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Preparing to contact Customer Service

Before creating a request, please do the following:

• Install the latest version of the application for which you want to create a request.

  You can download an application installation package on My Kaspersky. Most problems are resolved by simply installing the latest version of an application.

• In the Subscriptions tab, add information about your subscription for the application for which you want to create a request.

  Subscription registration helps Customer Service engineer obtain information on your subscription automatically.

• Make sure that your question is not in the list of Kaspersky Customer Service limitations.