About two-step verification

Oct 23, 2023

ID 116212

Two-step verification can help you increase the security of your account in Kaspersky Security Center Cloud Console. When this feature is enabled, every time you sign in to Kaspersky Security Center Cloud Console with your email address and password, you enter an additional one-time security code. With two-step verification, criminals cannot sign in to your account if they steal or guess your password, they must have access to your mobile phone as well. Also, when two-step verification is enabled, you must enter an additional one-time security code if you forget your password.

After you set up two-step verification, you are responsible for keeping your mobile phone physically secure and for maintaining access to your phone number.

You can get a one-time security code in either of the following ways:

  • A security code is sent by SMS to your mobile phone number.

    In this case, if you lose access to your mobile phone, you are not able to sign in to your account in Kaspersky Security Center Cloud Console until you restore access to your phone number.

  • A security code is generated in an authenticator app that is installed on your mobile phone.

    We strongly recommend that you set up two-step verification by using an authenticator app. In this case, you can sign in to your account even if your mobile phone is not connected to the internet or a mobile network.

    We have tested only Google Authenticator and Microsoft Authenticator for compatibility with Kaspersky Security Center Cloud Console, and these applications were free to use at that time. The interfaces of these applications may be unavailable in your preferred language. Please also check the GDPR compliance and privacy policies of the applications before using them. Kaspersky is in no way sponsored, endorsed by, or otherwise affiliated with any of the owners of these applications.

    Microsoft Authenticator can be installed on mobile devices only.

    We also recommend that you install an authenticator app on a device other than your mobile phone. This will allow you to sign in to your account if your mobile phone is ever lost or stolen.

    In this case, if you lose access to your mobile phone and you do not have an authenticator app on another device, you are not able to sign in to your account in Kaspersky Security Center Cloud Console until you restore access to your phone number. After that, use the security code that is sent by SMS.

If you previously configured a secret question to restore your password if it is lost, the security question feature will be permanently disabled after you set up two-step verification.

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