Limitations of Kaspersky Technical Support

Kaspersky has no obligation to provide support when and where:

Types of requests not covered by Standard Support Offering include (but are not limited to) the following:

Some of the actions that are out of the scope of the standard support offering may be offered as a separate paid service. The catalog of paid services may vary for specific Kaspersky subsidiaries or local service delivery partners.

Kaspersky support will assist customers on a "best effort" basis but cannot guarantee successful installation of an application or successful remediation of malware or malfunction in the following scenarios:

You can find additional information on Kaspersky Technical Support limitations in Support Service Terms and Conditions.

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