My Kaspersky

How to delete your account

You can delete your account and all associated information from the website. After deletion, a message containing information about connected applications and entered activation codes is sent to your email address. Be cautious, this operation cannot be undone.

This operation removes your account from the My Kaspersky website. All associated personal and payment data: about your order history, connected devices, solutions used, subscriptions and details of automatic subscription renewal — all this information will be unavailable after removal.

If your account has not been used for 5 years, your account and all information associated with it will be deleted. This will occur if you have not signed in to your My Kaspersky account or to one of Kaspersky's portals within the specified period, or if you have not run Kaspersky applications connected to your My Kaspersky account on your devices.

As it was mentioned above managing your subscriptions is unavailable after account removal. You need to cancel subscription auto-renewal for subscriptions managed in your account before you delete the account.

Deleting account is unavailable if there are active subscriptions, that are managed in the account.

At the same time deleting your account doesn't affect any active subscription purchased on the site of one of our authorized resellers. These subscriptions will not be disabled and will remain active even after deleting your account. And you will be charged renewal payment for further subscription terms. To disable such a subscription, you need to turn off the subscription auto-renewal as described here.

To delete your account:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Delete account tab.
4. Click Delete.
5. Enter your account password.
6. Click Delete.

Your account and all associated information is deleted. A message containing information about your applications and activation codes is sent to your email address.