Downloading trace files of an application

May 21, 2024

ID 197112_1

You can download trace files from a client device only if one of the following conditions is met: the Do not disconnect from the Administration Server option is enabled in the settings of the device, a push server is in use, or a connection gateway is in use. Otherwise, downloading is not possible.

The maximum total number of devices with the Do not disconnect from the Administration Server option selected is 300.

To download a trace file of an application:

  1. Open the remote diagnostics window of a client device.
  2. In the remote diagnostics window, select the Kaspersky applications tab.

    In the Application management section, the list of Kaspersky applications installed on the device displays.

  3. In the list of applications, select the application for which you want to download a trace file.
  4. In the Tracing section, click the Trace files button.

    This opens the Device tracing logs window, where a list of trace files is displayed.

  5. In the list of trace files, select the file that you want to download.
  6. Do one of the following:
    • Download the selected file by clicking the Download. You can select one or several files for downloading.
    • Download a portion of the selected file:
      1. Click Download a portion.

        You cannot download portions of several files at the same time. If you select more than one trace file, the Download a portion button will be disabled.

      2. In the window that opens, specify the name and the file portion to download, according to your needs.

        For Linux-based devices, editing the file portion name is not available.

      3. Click Download.

The selected file, or its portion, is downloaded to the location that you specify.

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