What to do if your mobile device is ever lost or stolen

If your mobile device is lost or stolen, you can lock the device and try to locate it. If it is impossible to retrieve the device, you can delete all data from it. You can remotely manage the device by sending commands to the device from My Kaspersky.

Remote management on My Kaspersky of a device that has been lost or stolen is supported only on mobile devices running Kaspersky Safe Kids. You need first to set up the Anti-Theft feature in the application to protect your device. In order for the mobile device to receive a command, the device must be turned on and connected to the Internet. For more information please refer to the application Help at Kaspersky Online Help.

To send a command to your mobile device:

  1. Go to the Devices section.
  2. Click on the mobile device of interest.

    A window for managing the mobile device opens.

  3. Click the <name of the command> button.
  4. Confirm the action.

    The status and results of the command execution are displayed in the Anti-Theft history section.

You can send the following commands to the mobile device:

See also

What to do if you forgot the secret code for a mobile device

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