My Kaspersky

How to download your purchased apps

If you already have a subscription added to your account, you can download your applications on the Subscriptions tab. If someone has shared a subscription for a Kaspersky product with you, you will also see it on the Subscriptions tab. You can download an application that has been shared with you as long as the subscription is active and there are empty slots.

We recommend using only the latest versions of our products and renewing your subscriptions promptly. If you need to download one of the previous versions of the application but your subscription doesn't allow this, please contact Customer Service for help.

To download your purchased Kaspersky application:

1. Go to the Subscriptions tab.
2. Select a subscription you would like to use with an application.
3. Click Download and confirm the default download option.

   In Other downloads, you can find other available download options, for example, a QR code or a link to send to your email address. Learn how to send a subscription to a device in this article.

4. Download, install and start an application on your device.

The application may automatically connect to your My Kaspersky account after you install it on the device. The application will use the selected subscription and the device will be connected to your My Kaspersky account.

You may be asked to sign in to your My Kaspersky account during the initial setup of the application that you install.

You can also find downloads of all Kaspersky applications that are available to you on the Downloads tab, or download an application by adding a device to your My Kaspersky account on the Devices tab.

Mobile downloads

You can download an app for Android and iOS from an app store, or download and install an app manually. Find download links for all Kaspersky mobile apps on this page.

How to download and install an app from a mobile app store

How to download and install an Android app manually

If you are downloading an app for a tablet running iOS, you will be prompted to download a software package for Mac instead of clicking the link to the App Store. This is because the default Safari browser settings display the desktop version of the site, not the mobile version. You can turn off this option in your browser settings or click Other downloads and then Download on the App Store.

Known limitations

If the app can't be downloaded, there are a couple of possible reasons why:

• Downloading is unavailable because of your subscription status.

If the subscription did not activate after renewal, the subscription activation code needs to be added again on the My Kaspersky portal or in the app itself.

• The product is not available in your region (see Regional restrictions).

Kaspersky apps for Android are not available in China due to local legislation.

Downloads of Kaspersky apps are not available in the United States and its territories. Learn more in this article.

The Kaspersky VPN Secure Connection app can't be shared. Only the subscription owner can use the secure connection functionality. If you are a subscription owner, and you can't find Kaspersky VPN Secure Connection on your Subscriptions tab, you probably registered it with another email address. You can contact Customer Service to restore your subscription and add Kaspersky VPN Secure Connection to your account.

You can purchase a separate subscription for Kaspersky VPN Secure Connection and add it to your account.