About trace files

A trace file helps track down step-by-step execution of application commands and detect the phase of application operation when an error occurs.

You can view data saved in trace files. Please contact Kaspersky Technical Support for advice on how to view data.

All trace files contain the following common data:

• Event time
• Number of the thread of execution
• Application component that caused the event
• Degree of event importance (informational event, warning, critical event, error)
• Description of the event involving execution of a command received from an application component, and the result of execution of this command

Trace files are not automatically sent to Kaspersky. You can use these files when contacting Technical Support. The information recorded in trace files may be needed for analysis and identification of the causes of errors in the operation of application components.

For the purpose of working with trace files, Technical Support experts may ask you to use the logcontrol.sh script that is included in the application distribution kit (for details, please refer to the Knowledge Base).

Trace files are stored in non-encrypted form. You are advised to provide protection against unauthorized access.