When you purchase a subscription for a Kaspersky product from an authorized reseller, the payment method (for example, bank card or bank account number) you use is added to your My Kaspersky account. The payment method is linked automatically to your subscription and charged according to the terms of the subscription. You can use different payment methods. For example, you can pay for one subscription with a bank card and for another subscription with a different card.
We don't store or process any data regarding your payment methods. The data we receive from your payment provider is displayed as is.
To view payment methods linked to your account:
A drop-down menu opens.
This opens a window where you can edit account settings.
This opens a list of payment methods used for purchasing subscriptions.
As mentioned above, payment method data received from a payment provider is displayed as is. Various payment methods can be used to purchase a subscription from external providers. If the information we receive is insufficient to correctly identify the payment method, then Unknown payment method may be displayed instead of a payment method name. Don’t worry – everything is OK with your subscription payment. This just means we can't identify it.
If the warning Problem with direct debit is displayed, that means that the payment method cannot be used to pay for the next subscription term and the subscription will not be renewed. We recommend to change your payment method and provide new bank card, for example, in the Payment method tab.
You can also update your payment method at any time by:
A payment method can be deleted only if no subscription is using it. If you see Used in your subscriptions in the payment method card, then you first need to cancel auto-renewal for all linked subscriptions. Click Details to see what subscription(s) are linked to the payment method. To delete the payment method, first cancel your subscription (see Managing subscriptions).
To update your payment method:
This opens a window where you can edit payment details. How to edit payment details depends on the payment provider. Follow the provided instructions.
Please be aware that changing payment details will affect all subscriptions linked to the payment method.
If your payment method can't be identified, we recommend using a bank card instead. When you click Change payment details for an Unknown payment method, a form opens where you can add bank card details.
You will be redirected to the authorized reseller’s website where you purchased your subscription. Follow the instructions there.
To delete a payment method: