. Go to the Websites subsection.
4. Open the Recent websites tab.
5. Click Clear recents.

The list is cleared.

[Topic 152788]

How to upload or download a document

To upload a document:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. Go to the Documents subsection.
4. Click the Add document button.
5. Choose an image file on your device.
6. Click OK.

The upload starts. When the upload is complete, you will be prompted to delete the original image file from your device so it is stored securely only in the Kaspersky Password Manager encrypted storage.

You can upload JPEG, PNG, BMP, or PDF documents. Images will be converted to JPEG. Maximum file size is 6 MB.

How to download a document

[Topic 141167]

How to check the strength of your passwords in the storage

Kaspersky Password Manager checks if:

• You use the same passwords for multiple accounts.
• You use weak passwords.
• You use a password that has appeared in a data breach

  Kaspersky Password Manager checks if your passwords have previously appeared in a password breach database. When checking, Kaspersky Password Manager does not send any of your data anywhere. To check a password, first, it is encrypted with Secure Hash Algorithm (SHA). The result of this encryption is a long string of symbols, for example, da34a3ee 5e6b9b0d 3245bfef 9560g890 afd84709, called a hash. Secure Hash Algorithm is designed to make it impossible to restore the original value by using its hash. Secondly, a small part of this hash string is used to find all the hacked passwords in the database whose hashes contain similar symbols. The application then gets the full values of similar hashes and on its own side compares the received hashes with the hashes that are being checked. This is all done to make sure that no one can restore your passwords except you.

Additionally, the safety of your data can be compromised if you use information that is easy to guess as a password (such as family members' names or dates of birth). This cannot be checked automatically. We recommend that you use our built-in Password Generator to create strong passwords.

To check the strength of your passwords in the storage:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. In the upper-right part of the window, click the More actions button.
4. Select the Show weak passwords menu item.

The Weak passwords section appears in the main window. The section displays a list of passwords that have been found to contain vulnerabilities. Click on an item to view detailed information.

[Topic 141168]

How to generate a strong password

The Password Generator helps you generate strong passwords. You start the Password Generator and configure the password generation settings. Kaspersky Password Manager then generates a strong password for you.

By default, the application generates passwords consisting of 16 characters and containing uppercase and lowercase letters of the Latin alphabet, numerals, and special characters. You can select the symbols to be used by the application to generate the password.

To generate a strong password:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. In the upper-right part of the window, click the More actions button.
4. Select the Password generator menu item.

   The Password generator window opens, and the application starts generating a password with default settings.

5. Do one of the following:
   • If you do not want to use a specific type of symbol in the password, clear the corresponding check box.
   • If you only want to use specific symbols in the password, specify them in the text field in the lower part of the window.

   The application automatically generates new passwords when you change the settings and displays prompts about the strength of generated passwords.

6. Click the Copy to clipboard button.

The generated password is copied to clipboard. You will be able to manually paste the password into the required field.

For your convenience, we have excluded the following similar symbols from password generation: 0 (zero), O (capital o), I (capital i) and l (small L).

[Topic 232804]

How to import and export data

On My Kaspersky, you can export passwords from your vault to a TXT or CSV file. You can send this file to a printer or import it into another application.

Kaspersky Password Manager does not protect data exported from the vault. You must ensure the safety of such data on your own.

To export your data on My Kaspersky:

1. Go to the Passwords tab.
2. Enter your main password and click the Unlock storage button.
3. In the upper-right part of the window, click the More actions button.
4. Click Export to TXT or Export to CSV depending on the file format you need.
5. Read the warning and click the Continue button.

Your passwords will be exported to a TXT or CSV file and saved to the Downloads folder on your device.

How to import and export data in Kaspersky Password Manager for Windows

[Topic 134045]

How to lock the cloud storage

If you are using someone else's device, or, for example, your device is used by several users, you can lock the cloud storage when you are finished working with it.

To lock the cloud storage:

1. Go to the Passwords tab.
2. In the upper-right part of the window, click the More actions button.
3. Select the Lock storage option in the drop-down menu.

The cloud storage is locked. A window in which you can enter your main password to unlock the cloud storage is opened.

[Topic 128058]

Securing your Internet connection

This section provides information about using Kaspersky VPN Secure Connection on My Kaspersky.

[Topic 128059]

About Kaspersky VPN Secure Connection

Public Wi-Fi networks may be under-protected, for example, if a Wi-Fi network uses a vulnerable encryption protocol or a popular Wi-Fi network name (SSID). When you make Internet purchases over insecure Wi-Fi networks, your passwords and other confidential data may be transmitted in non-encrypted text. Hackers can intercept your confidential data, find out your bank card number, and obtain access to your money. You can use Kaspersky VPN Secure Connection to secure your Internet connection.

When you connect to the Internet, Kaspersky VPN Secure Connection checks your connection. If your connection is insecure, Kaspersky VPN Secure Connection prompts you to enable a secure connection via a specially allocated server located in the country you specify. When a secure connection is enabled, data from a website is first received by the allocated server. Kaspersky VPN Secure Connection then sends the data to your device over an encrypted communication channel.

The use of Kaspersky VPN Secure Connection may be regulated by regional legislation. You may use the application only in accordance with its purpose and without violating any regional legislation. If using VPN is prohibited in your region then sections of the website and interface elements for managing Kaspersky VPN Secure Connection application may be hidden or unavailable in your language.

Kaspersky VPN Secure Connection provides the following advantages:

• Safe use of payment systems and booking websites

  Hackers will not be able to intercept your bank card number on a website when you make online payments, book hotel rooms, or rent cars.

• Protection for your secret information

  No one will be able to determine the IP address of your device or your location.

• Protection of your privacy

  No one will be able to intercept and read your private correspondence on social networks, chats, and email websites.

Kaspersky VPN Secure Connection can be used for any types of network connections, such as a local Internet connection or USB modem connection.

By default, Kaspersky VPN Secure Connection does not prompt you to enable a secure connection if the HTTPS protocol is used to connect to a website.

Changing your virtual location when visiting websites of banks, payment systems, booking websites, social networks, chats, and email websites could result in the triggering of anti-fraud systems (systems intended for analyzing online financial transactions for signs of fraudulent operations).

[Topic 166835]

How to start using the Unlimited version

To start using the Unlimited version, please make sure that all of the following conditions are met:

1. You have connected your application to My Kaspersky.

   In most cases, the application will automatically ask for your My Kaspersky account credentials when getting started or when purchasing a subscription. If you skipped this step when setting up the application, please find the instructions in your application Help.

   Windows macOS Android iOS

2. You have completed the subscription process.

   You can always purchase a subscription on our corporate website. If you want to purchase a subscription directly from your application, you can usually do this by clicking the Get more button. For detailed information on subscribing directly from your application, please refer to your application Help.

3. Information about your subscription is added to your account.

   When you subscribe from mobile app stores, the application will request a mandatory connection to My Kaspersky to register your subscription. If you have purchased your subscription from our corporate website or from our partners and received your activation code by email, you may need to manually add your activation code to your My Kaspersky account. To do so, please use these instructions.

   To add subscription information to your account:

   1. Go to the Subscriptions section on My Kaspersky.
   2. In the lower part of the page, enter your activation code in the Add an activation code block.
   3. Click the Add button.

      This opens a window showing the result of adding the activation code. If the activation code was added successfully, a panel corresponding to the registered subscription appears in the Subscriptions section.

   To add an activation code, the code must be valid (the subscription should not be expired) and must not be banned or blocked.

[Topic 128060]

How to switch a device to the Unlimited version

If you have subscribed to Kaspersky VPN Secure Connection, a device connected to your account will run the Unlimited version of the application with unlimited VPN by default. If the maximum number of devices allowed for your subscription are using the Unlimited version, a newly connected device will run the Free version with limited functionality.

If you have multiple subscriptions that include the Unlimited version of Kaspersky VPN Secure Connection, you won't be able to use them on the same My Kaspersky account at the same time. You can create multiple accounts to use the other subscriptions.

Purchasing another subscription for the same My Kaspersky account will not extend the device limit. You can create another account and purchase another subscription.

On My Kaspersky, you can select which devices can run the Unlimited version of Kaspersky VPN Secure Connection, but only after the device limit is exceeded.

To allow or forbid use of the Unlimited version on the device:

1. Go to the Subscriptions tab.
2. In the Kaspersky VPN Secure Connection panel, click the Devices button.

   This opens the list of devices using the subscription.

3. Find the device for which you want to allow or forbid the use of the Unlimited version.
4. Do one of the following:
   • If you want to allow the use of the Unlimited version on the device, select Unlimited version in the drop-down menu.
   • If you want to forbid the use of the Unlimited version on the device, select Free version in the drop-down menu.

Use of the Unlimited version on the device is allowed or forbidden according to your choice.

[Topic 274266]

How to set up VPN in third-party clients

The availability of this functionality depends on the terms of your subscription.

You can use Kaspersky VPN Secure Connection on any of your devices if there is no Kaspersky VPN Secure Connection app for it, or if you want to use third-party clients.

Third-party clients are built-in or can be installed on Wi-Fi routers to protect all your devices at once. You can also set up Kaspersky VPN Secure Connection via third-party clients on smart TVs, or any other device on Windows, Android, iOS, macOS, and Linux.

To set up a third-party client, export a VPN configuration file on My Kaspersky. This file contains connection credentials to import to the device where you want to set up VPN.

At present, you can use Kaspersky VPN Secure Connection via OpenVPN or WireGuard protocol on one device.

How to set up an OpenVPN client

How to set up the OpenVPN Connect app on an Android device

How to set up a WireGuard client

[Topic 227959]

Kaspersky Premium

Kaspersky Premium is a combination of software solutions and premium services offering our customers comprehensive protection and convenience.

Scam prevention & assistance

If you receive a message that seems "too good to be true", Scam prevention services specialists will analyze it and warn you if it’s likely to be a scam.

Resolution Specialists will:

• Review reported offers or messages for fraudulent content
• Check that companies sending offers and messages aren't fake
• Cross-reference reported offers or messages against known scams and fraud

And provide a definitive answer within 24h as to whether the reported message is a scam or not.

Premium Support Services

Premium Support Services are not available in some regions.

Premium Support Services by Kaspersky include:

• Priority Support Line

  When you contact our Premium Support team for help, your request will be resolved with the highest priority.

• Expert Installation Services

  Kaspersky experts will install our app via remote connection and adjust settings according to your needs.

• Remote IT Services

  Contact us to get remote expert assistance on any question connected with our products. Sit back and relax while we fix it!

• Expert Virus Check & Removal

  Sometimes viruses or other malware may get on your device before you install Kaspersky. Our experts will remove malware on your PC or Mac with a Kaspersky application installed.

• PC Health Check Services

  During a Health Check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

[Topic 232603]

Premium Support Services

Kaspersky Premium Support Services over the phone are not available in some regions. You will be able to use Premium Support Services under a paid subscription only.

With Premium Support, you get additional protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check.

Expert Installation Services

Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:

• run the installation via remote connection.
• make sure the installation progress is error free.
• provide an overview of settings and features of the application.
• answer all your questions about the application and the installation process.
• adjust the application settings based on your needs.
• confirm the application is installed, set up correctly and working properly.

Priority Support Line

Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line). The chat program provided includes remote assistance capabilities.

Remote IT Services

One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!

Expert Virus Check & Removal

Professional virus and spyware removal on any Windows device with a Kaspersky application installed.

PC Health Check Services

During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Safe Kids Premium subscription.

[Topic 95220]

Managing your account

This section provides instructions on configuring your account settings.

[Topic 95393]

About an account on My Kaspersky

You can sign in to My Kaspersky with the same account that you use for various Kaspersky resources and services. For example, if you have already created an account on one of Kaspersky's portals or within any Kaspersky application, you already have a My Kaspersky account.

If you don't have an account yet, you can sign up now.

If your account is not used for 5 years, your account and all information associated with it will be deleted. This will occur if you don't sign in to your My Kaspersky account or one of Kaspersky's portals within the specified period, or if you do not run Kaspersky applications connected to your My Kaspersky account on your devices.

If we notice suspicious activity on your My Kaspersky account, some actions will be available only after you enter a confirmation code sent to your linked email address. If this happens, consider changing your account password.

[Topic 182858]

About two-step verification via an authenticator app

You can use special authenticator apps for two-step verification when you sign in. One-time security codes are generated locally on your device with no need of the Internet or mobile network.

Authenticator app examples

You can use any application that supports two-step verification with 6-digit TOTP security codes.

Set up two-step verification with an authenticator app on a device other than your mobile phone. This will allow you to sign in to your account and use the Anti-Theft features if your mobile phone is ever lost or stolen. How to set up

For Google Authenticator, Microsoft Authenticator, Authy:
We have tested only the listed applications for compatibility with My Kaspersky, and these applications were free to use at that time. Some of these applications may not work in your region due to local legislation or due to vendor restrictions. The interfaces of applications may also be unavailable in your preferred language. Please also check GDPR compliance and privacy policies of the applications before using them. Kaspersky is in no way sponsored, endorsed by, or otherwise affiliated with any of the owners of these applications. This list is for informational purposes only and shall not be interpreted or construed in any way to create any warranties of any kind, either expressed or implied.

[Topic 152628]

How to set up two-step verification

To improve the security of your account, you can set up two-step verification. When this feature is enabled, no one can sign in to your account unless they use your password and a one-time security code sent to your mobile phone number or generated in your authenticator app.

After you set up two-step verification, you are responsible for keeping your mobile phone physically secure and for maintaining access to your phone number. If you lose access to your phone number, you might not be able to sign in to your account on My Kaspersky. We recommend that you set up an authenticator app also on a device other than your mobile phone. This will allow you to sign in to your account and use the Anti-Theft features if your mobile phone is ever lost or stolen.

If you've set up two-step verification via an authenticator app, you will be prompted to enter the code from the authenticator app when you sign in to My Kaspersky by default. If you would like to sign in using the code sent via SMS to your phone number instead, click Use code from SMS and enter the code from the SMS.

Set up two-step verification via your mobile phone number

Set up two-step verification via an authenticator app

Change the phone number

If you set up two-step verification, the security question feature will be permanently disabled.

If you use an older Kaspersky application that does not support two-step verification, you might not be able to connect it to your account. You will be notified by email if your application cannot connect. To resolve connection issues, update your applications to the latest version. You can download the latest versions in the Downloads tab.

[Topic 183198]

How to set up authenticator apps on multiple devices

To set up authenticator apps on multiple devices:

1. Download and install authenticator apps on all your devices that you want to use with My Kaspersky.
2. On My Kaspersky, go to manage your account → Security → Authenticator app.

   You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.

3. Click the Set up button.

   A QR code and a secret key are provided. If you have previously set up two-step verification via an authenticator app, turn off the feature and turn it on again to get a new QR code and secret key. You need to use the same QR code or secret key on all your devices.

4. Add your My Kaspersky account to your authenticator apps by scanning the QR code or entering the secret key.

   If you want to set up the feature on your other devices later, save the QR code, for example, by taking a photo, or copy the secret key to your notes.

5. Verify that the security codes generated in your apps are the same on each device.
6. Submit a security code generated by any of your apps.

   Security codes change every 30 seconds. You may need to wait for a new security code to be generated in your app that will be valid.

The setup is finished. You can use any of your set up devices to sign in to My Kaspersky.

[Topic 97412]

How to sign in to My Kaspersky using your third-party account

You may have an option to quickly sign in to My Kaspersky with your Google, Facebook, Apple, Yandex, or VK account.

Users in Russia cannot use foreign authorization providers (e.g. Google, Apple and Facebook) to sign-in on Russian websites from December 1, 2023 due to local legislation. Accordingly, such accounts cannot be used for quick sign-in Russia. Additionally, Facebook cannot be used in Belarus. If you previously used one of these accounts to sign in, visit our support site for instructions.

To connect your third-party account:

1. On the sign-in page, click the icon of the service you would like to sign in with.

   A sign-in form opens for the third-party account you selected.

2. Sign in to your third-party account, if required.
3. Do one of the following:
   • If you already have a My Kaspersky account, enter your account credentials.
   • If you do not have a My Kaspersky account, create a new account:
     1. Enter your email address.
     2. Enter a new account password.

        The password must contain at least 8 characters that include at least one numeral, one uppercase and one lowercase letter, and no spaces. See the Password requirements.

     3. Confirm the password.
4. Click Continue.

Your third-party account is connected to your My Kaspersky account.

When you are signed in with a third-party account, you must enter your My Kaspersky account password before performing any operations that are critical to security (such as purchasing a subscription or changing your password).

You can manage your linked third-party accounts at any time. Open your account settings and click Quick logon. A list of connected authentication providers will be displayed. To edit the list, click Edit. You will be redirected to the Kaspersky Account website, where you can manage your linked accounts.

[Topic 134137]

How to change your name in the account

You can change your name in the account that will be used, for example, in invitations to other users to share protection.

To change your name in the account:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Name tab.
4. Type a new name.
5. Click the Save button.

The new name is saved.

[Topic 95242]

How to change the email address

You can change the email address used to sign in and receive informational and news messages.

To change the email address:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Email address tab.
4. Enter the new email address.
5. Enter your account password.
6. Click the Save button.

   A message containing a link for confirming the new email address is sent to the specified email address.

7. Click the link in the message.

The new email address is confirmed and will be used with your account in the future.

[Topic 95243]

How to change your password

To change your password on My Kaspersky:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window where you can edit the account settings.

3. Go to the Password tab.
4. Enter a new password.

   The password must contain at least 8 characters that include at least one numeral, one uppercase and one lowercase letter, and no spaces. The password must not duplicate one of your recent passwords. See all the Password requirements.

5. Re-enter your new password.
6. Click the Save button.
7. Confirm the change by entering the current password.

The new password is saved.

Changing the password may lead to data loss in Kaspersky Safe Kids! To save your settings and statistics, make sure at least one of your child's devices is connected to the Internet and signed in to Kaspersky Safe Kids before you change your password.

[Topic 96933]

How to reset your password

If you forgot your password for your My Kaspersky account, you can restore access to your account by resetting your password.

To reset the account password:

1. On the sign-in page click the Forgot your password? link.
2. Enter the email address you specified when creating your account.
3. Click Continue.

   If the email address specified is registered on the website, a message containing a link for resetting the password will be sent.

4. Click the link in the message.
5. In the window that opens, type a new password and confirm it.

   The password must contain at least 8 characters that include at least one numeral, one uppercase and one lowercase letter, and no spaces. The password must not duplicate one of your recent passwords. See the Password requirements.

6. Enter a security code if you have set up two-step verification for your account.
7. Click Continue.

The new password for signing in to My Kaspersky is saved.

If you did not receive a message, check your spam folder or that the email address you entered is correct, and try again. If you still did not receive a message, the email address you specified is probably not registered on the website. You can contact Customer Service. A password reset can lead to Kaspersky Safe Kids data loss! To save your settings and statistics, get at least one of your child's devices connected to the Internet and signed in to Kaspersky Safe Kids before you reset your password.

[Topic 95244]

How to turn password expiration on or off

Password expiration provides added security for your account. If password expiration is enabled, you will be prompted to change the password automatically every 180 days to increase security of your account.

To turn password expiration on or off:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click manage your account.

   This opens a window in which you can edit the account settings.

3. Go to the Password tab.
4. To turn on or turn off password expiration, select or clear the Automatically request password change every 180 days check box accordingly.
5. Enter your password and click Continue.

The changes are saved.

[Topic 95251]

How to get a list of all your applications and activation codes

You can send a message containing information on all your applications and activation codes to your email address.

To email information about connected applications and activation codes:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   A window opens, in which you can edit the account settings.

3. Go to the Activation codes tab.
4. Enter your email address.

   By default, the message is sent to the email address that you specified for signing in to My Kaspersky.

5. Click the Send button.

A message containing a list of application and activation codes is sent to the specified email address.

If we notice suspicious activity on your My Kaspersky account, this action will be available only after you enter a confirmation code sent to your linked email address. If this happens, consider changing your account password.

[Topic 230096]

How to update payment method

When you purchase a subscription for a Kaspersky product from an authorized reseller, the payment method (for example, bank card or bank account number) you use is added to your My Kaspersky account. The payment method is linked automatically to your subscription and charged according to the terms of the subscription. You can use different payment methods. For example, you can pay for one subscription with a bank card and for another subscription with a different card.

We don't store or process any data regarding your payment methods. The data we receive from your payment provider is displayed as is.

To view payment methods linked to your account:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Payment method tab.

   This opens a list of payment methods used for purchasing subscriptions.

4. Click the Details link in the payment method card to view subscriptions linked to this payment method. If there is no Details link for the payment method, then there is no linked subscription.

As mentioned above, payment method data received from a payment provider is displayed as is. Various payment methods can be used to purchase a subscription from external providers. If the information we receive is insufficient to correctly identify the payment method, then Unknown payment method may be displayed instead of a payment method name. Don’t worry – everything is OK with your subscription payment. This just means we can't identify it.

If the warning Couldn't debit funds is displayed, that means that the payment method cannot be used to pay for the next subscription term and the subscription will not be renewed. We recommend to change your payment method and provide new bank card, for example, in the Payment method tab.

You can also update your payment method at any time by:

• changing your payment details, for example, using a new bank card if your current card is about to expire
• changing your billing address
• deleting a payment method that is no longer used.

A payment method can be deleted only if no subscription is using it. If you see Used in your subscriptions in the payment method card, then you first need to cancel auto-renewal for all linked subscriptions. Click Details to see what subscription(s) are linked to the payment method. To delete the payment method, first cancel your subscription (see Managing subscriptions).

To update your payment method:

1. Click the gear () icon to open the menu.
2. To change your payment method, click Change payment details.

   This opens a window where you can edit payment details. How to edit payment details depends on the payment provider. Follow the provided instructions.

   Please be aware that changing payment details will affect all subscriptions linked to the payment method.

   If your payment method can't be identified, we recommend using a bank card instead. When you click Change payment details for an Unknown payment method, a form opens where you can add bank card details.

3. To change your billing address, click Change billing address.

   You will be redirected to the authorized reseller’s website where you purchased your subscription. Follow the provided instructions.

To delete a payment method:

1. Click the gear () icon to open the menu.
2. Click Delete. If there are no subscriptions linked to the payment method, then a Delete payment method pop-up window opens. Click Delete to confirm the action. Please note that this action cannot be undone.
3. If there are subscriptions linked to the payment method, then a pop-up window opens with a list of these subscriptions. Click Cancel subscription for the subscriptions in the list. You will be redirected to subscription details window where you need to turn off auto-renewal.
4. Repeat step 3 for each subscription linked to the payment method.
5. When all linked subscriptions are canceled, then you can delete the payment method as described above (see step 2).

[Topic 148918]

How to delete statistics used to select security news

To make sure that the security news you receive is specifically relevant for you, the Kaspersky Security Cloud application analyzes information about the resources you visit and the apps that you run. This information is used only for the purpose of selecting news that may be important or interesting to you.

You can delete all used statistics and disable analysis of information.

To delete all statistics:

1. In the upper-right part of the page, click the notification () icon.

   The notification feed window opens.

2. In the upper part of the notification feed window, click the gear () icon.

   This opens a window in which you can edit the notification settings.

3. Click the Delete all link in the Statistics section.
4. Confirm the operation.

The information is deleted.

You can find detailed information about security news and analyzed statistics in the Kaspersky Security Cloud application Help at Kaspersky Online Help.

How to disable analysis of information

[Topic 179617]

How to change the display language

When you create your account, you select the region and language that will be associated with your account. This will be your default region and language.

Some of the My Kaspersky features are region-specific. You can view the website in different languages, but the region-specific information may not be displayed in your preferred language. Region-specific information includes: product names and currencies in the Store tab, authorized reseller emails, marketing and some other emails, two-step verification SMS messages, application installation packages downloaded from the account, Help and other linked web resources, some website sections that are related to compatible products, and Customer Service. This information might still be displayed in your default language or in English even after you change the website display language.

To change the display language,

in the upper-right part of the page, click the link with a language name and select your preferred language.

If you want to change the region settings, please contact Customer Service.

[Topic 95252]

How to delete your account

You can delete your account and all associated information from the website. After deletion, a message containing information about connected applications and entered activation codes is sent to your email address. Be cautious, this operation cannot be undone.

This operation removes your account from the My Kaspersky website. All associated personal and payment data: about your order history, connected devices, solutions used, subscriptions and details of automatic subscription renewal — all this information will be unavailable after removal.

If your account has not been used for 5 years, your account and all information associated with it will be deleted. This will occur if you have not signed in to your My Kaspersky account or to one of Kaspersky's portals within the specified period, or if you have not run Kaspersky applications connected to your My Kaspersky account on your devices.

As it was mentioned above managing your subscriptions is unavailable after account removal. You need to cancel subscription auto-renewal for subscriptions managed in your account before you delete the account.

Deleting account is unavailable if there are active subscriptions, that are managed in the account.

At the same time deleting your account doesn't affect any active subscription purchased on the site of one of our authorized resellers. These subscriptions will not be disabled and will remain active even after deleting your account. And you will be charged renewal payment for further subscription terms. To disable such a subscription, you need to turn off the subscription auto-renewal as described here.

To delete your account:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Delete account tab.
4. Click Delete.
5. Enter your account password.
6. Click Delete.

Your account and all associated information is deleted. A message containing information about your applications and activation codes is sent to your email address.

[Topic 178389]

Data processing

For the purposes of providing you with the core functionality of My Kaspersky, the ability to purchase Kaspersky's products, and the functionality of the compatible with My Kaspersky online services, AO Kaspersky Lab needs to receive and process information that may be considered personal according to the applicable laws of certain countries. The detailed description of this information can be found in the Terms of Use of the specific service.

View the My Kaspersky Terms of Use

View the Terms of Use of Kaspersky Password Manager for My Kaspersky

View the Terms of Use of Kaspersky Safe Kids for My Kaspersky

For general information about the European Union law that regulates personal data privacy and security, please refer to the Information about GDPR article.

For information about anonymized data that is processed by Kaspersky in a form that does not, on its own, permit direct association with any specific individual, please refer to the Improving quality and usability article.

For information on deleting the provided data, please refer to the Compliance with European Union law article.

[Topic 173243]

Compliance with European Union law

When distributed in the European Union, My Kaspersky complies with the terms of the General Data Protection Regulation (see Information about GDPR). This basically means that you can at any time delete all your personal data provided to My Kaspersky. According to the terms of the GDPR, you can also decline all agreements that you accepted on My Kaspersky.

Delete all your personal data from My Kaspersky

Decline the My Kaspersky Terms of Use

Decline the consent to be provided with marketing materials by email

Decline the Terms of Use of Kaspersky Safe Kids for My Kaspersky

Decline Statement on Processing the Data for Monitoring Children’s Activity on Social Media

Decline the Terms of Use of Kaspersky Password Manager for My Kaspersky

[Topic 171279]

Improving quality and usability

When using My Kaspersky, a user provides the following data in a form that does not, on its own, permit direct association with any specific individual:

type of command sent in the management console of Anti-Theft component for securing lost mobile devices; application ID; application version; country telephone code; device type; subscription parameters (activation date, expiration date, product, number of devices and users, subscription type); account locale (country and language); product ID; product version; product package; service ID; tax on the purchase; time zone of the user; page addresses on the website through which the user navigates; ID of the functional component on the website; browser (type, version); downloaded application ID; version of the mobile NET protocol; mobile operator; operating system; browser support for cookie files, JS files, audio and video files; device manufacturer; screen resolution; purchase total; screen width and height.

This anonymized data is processed by Kaspersky to improve the quality and usability of My Kaspersky and services provided.

[Topic 227937]

Data sharing with third parties

This page contains a list of all data that may be shared with third parties to ensure the quality and usability of My Kaspersky and provided services.

• Your one-time password for activating the application on your Android device will be sent to AppsFlyer when you scan the QR-code or click the download link.

[Topic 173313]

System requirements

My Kaspersky supports the following browsers to ensure the best performance:

We recommend that you always use the latest version of the supported browsers. You can download the latest versions from their official websites:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Yandex Browser

Some browsers listed above may be unavailable in your region due to local legislation or vendor restrictions. If you use an unsupported browser, the performance of My Kaspersky may be limited.

[Topic 99562]

Regional restrictions

My Kaspersky features may be limited depending on the region you specify when creating your account:

• If a Kaspersky application has not been commercially launched in your account's region, some sections of the website and interface elements for managing the application may be hidden or unavailable in your language.
• If the subscription for a Kaspersky application is region-specific and your account is registered in a different region, you may not be able to use the subscription on the device.
• Downloading and updating Kaspersky apps from Google Play may be unavailable.
• Premium Support Services are not available in China.
• Downloads and some features of Kaspersky apps are not available in the United States and its territories. Learn more in this article.

If you want to change the region settings, please contact Customer Service.

[Topic 146934]

Infrastructural restrictions

The following restrictions on the number of connections to a My Kaspersky account are applied:

• The maximum number of devices connected to an account is 500.
• The maximum number of subscriptions connected to an account (if applicable) is 100.
• The maximum number of child profiles connected to an account (if applicable) is 100.
• The maximum number of accounts connected to the shared subscription owner's account (even if multiple subscriptions purchased) is 50.

[Topic 183862]

Password requirements

Your account password must meet the following requirements:

• At least 8 characters
• No more than 128 characters
• At least one uppercase and one lowercase letter
• Latin or Cyrillic letters only
• At least one numeral
• Arabic numerals only
• No spaces
• Other characters that are also valid:~ ! ? @ # $ % ^ & * _ - + ( ) [ ] { } > < / \ | " ' . , : ;

If you are changing or resetting the password, your new password must be different from your last 8 passwords.

[Topic 70331]

Contact Customer Service

This section describes how to get technical support and the terms on which it is available.

[Topic 98011]

How to get customer service

If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Customer Service. Visit the Customer Service website to contact our experts, who can answer all your questions about installing and using the app.

Before contacting Customer Service, please read the support rules.

Page top

[Topic 101734]

Preparing to contact Customer Service

Before creating a request, please do the following:

• Install the latest version of the application for which you want to create a request.

  You can download an application installation package on My Kaspersky. Most problems are resolved by simply installing the latest version of an application.

• In the Subscriptions tab, add information about your subscription for the application for which you want to create a request.

  Subscription registration helps Customer Service engineer obtain information on your subscription automatically.

• Make sure that your question is not in the list of Kaspersky Customer Service limitations.

[Topic 101730]

What information Customer Service engineer needs

When creating a request to Customer Service, please provide the following information:

• Specify all the steps needed to reproduce the problem.
• Provide the exact error text (you can attach a snapshot of the error).
• Describe the steps you have taken to resolve the problem (if you created the topic in Kaspersky Forum, add a link to the topic).
• If a problem occurs when using an application on your mobile device, provide the device model and the full version of the firmware.

[Topic 104224]

How to attach a large file to the request

You can attach a large file to Customer Service request. You can attach the file when creating a new request or attach the file to an open request. To do this, you need to download and install on your device an application that supports uploading files via WebDAV. You can find the examples of free applications that support uploading files via WebDAV in the table below.

Examples of free applications that support WebDAV

We have only tested the applications' compatibility with My Kaspersky and they were free to use at that moment. The applications' interface may be unavailable in your preferred language. Please also check the applications' GDPR compliance and privacy policies before using them. Kaspersky is in no way sponsored, endorsed by, or otherwise affiliated with any of the owners of these applications. This list is for informational purposes only and shall not be interpreted or construed in any way to create any warranties of any kind, either expressed or implied.

You can use any application that supports uploading files via WebDAV.

To attach a large file to the technical support request:

1. Go to the Support section.
2. In the Customer Service window, scroll down and click Contact Customer Service link.
3. Select the request to which you want to attach a large file or start creating a new request by clicking the Create request button.
4. Click Upload large files via WebDAV, and then click Copy the link.

   The link to the Customer Service web folder will be copied to clipboard.

5. Open the application that supports WebDAV file uploads.
6. Create a new WebDAV connection using the link to a web folder as the server address.
7. Establish a connection (for example, click Connect).

   The application connects to the Customer Service web folder.

8. Upload a file to the web folder (for example, click Upload and select a file from your device).

   The file will be uploaded to the Customer Service web folder.

9. Go back to the request window, fill in all the required fields, and submit your request by clicking the Send request button.

The uploaded file is attached to the request.

You can upload a maximum of 1,200 MB via WebDAV.

[Topic 101733]

Responding to Customer Service engineer

To respond to a message from the Customer Service engineer:

1. Go to the Support section.
2. In the Customer Service window, scroll down to Contact us section and click the Contact Customer Service link.

   A list of your requests with the status and last modification date and time is displayed.

3. Select the request to which you want to respond.
4. Enter your message and click the Send button.

Your response is submitted to Customer Service and is displayed in the message thread.

[Topic 101732]

Limitations of Kaspersky Customer Service

Kaspersky has no obligation to provide Customer Service when and where:

• Hardware or software is not compliant with the minimum system requirements for the application.
• An application reaches its end of life.

Types of requests not covered by Standard Service include (but are not limited to) the following:

• performance improvements and customer device tuning;
• disinfection of malware infected computers (including remediation of the after-effects of malware infection);
• malware description requests;
• on-site support;
• support outside of working hours;
• questions related to the functions of third-party applications or operating systems;
• applying third-party patches to operating systems and applications, applying third-party vulnerability patches;
• best practices of network security configuration;
• application training;
• application deployment walkthroughs;
• application health checks and tune-ups.

Some of the actions that are out of scope of the standard service may be offered as a separate paid service. The catalog of paid services may vary for specific Kaspersky subsidiaries or local service delivery partners.

Kaspersky Customer Service will assist customers on a "best effort" basis but cannot guarantee successful installation of an application or successful remediation of malware or malfunction in the following scenarios:

• Malware is present and no anti-virus software is installed.
• A third-party anti-virus product is installed but did not detect malware/disinfect the malware.
• Kaspersky applications are installed in a mixed environment along with another anti-virus solution.
• Incidents caused by hardware.
• Incidents caused by non-supported platform software versions (i.e., beta software, versions of new service packs or additions not yet approved by Kaspersky for compatibility with the applications).
• Problems for which the customer cannot provide accurate information that is reasonably requested by the Customer Service team to reproduce, troubleshoot and investigate the problem.
• Problems that arise because of unapplied or incorrectly applied instructions from the Customer Service team or Kaspersky documentation that would clearly resolve the problem if properly applied.

You can find additional information on Kaspersky Customer Service limitations in Support Rules for Kaspersky Software.

[Topic 95897]

Glossary

Activating the app

The process by which a subscription takes effect, allowing you to use the full functionality of the application until the subscription expires.

Active key

A key that is currently used by the application.

Additional subscription key

A key that certifies the right to use the application but is not currently being used.

Anti-virus databases

Databases that contain information about computer security threats known to Kaspersky as of when the anti-virus databases are released. Entries in anti-virus databases allow malicious code to be detected in scanned objects. Anti-virus databases are created by Kaspersky specialists and updated hourly.

Application

A software, designed to fulfill a particular purpose.

Configuration profile

A file that includes a set of settings and restrictions for your child on iOS device.

Kaspersky update servers

A list of Kaspersky's HTTP and FTP servers from which the application downloads database updates to mobile devices.

License key

A unique alphanumeric sequence. A license key enables use of the application in accordance with the End User License Agreement (license type, validity period, and restrictions). You can use the application only when you have a license key.

My Kaspersky account

A user account that is required to sign in to My Kaspersky as well as to use certain Kaspersky applications. You can create the account when registering on My Kaspersky. This account can also be used to access other Kaspersky resources.

Shared subscription

A subscription with the shared protection package that allows the subscription owner to share the purchased protection with other users and remotely take care of security of their devices.

Subscription

A financial plan with continuous payments – cancel at any time – that can be either active or inactive. Active subscription has an agreed upon automatic payment interval.

Subscription term

A time period during which you have access to the application features and rights to use additional services. The services you can use depend on the type of the subscription.

Update

The procedure of replacing or adding new files (databases or application modules) retrieved from the Kaspersky update servers.

[Topic 97345]

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

Google, Google Drive, Google Chrome, Google Play, Google Maps, YouTube, and Android are trademarks of Google LLC.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft, Windows, Windows Vista, Windows Media, Windows Phone, Outlook, Microsoft Edge, Bing, Skype are trademarks of the Microsoft group of companies.

Apple, iPad, iPhone, iTunes, MacBook, Mac, macOS, QuickTime, Safari, Finder, App Store are trademarks of Apple Inc.

Cisco, Cisco Systems, IOS, Flipshare are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Mozilla, Firefox are trademarks of the Mozilla Foundation in the U.S. and other countries.

JavaScript is a registered trademark of Oracle and/or its affiliates.

Amazon is a trademark of Amazon.com, Inc. or its affiliates.

Dropbox is a trademark of Dropbox, Inc.

LinkedIn is a registered trademark or trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.

BitTorrent is a trademark of BitTorrent, Inc.

ABBYY Lingvo is a trademark of ABBYY Software, Ltd.

SAMSUNG is a trademark of SAMSUNG in the United States or other countries.

Digital River is a registered trademark of Digital River, Inc.

OpenVPN is a registered trademark of OpenVPN, Inc.

[Topic 136362]

Information about third-party code

View information about third-party code on this page.

[Topic 174176]

Information about Privacy Statement

Find all versions of the Privacy Statement for My Kaspersky, Kaspersky Small Office Security Management Console, and Anti-Theft Web Management on this page.

[Topic 192969]

Information about GDPR

What is the GDPR?

The GDPR is a law in the European Union that regulates personal data privacy and security. It came into effect in EU member states on May 25, 2018. It replaces the Data Protection Directive and applies to every business that resides in the EU and deals with personal data or handles the data of people who are in the EU. At the core of the GDPR is the aim of simplifying, unifying, and updating the protection of personal data and guaranteeing that people stay within their rights and freedoms when providing their data.

What constitutes personal data?

Under GDPR, your name, location data, date of birth, and contact information are classified as your personal data by the GDPR. In fact, any information that is connected to a specific person in the EU can be classified as personal data.

What have you changed in your products to be ready for the GDPR?

Respecting and protecting customer privacy is one of our fundamental principles, and we process only what data is necessary for product functionality to perform as promised. That’s why to comply with the GDPR, just a few additional measures have been taken so that our solutions offer users granular control over what data they provide to Kaspersky through the agreements they accept.

Do products for Europe and other countries differ?

Identical products offered in Europe and other countries do not differ in terms of the protection they provide. All Kaspersky products operate within the agreements accepted for their use. For the products offered in Europe, the structure of agreements and of the respective consents obtained may differ slightly to be compliant with the GDPR.

What should I do if I live in Europe and already use your products?

We are trying to notify all of our current customers in Europe what they should do through all available channels: e-mail, in-product messages, push notifications, and so on. You can always visit our website to get the latest GDPR-ready version of your product.

What happens if I travel from or to Europe?

Your product will continue to operate within the accepted agreements.